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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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This business is for online shopping and for the people who wants a legit items that they want to buy
Ordered 5 items, they charged my credit card and 4 were unfulfilled by Lazada starting vendor delays. No other option. I talked to one of their vendors and they told me they can ship the items but Lazada did not provide them my delivery address.
I am still waiting for the 5th item order delivery.
Contacted Lazada Customer Service and basically they told me to contact their vendor. Now why would I do their job and why would I order from them if they cannot manage their suppliers?
Don't waste your effort on this Lazada, they cannot manage their Customer Service, let alone the sub-vendors.
Hello Cori M., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada don't want you saying anything negative about your shopping experience with their sellers!
They sensored my negative review, they do not like you giving an honest opinion, it's pointless having a review system in place if all they want is positive reviews!
Their customer care service needs overhauled too, the customer is cleary not king with them because of their lack of after sales customer care service etc!
In future, I will source any future online purchases elsewhere and not use Lazada again!
Hello Joseph R., we would like to thank you for giving your most honest opinion and it has been very helpful for us to know which fields we should improve our services. We hope that this is the very last time you would encounter such matter and we are hoping that you would continue to support our platform.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!
Items I recieved were mostly good and fast but most of their delivery guys/girls have anger issues and are plain rude. One simple mistake and they're gonna lash out on you.
Hi Nyx R., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered phone for my daughter on 30th aug. Now 26th sept still undelivered. Lazada said its with the courier, ninja said its with seller, sellet said Its with lazada. Im afraid I cant get my money back it cost me 5500 no action
Hi Jhizcheann W, we understand your disappointments as a customer and we appreciate that you reached out to us. Upon checking here, this was already coordinate to our Logistic Team for the latest status of your order. You may also refer on this case number: 2050000004811930 for further updates. Since your are requesting to cancel it in order to process your refund, we will get back to you as soon as possible once we received a concrete feedback from them.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I recently made an inquiry regarding the whereabouts of my order and my comments on their facebook page was ignored and filtered so nobody can see. Until now my order was not delivered its been few weeks delay! That would be my last purchase from lazada, because buying from them is very stressful. I would rather pay more for a stress free purchase! Don't buy at Lazada!
Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
If you are a foreigner who is accustomed to online shopping with Amazon do not think Lazada offers the same ethical business standards. Dealing with Lazada and its merchants can be a real challenge if you are not satisfied with the merchandise you buy. I highly recommend you use caution when spending your hard earned money with Lazada. There's a really good chance you will not get your money back.
Hello Mike R., we understand how you feel and your feedback is much appreciated. If your concern has a related order number please provide it to us so we can check and investigate. No worries, we are continuously working on making our services better. Thus, we won’t tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered my watch and I am so pleased with what I received. Everything is in order and of great quality. I also received it in record time! I will definitely order from them again.
Hi, Peter B. Thank you for trusting Lazada. Hope to see you on your next purchase.
I ordered Western Digital WDBGPU0010BBL-PESN 2TB My Passport Ultra External Hard Drive, after 15 minutes defective! I returned, got Return Number, gave it to LBS and since then I dont know how many times spoken to agents, written letters, under my account it simply say s h i p p e d. But my money was payed with Visa in JUNE. I always get new numbers, sent copies of the return ticket, nothing, and the seller himself unreachable. Sorry, you are not protected, this company gives all service as long you want to buy, but if something defective, no one responsible! Had a case with Amazon as well. Got back my money in 12 hours plus 5 USD compansation for trouble.
Hi Hans M., we do understand your disappointments as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
No- this is not about my purchase, tanong ko lang po kung allowed po ba talaga ng management ang maningil ng karagdagang shipping fee bukod sa binayaran na naming shipping fee kay Lazada? Naniningil po kasi ng sampong piso hanggang thirty pesos ang Independent Contractor ng Sta. Barbara, Pangasinan. Hindi po ako sure pero Ramos po yata ang apelyido yung amo nila. Ba't ganun?
Hi Raymar M., we do understand your disappointments as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I'm reading the review of this Lazada company I'm afraid to order now. I hope this company will change their management cause The customer has negative remarks
Hi Neng T., thank you for taking the time to provide us your feedback. We hope for your understanding and consideration. We will also be taking note of this incident to better assist you in the near future. Thus, we won’t tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Deliveries when made via Lazada Express happen on time, but whenever made with one of Lazada's contracted logistics partners, such as Entrego in my case, are very slow and behind schedule. I've had one of two packages from one order sitting in Entrego's Mandaue City logistics hub for days. It's only around 30 minutes away! They've already missed two delivery due dates. Lazada should handle its own logistics and deliveries, but I guess that the presidents of these other companies are golfing buddies with the pres. Of Lazada.ph so he gives them lucrative contracts that they don't have enough personnel to handle while the bigwigs are busy lining their pockets. You can serve either God or Mammon, not both, you can't take your riches with you when you die, and you will be judged.
Hi Jay M., thank you for taking the time to provide us your feedback. We hope for your understanding and consideration. We will also be taking note of this incident to better assist you in the near future. Thus, we won’t tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Used to love Lazada, spents thousands of dollars there in the last year, and got some really nice things, and some expensive mistakes. However now I can't get a delivery at all, unless it something large and expensive. Toys, electronics, guitars, glass water, all put on a motorcycle and driven around for a week lying about coming to my house, or me calling and rescheduling and returning to seller, even back to another country!. Or delivering after lying about coming to deliver for days and showing up with it broken, torn and filthy! I even put no Ninjavan on my address label, guess they can't read, cause they still send with this sad horrible company keep it up Lazada, and you'll be a thing of the past!
Hi Robert H., we do understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Does Lazada really understand the hassle of waiting for an order, receiving a faulty item, and following the return process (another hassle)?
Customers are left to deal with the hassle and no compromise is done.
If you get a faulty item, then boohoo for you.
It sucks, I used to find Lazada convenient. I stopped using this service since that dissatisfying experience.
Hi Lian J., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered two gaming chairs during Lazada Midsale July 12 and when the courier (Entrego) delivered my item. I asked them why there is only one box? You cannot fit two gaming chairs in one box. The Entrego delivery man says there is only one package for me. I checked the receipt and it says number of items in package: 2. We both thinking probably they were able to fit the two items. I can't open it without paying the package first. When I opened it, Only one gaming chair. The delivery man said to contact Lazada. I have contacted the seller and they said they sent two boxes not one because it will not fit. Seller told me to contact Lazada which I did. I have contacted both seller and Lazada but until now there is no answers from them. They just said they will follow up and follow up. They let me open a dispute. After 3 days a Lazada representative called me and talked that the item I bought has no warranty! I said what are you talking about? What warranty do you mean? Do you know my problem is? Obviously the person who called me didn't know what my problem was. After so many chatting with the agents that I didn't received one 2nd item and they still think it was warranty. So stupid and brainless. Warranty is not even discuss when I first chatted them. I don't know where he got that info. It is so frustrating. They don't even know where my second item is. After 3 weeks still no concrete answers. Until now my problem is not solved. I demanded a refund but still no answer from them.
Hi Kenneth E., we do understand your disappointments and we appreciate that you reached out to us. Upon checking here in our end, we already follow up this matter to our dispute team in order to process the preference of your item. You will received a separate notification once the process is already done. You may also refer on this case id: 2050000003745299 for your reference that we already raised your concern immediately to them.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada at present is a pain in the neck for shoppers like me. We know Lazada as a famous shopping platform and that it has many sellers catering to customers' demands. However, the current management control of Lazada over their sellers is too poor that they couldn't even do anything against the seller when they cheat/deceive their customers. I have always been a frequent shopper of Lazada but with my experience of receiving a defective item from a seller in April this year and despite contacting the seller for a lot of times and even Lazada's customer specialist, they are all neglecting my concern/complaint. The seller instructed me to return the item and I did and it was successfully received by them based on the record of LBC, but this damn seller didn't refund my money and have even rejected my refund request without giving me any reason why.
But, the most disappointing and annoying is to know that Lazada has no control over their sellers. Wow! How can this be happening to a company that is well-known? Why can't they control their seller's actions and punish them when they deceive customers?
(Please see the photo proving this claim)
As far I know, Lazada should be the one doing actions to solve problems encountered by customers against their seller, but hell, no, never!
I believe I was not the only victim of this Lazada sellers' scam. I hope that all other victims will show up, no matter how small the amount they spent and was cheated with to show up and I hope we could come up with a complaint that will teach a lesson to Lazada. We Filipinos shouldn't tolerate such immoral and unforgivable behavior. If things like this always happen and no one complains, this kind of business platform will spread like a bacteria/virus that will continue to deceive and overpower customers' complaints.
Hi Imelda S., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada is an online shop, it is a perfect online shop u can avail items for free and have big discount on products purchased
Hi, Marjorie S. Thank you for trusting Lazada. Hope to see you on your next purchase.
Free shipping? Never gona happen!
Something wrong with the item bbn ought? Then the SELLER must approve the return, refund! ARE YOU KIDDING ME LAZADA?
Hi Markus H., we do understand your concern as a customer and we appreciate that you reached out to us. In line wit this, once we encountered a problem to the item. Feel free to return the item on any LBC outlet that nears on your location. You may also coordinate this matter to the Seller of the item for further assistance since we have a Direct Return To Merchant Policy. You may also click on this link http://bit.ly/2pgyS3c for more details about our Return policy.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
By the name itself, they really have a good customer service since they are one of the most famous online store, the service that I am expecting was exactly what I experienced when I shop there... I recommend her.
I don't Agree giving them 5 stars because many buyers have been complaining about the products they bought but still pretty awesome for 3 stars. I hope they will improve their service So that they will not cause any problems in products this is why I don't trust shopping online.
Hi Florian V., we understand how you feel and your feedback is much appreciated. Yet, you can rest assured that we are working closely with our service partners to better serve you in the future. If ever you'll be needing assistance in the future, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Arvin A., we love to hear your feedback and we thank you for choosing Lazada Philippines as your online shopping store.
Lazada takes pride in giving priority to their customers and looking after their needs. We always strive to exceed our customers’ expectations and meet their requirements.
We are looking forward to doing good business with you again.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!