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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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Delivery Failed!
Seller refused to refund!
LAZADA has no customer support!
It feels like LAZADA is a SCAM!
I purchase an item. Paid in advance but no delivery made. I ask for the help from their cust rep but no one xame back for feedback! Is this how lazada do business? Dissapointed
Hi Vanessa I., we understand how you feel and we appreciate that you reached out to us. In line with your concern, we already talked to Mr. Jake for what happened. Please check your inbox for an email that I've sent earlier with a summary of our conversation.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Got it and everything is in Chinese on bottle. I dont know how to use this LKB sink cleaner. DO NOT WASTE YOUR MONEY
Hi KATIE N., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I hope everyone gets to read this. I ordered from Lazada.com.ph and paid using my savings to make sure it will arrive while we are away. Then, I have just received a notification that it was not delivered. There was no delivery attempt at least when my parents are home, always!
THE WORST PART IS, I HAVE NOT RECEIVED A REFUND! The product has been returned to the sender, and customer service always tells me to wait. This process is absurd. As soon as the product is returned, a refund should automatically be done. Never again, LAZADA.
Hi Marj M., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
NO Delivery attempt has been done at all; I was never contacted in my registered number. I did not receive any message or call.
I tried to get in touch with Ximex but all in vain. I have entrusted someone to receive the item on my behalf and I provided authorization letter and IDs. I wanted to provide this information to Ximex before they deliver but none of the contact numbers from their website are working / unreachable. Until I saw the delivery failed message.
Ximex do not deserve to get PHP 784.00 shipping fee.
The question now is where is the sofa bed that I paid for? Ira Home Furniture claims the item is still with the shipper. It could be in their warehouse somewhere - they did not return the item to the seller.
The item has been paid for using my credit card. I hate the thought that Ximex stole the item that I paid for. PHP 9,283.00 is a significant amount to be taken. Someone must be accountable for this. Lazada, please do your part. Track the item and update me please. I really need the item to be delivered to the address I provided.
I called Lazada on the customer service number last 13th January 2020 hoping to speak to a customer service agent BUT ALL IN VAIN I was on hold for more than 1 hour and that was an overseas call.
I made the purchase on Dec. 21,2019 it's been more than a month and this issue is still not resolved.
I urge Lazada to google "Ximex Delivery Express Inc." and please take the time to read the reviews.
Please listen to your customers, have the items delivered to us properly and do not deal with this courier service anymore. It reduces your credibility.
Hi Sharon S., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069
Hi Wasim K., thank you for reaching out to us. For us to better assist you, kindly provide us further details of your concern including the order number that is associated to your concern.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Customer service is fast and refunds are automatic, no need to wait which is far from that with shopee. Delivery is commendable.
Hi Ar B. Thank you for your positive feedback!
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards! "
It is very very bad custoner service, No ootion to discuss problem over the phone. I ordered a star shower motion Christmas light projector. But they delivered the slide motion. Either they made a mistake, or the company is doing false advertisement. We messaged both Lazada and the company and niether company would acknowledge the error. They only st as ted th h as t the delivered the product.
Hi Marilou S., we apologize for what happened and thank you for accepting our call. We already sent you an email as summary of what we discussed. Kindly check your email for your reference.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
In Thailand it is very differcult to buy non mainstream products without HAVING to use LAZADA and over the last 2 years I have made in excess of 100 orders...
When you do get faulty products YOUR REVIEWS WILL NEVER GET PUBLISHED...
AND UNLESS YOU HAVE A LOT OF FREE TIME YOU WILL NEVER GET A RETURN DONE...
THE RETURN PROCESS IS AN ABSOLUTE SICK JOKE...
I received 2 large Humidifiers this morning, you pour water in and the water pours out... So I tried once again doing a return...
An hour later I just gave up talking to customer service is incredibly painful...
So now I am going to try to close my account and move my business over to Shopee and Aliexpress not ideal I know...
Hi Andrew G., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered a Samsung A30. When It arrived something was off. The performance was slow and the Amoled screen was dull. So I took it to the Samsung service center where I was informed it was a counterfeit product. When I called Lazada, I was told to submit a return request to the seller. The seller denied the request. Lazada then told me to submit a dispute assuring me that if I could demonstrate that it was counterfeit, it was the Lazada policy that I would definitely receive a full refund. Samsung service then provided me with a written certificate officially stating this was a fake product not manufactured by them. I included this in the dispute. Lazada then instructed me to return the product to the seller But there was no longer any mention of a refund. When I asked them to reassure me in writing that when I return the counterfeit product that I would receive my refund, They refused. They now told me that it was the decision of the seller and if I disagreed, I could file another dispute. So both the seller and Lazada are not truthful to the buyers. When I requested to escalate this to a higher authority, they refused and then disconnected the conversation.
Hi Davi D., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I was buying a 2nd hand Asus notebook from a Marvin De Guzman for Php5k. He wanted me to pay via GCash. It was my first time so I had no idea I should have paid COD or directly via Lazada. Anyway, he wouldn't send me the tracking number. So after 3 days, he asked for an additional 2K. He said that the price was incorrect. I wanted to make sure that he was legit so I asked for his FB account and address. He chatted me on FB and asked me to send via Cebuana Lhuilier to his "cousin" since he owed money to him. After sending the additinal 2K, he wouldn't reply and the listing was removed from Lazada. 10 days later, there was still no delivery! I just lost Php4,800.00. What a scam!
I contacted his "cousin" and found out that he was also a victim of Marvin. This is his gcash number: *******128. What a scammer!
Hi Prati B., We are very sorry to hear that this happened. We will make sure to raise your complaint right away but we regret to inform you that we will not be able to grant you a refund since you transacted outside of Lazada. When paying through Cash on Delivery, we have a reminder for our customers on the checkout page that full payment is done only directly to the courier and that no partial payments are required. For this reason, we cannot process any refund.
We suggest that you file a complaint on the following department for them to investigate your concern:
National Bureau of Investigation
Cybercrime Division
Taft Avenue, Manila
Tel: (632)523-8231 to 38 local 3454, 3455
Email: [email protected]
Philippine National Police
PNP-ACG Operations Center
Camp Crame, Quezon City
Tel: (632)414-1560
Fax: (632)414-2199
Email: [email protected]
DOJ Office of Cybercrime
Padre Faura Street, Ermita, Manila
Tel: (632)521-8345 and (632)524-2230
Email: [email protected]
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered a Fujisan TV almosta month ago and it failed to deliver. Their logistics partner LEX has been absolutely unaccountable for the whereabouts of the TV. Furthermore tech support tells me LBC is handling the delivery but the system has major flaws.
Why in earth should the customer be penalized by having to wait for our money to be returned until the item is returned to seller! If there is a theft or they lose or damage the item there's absolutely no communication. You have to keep following up and hope and pray your item is properly returned.
Furthermore, customer service department should be changed to lip service department. They will only apologize and tell you they will follow up but ARE ABSOLUTELY USELESS. They do nothing but give you empty promises and aide to further inconvenience the customer.
The system is absolutely broken and not customer friendly. God forbid anyone has to go through such a painful and violating process. Any other company in the world would take full responsibility for an incomplete delivery. Lazada places much stress on the customer by withholding your hard earned money until the item is returned to seller.
This is absolutely unacceptable and unprofessional. And now my son will be without a gift on Christmas day due to the incompetence and greed of this company.
Hi Jus L., we apologize for the inconvenience this has caused you. Upon checking, the item was cancelled and you were already refunded via reversal. Kindly check your Lazada account for your reference.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered 3 times with the same product but differrent seller on lazada with 1 courier parner lex. This courier was not credible! They call me the day before its suppose delivery date, and ask for nearest llandmark. Then that day of delivery u waited for nothing! There were no calls to find where is ur exact location. Completely nothing! And then all of a sudden u'll find ur order cancelled at your account with no clear reason! Im very dissapointed! It happened not just once but 3 times in just a month.! DO NOT BUY WITH LAZADA. THEY WILL WASTE UR TIME!
Hi Hernando, we apologize for the inconvenience this has cause you.No worries, we will document this matter. We are continuously working on making our services better. Thus, we won’t tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
After more than a month after purchase, there is still no delivery. Customer service is just lip service.
Hi Sir/Ma'am, we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Im just a drop on the ocean now
But their shipment is late... obviosly as many have stated.
No costumer service.
They just take your money and then scam. You that they shiped something and mever really shiped anything.
All u have to do is wait more then x4 times the advertizing waiting time is.
Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
My 7-foot tall christmas tree is now (still counting) 19 DAYS missing. How can you lose a 7-foot item! Lazada especially their own shipping company, ENTREGO, are thieves and crooks! Customers beware!
Hello Christine S., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Sarap i treat yung sarili mo paminsan minsan pero kung yung treat mo sa sarili mo e kaiinisan mo lang pala wag nalang! It's my first time to order sa lazada ang saya ko din kala ko ang ganda rin parang sa shopee lang. I joined on their promo last November 11 which is lazada 11.11 I'm so happy na sale pala yung book na gusto ko. So I order it to ABS-CBN publising and I buy it, so ang currier is The Lex PH ang saya saya! So the delivery period is from nov 15-21 at nag antay ako then nung nov. 17 dumating na yung delivery man ang saya saya ko pa pero when he gave it to me mali yung item book inorder ko pero parang box sya ng singsing so hindi ko tinanggap then naiinis talaga ako ng sobra. So i wait kung irere deliver pa pero walang dumating potang ina. Nakaka inis lazada naka ilang report na ko pero walang kumikilos. Hindi na ko mulinh oorder sa inyo pakyu!
Hi Marvin M., we understand your disappointments and we appreciate that you reached out to us. For us to better assist, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Order Number: **************
1. LAZADA, you're very slow in giving a refund. Mabuti pa kay SHOPEE ang bilis ng processing. Hindi kailangang magantay ng customer dahil in the first place pera naman talaga yon ng customer, unlike kay LAZADA. Hassle na nga ang pagreturn dahil ang bagal, ang bagal din ng refund kahit nakarating na kay seller.
2. LAZADA, sinungaling ang ibang customer service representatives niyo. Walang consistency. Nasa status na ni ninja Van na returned na kay seller at nagemail din ako sakanila. Ang bilis ideliver ni Ninja Van in fairness. Mukhang, iniipit lang ni LAZADA ang refund.
Still waiting for refund. 19 days and counting...
Sa mga gustong bumili gamit ang LAZADA WALLET at other modes of payment, puros COD nalang mga bes. I check bago magreceive ng item dahil ang pangit ng processing nila ng return at refund. Hindi sila well coordinated at walang consistency.
MAGSHOPEE NALANG KAYO KUNG PAYMENT FIRST BASIS!
Hi T L., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Hello Amit K., thank you for reaching out to us. May we know your specific concern, so we can assist you?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Balik ko order ko Mali sayang pera Hindi pa ako nirereplyan ng seller. Order ko net helmet holder tpos ang dumating tsupon. Badtrip ayaw magseen ng seller said msg ko.
Hi Notiuganap E., we are sorry for what happened. Upon checking, your order from the given order number has been tagged as delivered just yesterday, November 7,2019, and you haven't filed an online return. With this, we politely advise you to file an online return first and anticipate a reply from the seller within 3 working days. You may also refer to this link https://tinyurl.com/y79akx8l for more information about Returns.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John V., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!