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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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By the name itself, I thought they really have a good customer service since they are one of the most famous online store but to my disappointment, the service that I am expecting was not the one that I have experienced when I shop there...
Relentless and Constant, anything you purchase higher that $50 dollars in LAZADA you are shooting urself on the face, your purchase will most likely will fail. One thing you can not bring back is your time wasted, considering you are to go thru the trouble of sending a crappy unit or ordered goods. Go somewhere else. Customer care my behind.
Hi Shane, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Their courier is so slow and unreliable as $#*! so as their stupid mother $#*!ing customer care bull$#*! which is operated by bots. I ordered my items for about 2 weeks ago and now still no damn feedback on where the $#*! is my order! I tried contacting their customer $#*! support and got no feedback, good job mf!
Hi asdasd a., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
They took the money on something they dont even have no refund at this time working on that. They should only charge me when the item has shipped not before
Hi john b., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Warning to customer not to order from Lazada
Purchased and paid my order online o 2 July 2019, supposed to be delivered from 7 to 12 July 2019. Eight days Entrego stating that my ordered has been delivered although I am still waiting for them to deliver the Hello Baby Stroller that I've purchased online.
Called, text message, email message, even contacted them through live chat but nothing happen. Entrego phone number unreachable and uncontactable.
I want my money back!
Hi Mabernz R., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Got cheated by the online seller in lazada on my first purchase. So, I only uses lazada once. The seller didn't even response to my bad review.
Hi Jia Y., we understand your disappointments as a customer and we appreciate that you reached out to us. For us to settle this matter as soon as possible, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Timeline
1. Placed an order 29-06-19 for 3 items.
2. Two items delivered without any issues.
3. Last one which was a canopy tent arrange thru XDE logistics.
4. Posted status on 04-07-19 of failed delivery when they have not attempted at all and no calls receive. Then again 05-07-19 they posted delivery attempt failed again when there was again no attempt at all. It was Friday late evening when I came to know and tried to track.
5. Raise a complaint 06-07-19 and waited for Monday for update but none and receive an email from Lazada that the order is cancelled just like that. Raise a complaint again on online chat around 11 am today 08-07-19 if not mistaken and my household receive a call from logistics which was answered by my son and where he confirms that someone will be receiving and apparently they asked him if authorization is available for he answered " he is not sure " but the order should not be cancelled and definitely someone will be receiving the item. Kindly take note though that I have already advised the Lazada customer agent of the availability of the authorization as I am out of the country. Why then in the status posted today that order is to be returned as "customer is not reachable and customer not at home" my son spoke to them and I confirm on my online chat all the details required. This is a prepaid order ( paid by international CC) and I refuse for it to be cancelled because it such an inconvenience to us to so and this was not our mistake.
WHY DO LAZADA ALLOW THEIR CUSTOMERS TO EXPERIENCE THIS BULL$#*! FROM THEIR APPOINTED FORWARDER. I WAS INFORMED BY THE SELLER THAT THEY HAVE BEEN RECEIVING COMPLAINTS ALREADY OF THE LOGISTIC COMPANY. WHY THEN IT WAS NOMINATED TO DELIVER MY ITEM?
This should be look at and ensure that it will never happen again and that I will be expecting the delivery of my ordered item immediately.
Hi Cynthia M., we understand your disappointments as a customer and we appreciate that you reached out to us. For us to settle this matter as soon as possible, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
It's nice in lazada but sometimes more of the seller in lazada was gave a not good item. There's have a lot of fake seller they give a damage item to consumer i hope before lazada accept seller they really know if it's good or nice seller
Hi Mark J., thank you for taking the time to provide us your feedback. We hope for your understanding and consideration. We will also be taking note of this incident to better assist you in the near future. Thus, we won’t tolerate any untoward incidents to happen again. If ever you'll be needing assistance in the future. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada acquires merchandise for online selling also from questionable sources not issuiing government approved sales invoices/official receipts. Lazade also delivers a substitute brand item with a lower price and if not contested at the moment it was delivered, you can be sorry. Items offered can be defective or incomplete or discontinued/expired and re-dated, or without original sealed boxes or used or sometimes a 2nd class product.
A safeguard is to pay COD after 1 minute inspection and 2 more minutes for operation/start-up for a gadget, if okay.
A delivery charge is imposed per item. So if you order 2 identical items same order, you have to pay double the delivery charge.
Questions via chat are often ignored or given an ambiguous canned reply or not truthful.
Feedback with positive rating are retained for a long time but negative ratings deleted.
I have ordered many items through Lazada and was very satisfied with the service, but lately Ninja Van has delayed my items three times, before Ninja Van tracking would have my item in Cauayan City one day the next it would be delivered, but the last three times the items seem to get lost in transit, or be stuck in Cauayan City for one week, if you ask them for an address in Cauayan City the say Ninja Van does not like people collecting items from their hub (very strange). I have asked Lazada not to use Ninja Van for my deliveries but Lazada continues to use them, so i am no longer going to buy goods from Lazada to much headache.
Hi Danny C., we understand your disappointments as a customer and we appreciate that you reached out to us. For us to settle this matter as soon as possible, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Its so good nothing can bet with this online business, everyone loves it. Thats all. Its so good nothing can bet with this online business, everyone loves it. Thats all. Its so good nothing can bet with this online business, everyone loves it. Thats all.
Hi Pearl C., we are glad to have served you and thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. If ever you'll be needing assistance in the future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I tried this app because it satisfied when you just scroll and find something to purchase. The first item that I purchased was three necklaces. That time, all the necklaces that I got were on sale that's why it was very cheap so that I bought three necklaces. It delivered so fast and all the items were in very good condition. After that, I always purchase some items there until now.
Hi Cess P., we are glad to have served you and thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. If ever you'll be needing assistance in the future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Seems like no one ever gets refunded when they return a defective product, still waiting for mine. I returned it right away, they received it on their warehouse and it's been sitting there for 2 months, their customer service sucks and I just got told they will follow up for the 67th time.
Hi yer u. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
My package never arrived but it was tagged as delivered, and there even was a proof of delivery but it's not my signature! My order was paid via cc. I also heard that some people had the same experience as mine.
Hi Tifany J., we understand your disappointments as a customer and we appreciate that you reached out to us. For us to settle this matter as soon as possible, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Never ever order from My Choice Beauty because they always ship incomplete and incorrect items. There is no option on their website for missing items, it will only give you options to return the item which is cliche if you did not receive it in the first place. Their refund process takes forever and they dont really care once they got your money. I experienced being refunded partially then i had to follow up for 5 times and receive the same response from their Customer Uncare group which happened from May29 up to present and guess what? I still havent received my refund. They will just tell you to wait for 24-48 hours and theyll get back to you but they NEVER EVER DO!
Hello Cherry N., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Delivery is so slow. Package arrived in the Mandanue hub but 2 days passed it was not yet delivered. The hub is 30 mins or an hr away from my shipping address. Very disappointed. Customer service chat is a joke.
Hello Dharlene L., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This online shop is so convenient and offers great deals and quality products. It was so great that I just scroll up and find the things that I need just one click away
Hi Elisa P., thank you for patronizing us and good feedback. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I tried to order product through Lazada online apps but when it comes to payment, I'm unable to pay through my credit cards. I tried to open a Lazada wallet and that failed too due to "Security" reason. How am I going to order? My last order I made using PayPal but now Lazada has stopped this method for payment. There is no number to call the staff for help... only your help line through email. There are all those preset questions which are not related to what I want to ask.
Hi Clarence K., we do understand your concern as customer. In line with this, we advise to do some basic troubleshoot on your end. Like, clear some cache and cookies on your browser or even to your phone. If still persist, you may uninstall and re-install your Lazada app or update the version on playstore. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Kahit ilang beses pa mag chat sa live agent, the fact is, your concern is not heard by the LAZADA. Same pa rin. Para bang ang purpose nang agents ay para ma entertain ka yet your problem with their system like using a specific courier is not solved. Isa pa, may agent na bastos. Yong mag end nang conversation agad hindi man lang itanong kung may iba ka pang concern. Keep it up Lazada.
Hi, Deroses G. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Like shopee, easy to make payment but you must to carefull about the seller in lazada... if you get a bad luck,,, u will discuss with scammer seller...
Hi, syakirah r. We are glad to have served you. We value you as a customer and look forward to helping you once again with your shopping needs in the near future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jangmin G., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!