LazadaReviews 1,610

I recently ordered a power bank and shoe rack from Lazada. I received a message after 4 days that the items were going to be delivered on the same day. I waited the whole day to no avail. The following day i received another notice that my item was delivered but they could not contact me. I followed up with the customer service with the guarantee that i will receive a notice once my order would be delivered again. The same scenario happened a couple more times wherein i would receive a message that my order was to be delivered on that day only to receive a message from the courier that they were at my place the following day. I cancelled all my plans during those days they informed me that they were going to deliver my items only to realize that i was wasting my time waiting for a delivery that was never going to arrive. When i last followed up they cancelled my order on the basis that i was never around to receive the item. Poor customer service from lazada. Such a waste of time!

Do not ever think of buying any gadget from this f@#$% lazada! Their after sales suck bigtime. Their assurance of refund or replacement is just a marketing ploy to attrct sales. I bought a redmi 1s. After one day i returned the unit bec i discovered a defect when placing a call. When it got to them... they said its fine after 2 days of evaluating! Ganon sila ka tangga! It takes them a hundred heads to evaluate a single defect... ane eto ang matindi... they said the factory seal has been broken! Sinong tanga ang mag tatanggal ng factory seal after one day of using? NEVER TRUST FROM LAZADA. MAGALING SILA MAGBENTA BEC OF ATTRACTIVE SALES BUT BELIEVE ME THEY DO NOT DO REFUND OR REPLACEMENT... NEVER!

Do not trust their warranties, they will "fine print' the $#*! out of you. Tons of headache comes with your item. I ordered one tablet and had a cracked LCD. Good bye to the refund since "an item must be in a brand new condition" when returned. -___- What the hell right? Time passed and ordered a phone. Returned the product as I was assured that "you can return the product if it is not working as expected" well they wouldn't accept it because the plastic covering the box was considered a "seal". (A seal they mislabeled so I opened the box thinking it was actually my order) If it was, then first they should clarify that removing items from the box voids the return guarantees and second, they shouldn't have that guarantee in the first place as it is impossible to fulfill. Stay away from this business. My bad experience here made me want to build my own Online Shopping business. That's how bad their service is, it makes you want to make your own.

I will never purchase from this website again. They have caused so much delay. If only I knew that my purchase will take more than 5 days I should have not bought. I purchased a Casio watch for my mother in law's birthday last Sept 9. I made my purchase last September 02.

Here is my order tracking:

>2014-09-09 14:04:10 Your item(s) has been shipped with 2GO with tracking number D*******J. For more details on your shipment, please contact the shipping provider hotline (Mon-Fri 8am to 7pm; Sat 8am to 5pm): 02-*******

>2014-09-05 15:44:42 Your item(s) is being packed and ready for shipment at our merchant's warehouse.

>2014-09-03 09:22:57 We are processing your item(s). Please refer to the product page for more specific lead time of your item.

>2014-09-03 09:22:56 Your order has been successfully verified.

>2014-09-02 18:32:26 Thank you for shopping with Lazada! Your order has been received and is going through verification process. Next update will be sent to you via email soon.

It is Sept 11 already yet I haven't gotten my order yet. I tried to contact their costumer care but it takes so long to connect to their hotline. I sent them some emails and not satisfied with their reply to my concern. The tracking number that they have provided me is invalid too. I also called 2Go regarding this and was informed that they don't have it in their system and will immediately update me regarding my concern. It has been 14 hours since I called but I haven't received an update. It is really very disappointing. Please improve your costumer support and your delivery time. Be encouraged on how Zalora handles their costumers. They are way better!

LAZADA.CO.ID SUCKS!
STAY AWAY FROM LAZADA INDONESIA
Penjualan via online semakin hari semakin familiar di kalangan masyarakat, pertama kali saya belanja di lazada saat itu anda begitu customer service tapi sekaranga semakin bisnis anda berkembang, pelayanan anda SANGAT BURUK! CS anda dan bahkan management anda tidak perduli dengan customer!

I ordered from Lazada.com last August 22,2014 and received an email that the item just arrived in their warehouse last August 27,2014 and will be ready for shipping once cleared. So they are already delayed from their 5days max. I let it go, because they replied to me on my follow-up. Then the parcel was delivered and only to realized they sent me the wrong item. I ordered and paid for a 16gb usb and received an 8gb usb instead. I was due to sent the files to australia using that USB the next day so I can't return it anymore. So I emailed them to issue me a refund because I paid for a 16gb USB since that's all i can get for sure. No one from their customer service replied and when I contacted them in Facebook they just deleted the post where my inquiry was made... So bottom line is, LAZADA.COM is the worse online store I've encountered. I've been shopping online since 2012 and never have I encounter this much dismay. They even hide the 8gb text on the packaging using their barcode sticker. What a disappointment it has been dealing with them. Even the delivery guy was unprofessional complaining to me that his route for the day is very unorganized.

I ordered from lazada and always pay via COD. My orders were always successful, probably because i always ordered small items like nail polish etc. but my recent order was such a disappointment. I orders 1 nail polish and baby shoes. I missed the day od the delivery and the delivery guy said he will be back after 2 days. I waited for those items for A WEEK. I emailed lazada and asked them when was my parcel going to be delivered but they said it was cancelled. So i was like ok fine. But the next day, the parcel arrived unexpectedly! I was so pissed cause i did'nt have any cash on me and had to rush to the atm. So unprofessional lazada. So unprofessional.

My wife just ordered a new Cherry Mobile Cosmos and I knew right away it was knockoff copy and not original just by the pics from the camera. Real Cosmos has very high image quality. This phone has terrible image quality. Also the keypad is typing incorrect characters and sticking/hanging up badly. The phone is a cheap knockoff fake. Not a real Cherry Mobile because I had two of them and they are very good phones.

I was very disappointed with Lazada! Just received the item which I ordered yesterday. The size I received is not the size I ordered. I was planning of returning it but then I just found out with one of my friend she encountered the same thing. Sobrang tagal nang replacement! Sometimes hindi pa daw na accommodate. Sobrang disappointed ako guys! I won't try again on this buying site EVER! So I discourage others don't dare to purchase at LAZADA. You'll get disappointed too.

I just return a defective Asus tablet this afternoon at LBC. I indicated in the return form that I wanted a refund thru money transfer. After reading these negative reviews, I'm now even more worried that my money wouldn't be given back in the next couple of days.
The main reason why I chose topurchase online, is because I don't have the time to go to malls and spend hours choosing what item/gadget I should get. I do hope the company takes time to read these reviews here. Quite alarming I should say!

Lazada should be even more prompt and take immediate action when customers are doing follow ups and all the more complaining about their orders. Because if you do so, you won't be losing customers and your credibility as one of the "best" online store would be fairly acknowledged.

ANYWAYS, I want my money back asap. :)

I ordered 3 x times at lazada.com, 3x because everybody deserves a second or third chance. I am living at Camotes and I ordered some fish oil capsules from Kirland. Payment on delivery as it says on their website. First the order was confirmed and ready for shipment. 1 day later surprisingly the order was cancelled with a strange reason:

"As per checking of the updated list of coverage, we are unable deliver in your area using the Cash on Delivery payment method."

A month later I thought, give them a second chance. We urgently need a split aircon inverter type. They offer it for about 3000 p. Cheaper than in the local shop. It was confirmed. But before they called to check if the order is serious or it's really me, don't no. I don't like if a shop must check their customers first. Then they should better not do online business.
But guess what happened next day:

"As per checking of the updated list of coverage, we are unable deliver in your area using the Cash on Delivery payment method."

Are they mad or what. I really don't understand what happended. Are the people in Camotes not good enough for them? This is really a FUC shop.

Some days ago I want to try a last time, because I still wanted to believe that's a big misunderstanding. I ordered 2 bottles vitamin e natural for about 1000p. But the same thing happened: Confirmation and 3 days later cancellation. Are they mad? They want to earn money or not?

First I thought, oh Lazada, that's good, online shopping in the Philippines. It's a good thing. I don't have to order anymore abroad.
But I was wrong. Thus I order again from abroad. Lazada NEVER AGAIN!

If anyone reads this, I do not recommend buying from Lazada, unless:

1) You are willing to wait FOREVER for your item because they "do not have a definite time as to when the item will be available" yet their site lists the item as available.

2) You are willing to settle for the possibility of receiving an item that is totally different from what you ordered i. E. not what it looks like in the picture

3) You are willing to settle for a totally different item because your money is already with them and it will likely take over a month to get it back, while...

4) Having to deal with customer service personnel who are hired for their patience because all they do is give scripted responses designed to stall for time.

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You will honestly feel that they are still bargaining with their suppliers so that they can get you the item you ordered at the price you ordered it while still maintaining a healthy profit after their operations expense is deducted.

I purchased a starmobile play as a gift to one of our helpers.
I thought i was getting a great price for it. But when i receive the item, it was a wrong box. I received a huawei y5c, not only that the seal was broken. I thought i am getting a refurbished phone due to the price i paid for it.So i opened the package and try to turn the phone on. But its not working only half the screen is showing.
So i return it back to LAZADA.
They emailed me and told me that it that they will not replace the item or even refund me because I opened the box. And they will return the wrong and defective phone.
Now where is the justice in that? THEY CHEATED ME WITH MY MONEY. When they are at fault they blame me and get my money and send me a non working phone.
LAZADA is a BIG SCAM SITE.

I just think lazada should sell items online which are physically present with them and not let the customer wait for more than 7 days, because the reason why people order online located in PH is because we do not have time to shop and we need it to be delivered asap. If it will take more than 7 days, we could have just order it outside PH. I know you will say about custom tax, but if you know how to calculate custom tax, you can amend and write them for their overcharge and get your refund. We just want an honest ecommerce company. It was my first time to order in lazada coz it keeps on popping up my facebook, but anyway, I have learned my lesson. I saw threads complains online and I think the people who are complaining are those who paid via cc. Keeping our money in the bank for awhile will definitely give lazada free money by bank interest.

I prefer online shopping due to my busy schedule. I did a lot of online transaction with different online shops and thank God I was never scammed yet some are kinda disappointing especially when the courier doesn't care about the item they are handling. But dealing with LAZADA is really dreadful. I ordered a nikon camera which is on sale and paid it right away using my sister's card since i don't have visa or mastercard. They immediately called me and thanking me for my purchase and send me an email as well. After a while another CSR called me and informed me that my order is confirmed however, it will take like 3-4 weeks to be delivered since the item is still in Hong Kong and upon my affirmation, they will place the order there so it could be deliver in 3 to 4 weeks. They were nice and i wasn't on a hurry so I said YES and proceed with my order. Then I received again an email thanking me again for purchase and consideration etc. After 1 week I tried to follow up my order, just hoping to see the status via tracking online and what surprised me was a note saying: "Your item has been completed and it is no longer active in our system". So i was really shocked and I called their hotline. A CSR told me that their system "rejected" my order. REJECTED, that was the term he used so I asked him HOW and WHY. He cannot even give me an answer. WTF! He just told me that it is their technical system's way, again WTF! I asked him why nobody informed me earlier, no one called or even send an email. I was like a stupid one waiting for nothing that if I didn't track my order I will never know anything.

The fact that they REJECTED my order?!?! It was their Technical System that they couldn't even explain and yet they are very fast in collecting payment.

Recommendation: definitely NO
Will try to order from LAZADA again: HELL NO, NEVER!
Rating: I couldn't even give them 1 star
Remarks: Very poor customer service and foolish CSRs. Technical System is very terrible. This shop should be closed! $#@!