LazadaReviews 1,610

Since Lazada.ph sources from different suppliers, the selling prices will vary. So be careful and be a wise shopper - check the prices carefully even if it's the SAME item!

Also, I would not recommend buying SNEAKERS from Lazada.ph. I bought a pair of FAKE New Balance shoes from them, which i immediately returned.

The website actually sells item and you'd receive them, but the main problem is their clumsiness in shipping and their merchants.

You'd find some items on the website that are mislabeled. (eg. SD card being labeled as a Micro SD, or a grey cap being labeled as red)

When you buy from this website over time, you'd recognize that their merchants are very clumsy, it's very obvious that this website does not discipline their merchants when it comes to providing a description or picture to an item. So far, three of the items I have ordered are mislabeled and I got one of the mislabeled items reached my front door. That item however, took several long call sessions to their CSR department until I finally got my refund (but didn't got the shipping fee, and still annoyed by this) for the damn thing. And they were reluctant to help at that problem until I decided to barrage them with calls!

Also, I had 2 problems with shipping from them. This one time they decided to send the item to the post office which is the nearest in my area. But given the lack of time, I can't get it. Plus didn't I already paid for the shipping fee? And isn't that the purpose of their website, to buy an item and just wait for it in home? And also, the other thought it would be a good idea to leave it at the front desk of our condominium. That's a horrible thing to do if what you're shipping is something expensive and valuable, like an IPhone or something.

Good thing the thing that I ordered was just a phone stand, but still, shouldn't their courier have to get the signature of an authorized person that's associated with the item? Or the one entitled to receive it? That's just enraging. So far, I had 4 problems when transacting with this website overall, and I'm starting to see that those problems are intentional; they are benefiting from the shipping fees (which is small, but them being greedy over a small amount of money and then mistreating the customer is absurd).

All of the items I have received aren't damaged or tampered so far, all of them are in perfect shape when I get them.

But that doesn't excuse them from mistreating their customers.

Excellent for the first two orders But the rest, it became worst and worsen. Do not patronize this online shop. Just a friendly advise!

Have ordered thrice from them already. All transactions went well. Fast delivery. Shipping status updates. Well-handled package.

Most satisfied customers actually don't bother leaving positive feedback. I think it's unfair to just based your decision on what's floating online.

If you're interested to read more about my experience with Lazada, check out my blog post: http://bibiano.io/is-lazada-legit/

Do not trust or use Lazada! I ordered a camera because of its super low price. My credit card authorized the amount and a day after it was reflected it in my outstanding balance. Four days after, at around 1:00 pm I received received a call from Lazada inquiring about my purchase and was told to expect delivery within 5 to 6 days. At around 5:38 pm of the same day, I received an email from Lazada telling me that my order has been cancelled because I did not verify my order, or something to that effect. Honestly, I think they made a mistake as to the price of the product, but could not admit it and have to make excuses. I guess they don't know what they are selling.

Placed an order, they asked for my credit card photo and my id card, sent it same day, next thing i know they cancel the order, asking them why, they said it is policy loooooooooooool

A totally useless company, avoid at all costs, you can get much better service else where, this payment is very close to a scam, they ask you for a photo of your credit card! Who knows what happens to it afterwards, i did send it never the less, but they decided to cancel, when i called my credit card company they told me, no one approached them for a payment!

Be careful!

Today I received my ordered item MANGO Tassel Quilted Cross Body Bag at a discounted price of P999.00. From the way it looked on the ad it was pretty. I got some second thoughts on buying though because I know the MANGO brand isn't that cheap so I gave it a try and see how the Cash on Delivery works and if it is indeed a genuine MANGO bag. Just as all the negative comments here i was completely disappointed with this product I have ordered. From its sales invoice it came from J And M's Online Boutique from Muntinlupa City. The Bag has NO TASSEL at all, it is dirty brown in color, it got frayed threads inside and obviously outside. The lining inside the bag has ripped off at a slightest touch... i thought maybe this is an old stock. The sling when you touched it is rubbery and sticky. The most part were the adjusment buttons of the sling bag, they seemed like cut with a razor blade... very poor craftmanship... I think MANGO will not approved of this substandard workmanship. Nakaka dismaya talaga! I really don't want to put even one star in their rating. I hope the LAZADA would examine their sellers carefully. Hindi ko na ibabalik itong bag dahil nawalan na ako ng tiwala sa company nyo and your seller. Nakaka dala sa inyo bumili uli. Buti nalang at di kamahalan ang nabili ko kundi mas lalo pa akong nanghinayang. Charge it to experience nalang. Bahala na po ang Diyos sa inyo pati ang inyong seller. Nawa po ay di nyo na ito ulitin pa sa iba. Pare pareho lang po tayo na mahirap and nangangarap na magkaroon ng magandang gamit kaso naloko pa ako.

Halos 100k na naorder koh sa Lazada and it was good. Ang kelangan lang technique. If possible COD lahat and check item before paying (ganun ako). Pag deffective, which happens 2 me 3x, di ko babayaran at ireturn nalang.

My first ever purchase was successful. Logged my purchase Feb 5th and within 3 working days it was delivered in good condition.

Also kudos to Jeramy (customer service) for always answering my emails.

After reading all the bad comments and reviews I feel paranoid. So I immediately emailed them as also the recipient told me that LBC can not deliver within her area as its out of delivery zone.

Overall I feel satisfied with their service.

Till next time Lazada. And keep it up. Cheers

I ordered Muscle Power 142 motorized treadmill last december 15,2014. They said my item will arrive 5-12 business days since Im from pangasinan, After 3 follow up calls dumating din yung order ko ng january 15,2015. Bago ko buksan yung box napansin ko na may tampered dun sa Product label ng box. Kala ko nagasgas lang nung byenahe so di ko gaano pinansin inisip ko box lang naman yun, ang mahalaga walang gasgas yung product sa loob. Syempre pagbukas ko ng box excited agad akong iassemble para matesting kung gumagana ng maayos. After ko naassemble saka ko lang napansin yung product number sa silong ng treadmill. Instead na muscle power 142 ang nakalagay muscle power 1306 which is cheaper ng 2k sa order ko. Saka ko naalala yung box kaya pala may tampered yung product name para di mahalata na ibang product yung binigay nila. Tumawag ako sa lazada and I asked for refund kasi naiinis na ako and they suggest to return my product to 2go. Upon checking sa 2go website nareceive na nila yung return ko last January 22 pa so i called lazada again kung ano na status ng return ko. Sabi nila they will coordinate with their warehouse team na naghahandle ng returns kung nareceive na nila yung product ko. They will keep me updated daw. After 1 week tumawag ako ulet kasi wala paring update. Sabi ba naman they are still waiting for the response of their returns team. Hindi naman siguro masyadong maliit yung product ko para di nila mahanap. It is a 78 kilo box siguradong matatandaan nila yun kung sakaling may nireturn na product na ganun kabigat. Until now wala paring response from lazada.

I have good experience with Lazada, majority of what I ordered arrived with no problems or whatsoever. Though there are very few times that item was not available at the supplier, but they refunded if to me so no worries. There biggest flaw for me is their 3rd party seller, they should have more control on it and have the seller be thoroughly check before selling anything on their site.

The problem with the buyer/consumer is they don't know how to use the site. Trust me, if you know how to utilize it, it will be your bestfriend :).
Here's a tip for new or old buyer/consumer:

1) Always look for "Sold and Fulfilled by Lazada" this is usually on the right side of the item page, this is self-explanatory; means the item will not come from 3rd party seller. In my experience, the item will be received in the next 24hours

2) If the item is coming from 3rd party, the note is "Sold & Fulfilled by [Seller_Name]", the delivery will be up to the seller instead of Lazada. If problem encountered in your order, it may or may not take sometime to fixed since it will probably a communication with Lazada and the seller. If you go for this path, search the seller name in the internet; some seller are just importer thus warranty + item replacement is at high risk.

3) If you ought to choose 3rd party seller, look for "Sold by [Seller_Name]& Fulfilled by Lazada", at least on this case, Lazada will handle the delivery and such. Same with #2, always search the seller in the internet.

Hope you find it useful :)

I have been following up with an order, kept on asking if it's going to push through, then they said the payment is being verified. (wew the money is taken out of my card and it has been 4 days... STILL verifying?) how insane was that? On the 6th day they told me it's cancelled because they weren't able to verify my payment (but again, money was taken out of the card) ayaw pa aminin na out of stock. Customer service replies re robotic at walang sense at the phone number is hard to reach. I was asking for a sup para yung reply nmn may urgency pero waley. Wala din ata sila nun. They should show how important their customers are.

Ordered last December 12,2014 and now january 15,2015 wala pa din dumating. Pagnagfollow up nasa 2Go daw. Pag tatawag ka sa 2Go na binigay tracking number wala pa daw sa kanila. Aba... unsa na man nahitabo sa akong order worth 26k pa naman. I spend thousands of mobile load just to call their long waiting hotline tapos wala sila maayos na maisagot sau. Beware... guyz...

Ordered and payed for a lightning cable from Lazada Phils. Just to test it out last Dec 9,2014 with delivery to a Quezon City, Metro Manila address. As an avid amazon, ebags etc online shopper it was the 1st time for me to transact with a local online shop. Fast forward to the present day january 14,2015, item remains undelivered. But being a realistic individual (knowing the xmas rush and all) i patiently waited and emailed their customer service. I started ranting when on my 5th email still the order was unresolved (all you get are automated replies and that a ticket number has been generated).

For future buyers - beware, unbelievable but you will get faster results in Amazon (thru my--shoppingbox as your courier). I ordered a pair of discounted shoes last Dec 15 at the Amazon site, got them here in manila before the end of December 2014 (if you choose my-shopping box airfreight).

Ordered Lenovo Laptop advertised on their site on Nov 10,2014. By Nov 13 they advised the item was not available despite still being advertised on their site. They informed me by Nov 17 that they had "processed by refund" and it would take 45 days to be received. I pay them immediately and they take 45 days to give my money back. After numerous followups still no refund 2 months later. They are now blaming it on the bank and saying that they never actually had my money. My account was debited the same day of the transaction back in Nov. This company are fraud artists and their behavior shows a premeditated and intentional effort to defraud. Advertising products that do not exist or that they know they cannot deliver, taking payment for said falsely advertised products, and stonewalling refunds. BUYER BEWARE. DO NOT PURCHASE ANYTHING FROM LAZADA.COM.PH OR ANY OF THEIR OTHER LAZADA SITES.

Do you ever noticed that all favorable reviews in this blog does not allow you to comment? This is probably because it is done by themselves just to save their image or skew the data. My suggestion is for all of us with unfavorable reviews to continue posting our disappointment with this online site and drive the last nail on their coffin. After seeing all the bad reviews, I am surprise they are still around FOOLING other customers. I guess there is one born everyday.

Last december 2014 nag order ako dito, hinintay ko hanggang dec 19 kaya lang hindi parin dumating umuwi ako sa amin kasi nasa probinsya ang pmilya ko,., this january 5,2015 bumalik ako nang cebu pumunta pala ang delevry nla sa office where i spend my OJT, eh hindi pa ako ankapag duty that time., sabi pa nga daw ng nag deliver baka daw nag panggap ako ng name ko sa lazada para mag order at di rin naman pala babayaran? Ano yun?
Sabi 12 working days lang tapus 2015 na dumating?
My god,.,.