LazadaReviews 1,610

I used to like lazada before it was my go to place for online shopping. But now NO! If your going to order in lazada make sure its COD BECAUSE IF YOU PAY FOR YOUR ITEM BEFORE IT WAS DELIVER THEY $#*! U UP! I ORDERED FOR 8 IPHONE PLUS CASE THEY DELIVERED 7 TWO OF THOSE 7 ARE WRONG ITEMS SO I HAD TO SEND IT BACK FOR REPLACEMENT AND THEN THEY ARE GIVING ME THIS STUPID REASON THAT IT HAS NO BOX? THEY DIDN'T EVEN SEND IT TO ME IN A BOX BUT THEY ONLY WRAP IT WITH BUBBLE WRAP AND THAT'S IT! AND THEN THE THE LAST ITEM THEY ARE SAYING THAT THEY DELIVERED IT SO I HAD TO MAKE CALLS TO TELL THEM NO AND THEN NOW THEY SEND ME A COPY OF PROOF OF DELIVERY SAYING I SIGN IT! WHICH IS A LIE! MY THEY COPY MY SIGNATURE WHICH EVERY ONE THAT KNOWS ME CAN TELL! They keep on telling me they will investigate bla bla bla! Its been 2 weeks now i have to wait another 2 weeks! THEY ARE SO SLOW WITH THE PROBLEM! They better refund my money or il sue them for falsification of signature and failed to delivered a paid item! I WILL NEVER ORDER FROM LAZADA ANYMORE FROM NOW ON! I WOULDVE GIVE NO STAR BUT U HAVE TO GIVE ATLEAST 1

I will tell that i had the worsest experience of internetshopping with Lazada all in my long life. This is the horrible company, full of cheaters an liars. I bought a cherry mobile RAVE II for 5900 pesos in October and sent it back after 2 days later. I was not satisfied with the cam. But when i returned lazada sent it back without refund my money. But then i have recognized that the phone had already a bad virus, and i could see, that it was already installed before i bought it- I couldnt delete it by myself. So i send it back, Now come the problem. From October till April i had to wait for the phone. They couldnt find it in the warehouse, even i sent them the trackingnumber 3 times. I want that the refund it, than i had no phone for 6 month- Lazada did always answer with lies and same letters. I should only wait. After when i got back the Phone again, it was still not ok. Always it stop now and i must open the cover and remove the battery and set it in. Than its work maybe for a limited time. I called again Lazada and than they promised me in April to check my complain and will try to give my my refund. Now its June but nobody answered me, even i sent always mails. That is the true story of Lazada, a respectless company. Liars and cheaters. Next week i must bring the phone to cherry mobile Servicecenter although i have still warranty, but i dont trust Lazada anymore.

I made an order using a 1000 voucher as payment but then after a few hours I decided to cancel the order. They acted on it but then when I asked why the code is invalid already they said because it's for one-time use only. I don't buy this since I cancelled the order. For them, once the system accepts a code it becomes invalid already despite the order cancellation. They should have at least send me credits in recompense but there's None! After 3 months, I inquired hoping to get a refund or voucher replacement. They sent me a code good for 1 year. They should've initiated this. If I didn't make a follow-up, nothing will happen.

- Used my credit for the MASTERCARD 10% MONDAY... i ordered around 8000 pesos worth of stuff but no discount. FALSE advertising

- I was put on hold for over 10 minutes when i requsted to speak to a manager... I eventually hung up... the cowards couldn't bother to call me back...

- On another occasion I ordered a phone... their policy is delivery in 5-15 days (imported item)... 23 days later i had to to go to war with them again to cancel it.

- Orders never arrive together... guaranteed if you order 10 different items you will have 9 different deliveries

- Bottom line LAZADA.COM.PH SUCKS!

Not only does it take for Lazada hours to pick up the phone (I literally fell asleep on my bed waiting for someone to answer the "customer service" line), but while you're explaining the details as to why you're calling, they keep cutting you off. It's like they don't want to hear the concern, they just want to get it over with. It didn't happen once, it happened all 3 times that I called.

The first time it happened, I was calling to cancel an order that I made ONE HOUR after placing the order because I ordered the wrong items. They agreed and sent me an e-mail notifying me that my order had been cancelled. 3 days later, I receive a text saying that my order was on its way... Umm, hello? So I called Lazada again and after waiting 1 1/2 hours to get connected to someone, I couldn't get to explain again. They just basically told me that when the mailman came, I'd just have to refuse the service/delivery. WHAT?! Is there NO communication between the warehouse and the customer service/main office? I had to stand there in embarrassment and I pitied the man for driving all the way here to my VERY complicated address to deliver a package that I cancelled ONE HOUR after placing the order! Save your time and money, Lazada!

The funniest part is when they spam you with these e-mails about rating their services. Instead of spamming unnecessary and duplicated e-mails, why don't they include your ORDER TOTAL in one of the e-mails? The only time you ever see your total is when you initially place an order. If you choose to get it delivered through "Cash-On-Delivery", expect to know your total ONLY when your shipment gets there. Unless you want to spend hours on the phone again just to waste yours and Lazada's time. An important information that SHOULD be provided, how poorly this e-commerce runs!

Overall, the products came in securely packaged. My actual order was shipped 4 days after my order. These two orders were made on the same day, it's just that the cancelled order came in a day earlier than my actual order.

This is my 4th and 5th transaction with them, the first 3 was smooth everything was great and I would give them 5/5 for the 1st 3 transactions. Now here comes the nightmarish 4th and 5th.

I was on a market for a tablet when I saw the Samsung Galaxy Tab S at a very good price. Its coming from HK so I knew there was no warranty etc and I knew all the risks of a grey market tablet, but for the price difference from a local offline store I thought it was worth the risk. So I did ordered it using my credit card and all is well...

But then I had a change of heart, the Mi Pad came along and I thought it was a good bargain and I wanted that instead. So I had that Samsung cancelled. I had done both email and phone call and they assured me it was CANCELLED. I even told them that the reason I want to cancel the order is I am going to buy the Mi Pad instead and I needed their assurance it was CANCELLED so I don't end up buying 2 tablets when I only needed 1.

I bought the Mi Pad and it arrived in 2 days, super satisfied with their service thus far...

Guess what? The Samsung order coming from HK was NOT CANCELLED and I received an email 2 days later that the items is already SHIPPED and is on its way to me. I viewed my credit card balance online and indeed I was already charged for the Samsung.

I raised it to them and even used the email that mentioned it was clearly CANCELLED to them and they could do nothing and just apologized. They told me I should just refuse the delivery and they would just reverse my credit card. I know that would be such a hassle and its going to be a nightmare dealing with Lazada for a reversal (they can't even competently cancel a transaction much less reverse a credit card transaction). So now I am holding 2 tablets and my best recourse is to just sell the other one at a loss. Who would buy from me tablet for brand new price even if its sealed when they could just buy from a store themselves?

After this incident I am now going to be very picky on what I would buy from Lazada, I would only buy things that I can't find offline. Sayang naman...

I bought makeup at CLINIQUE COUNTER AT RUSTAN'S and I have the Even Better Foundation and it only RETAILS FOR 1,750 PHP. I was surprised when I looked at it's price in LAZADA. They sell it for 4,000 PHP. Even if you order Clinique makeup at abroad, it won't be that expensive. I also looked at the prices of other makeup they sell and I am certain that they are OVERPRICED FOR 1000-5000 PHP. Even the Chanel, Dior, and other luxury brands they sell are way too expensive.

I ordered a phone. After I made the payment, the page was removed and I cant see what I have ordered. After a week they informed me it is imported from HK and without warranty. After a month I received a low configuration with different color phone which I did not order. When called they asked me to return and it will take another one month which is 15 business days to get the replacement. I decided not to deal with them anymore but to absorb the low spec phone. Now it seems a fake phone, it hangs all the time. What a cheat! The customer representatives are awfully inefficient, only thing they will tell you is "Sorry for inconvenience" or "Thank you for calling" It was completely a nightmare for me.

I placed my order to LAZADA last March 9 and the item was shipped in Xend courier (Hongkong) last March 17 and transferred the parcel to LBC on the next day. Today is 17th of April and I haven't receive any actionable information yet from you and Xend Courier. What bothers me is that the unit is 1 month already in the hands of LBC and that is a very sensible and expensive item and it should be delivered swiftly and we know for a fact as well that there are many reported cases already of lost Iphones in LBC so please take this issue seriously. Instead of sending or exchanging e-mails to Xend why not call them and LBC to facilitate this issue promptly. I'm already losing my patience because of your useless feedback and imbecile staff and I even tried several times to contact your customer care but nobody answers. Sighing! We are not talking about petty money here so please take the appropriate action on this!

I ordered quite a lot of furniture from Lazada.

I got all the usual informatory emails, the follow-up phone call and it was all looking pretty good until I checked the LBC tracking site to see that delivery had failed!

I immediately emailed lazada and in fairness they got back to me pretty quickly only to tell me that LBC refused to deliver to my address which is literally only 15 minutes from their warehouse because it was outside of their delivery area.

What a joke! Lazada promise delivery right to your door as does LBC - both making such promises on their websites.

To add insult to injury, both Lazada & LBC asked me and expected me to organise the collection of my order from their depot - what a joke!

I have since looked at all the complaints regarding both companies and realise I was luckier than most people.

Why am I luckier? Because I ordered 60k worth of furniture that they sent from Manila and it was CoD... so no "cash-out" from me.

I've since informed Lazada that the order is cancelled and they can arrange to have all their crap shipped back to Manila as I am not going to collect it!

Purchased an item, and 7 business days later, did not receive the product. Call center told me that they ran out of stock, and the merchant also ran out of stock. I asked to cancel the transaction, and they sent me an email that it was being cancelled. Bought the product elsewhere at this point, and received it. Then they sent me a message that the product has been shipped, and my card transaction can't be reversed unless I receive the product and return it. Product has not arrived in their promised 3 business days from shipping date.

They're a scam, don't ever order from them!

I purchased the LG BH4030S 3D 5.1Channel Blu-Ray Player (worth php 8999 that time) last March 25th. We waited for almost a week until finally, we received the package on March 30th (the package came from Cebu for some reason). We were excited to test it out but was gravely disappointed when we opened the box and found out that it was missing a remote control. We immediately contacted Lazada regarding the missing item and spoke to an agent (Clarizza was her name), who insisted that the remote control is not included in the box. How can the remote control not be included in the box? And the triple A battery for the remote was included too, but not the remote? What was the triple A battery for them? It was obviously a scam and they were trying to protect themselves.

Finally, we contacted LG and was informed that the remote control should have been included because that is the complete package. We ended up buying a separate remote control from LG that costs php 950.

I am seriously disappointed in Lazada, especially since I have been buying tons of items from them for years. If this is the kind of post-sale service Lazada is offering, then I will no longer waste my time to buy items from this website.

Online buyers, beware of LAZADA! They used to be a good online buying site, but now they're the worst! Please do not support LAZADA anymore. This should teach them a lesson and force them to provide better service to their customers.