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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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I ordered two items last December 17. Both items were sold by the same seller. One of them was delivered by LEX after 2 days. The other one was shipped with LBC. When I received an email about shipping details and saw LBC in it, I was worried. I have no assurance that I will receive the item because LBC has failed to deliver one of my previous orders.
Lazada told me to expect my order today, Jan. 2. Nobody came. I was tracking it to see if it was out for delivery but it was not. But when I tracked it tonight, it says that it was out for delivery earlier. I received an email saying that my order was cancelled. Again, sudden cancellation. Many costumers complain about this. We, customers, need to be notified before canceling our orders. We need the exact reason on why it is being cancelled/ was cancelled or why the delivery fails/ failed.
I don't know why they failed to deliver it. LBC did not contact me. They did not come but I had a no payment status again. I waited for nothing again.
Lazada should focus on making LEX bigger and better than relying on their unreliable delivery partner. Lazada+LBC gave me the worst online shopping experience ever.
Pls cancel my order nmbr ******* coz i cant pay it. Thank u. It was just an accident.
Hi Olivia, your order 349761592 has already been cancelled.
"Casio Quartz Women's Silver Stainless Steel Band Watch LTP-1241D-4A3DF" ORDER # *******. I clicked it wrong and the "NEXT" button on the cancellation page is not working even after filling up all the forms. Please cancel it!
Hi Ammiel, upon checking your order 382231792 has already been cancelled.
Please, cancel my order. I accidentally hit the place order button. Please thanks. Order No: *******. Asap
Hi Gladys, your order 384657592 has already been cancelled. Thank you!
U have to give warranty the items I bought it, and bfore dilever the items U have to check first if it not defective mostly if the cost 4200.or should put ths in the media
Hi Cecelia, please provide us your order number so we can look into this. Please also note that you may return your item to us as long as it's still within the returns period. To know more about our Returns policy, please contact us back http://bit.ly/14xShiP Thank you!
I recieved a unfit shoes for me.ni return ko sya. Then ang nangyari. Sbi irefund thru store credit na lang. Without consulting kung gusto ko b ito. I clearly indicated na change item resize and other color na lang as long pareho ng prize. But then hnd nag stay sa napag usapan namin nung tumawag ako. Until now wala pa din. Sana kaht small or bigger amount ang involve sana maresolve ang issue. Pano na lang kaming mga loyal customer.
Hi Mariz, rest assured that once we received your item, it will undergo quality checking. Once we have the result for item evaluation, you will also be notified through email. For the meantime, please track your order back to us via LBC. Thank you!
I want to cancel my items this is the order number ******* in your website i can't cancel or the order i dont know why
Hi Jp, we checked your order 335571892 and it's already cancelled. For further assistance, you may contact us back. Thank you!
Dear lazada,
Please cancel my order ******* because i accidentally clicked the order button... Thanks
Hi David, we checked your order 387576792 and it's already cancelled. For further assistance, you may contact us back. Thank you!
Hi Lazada, I have ordered a bag from your website. However, I was shocked with the shipping fee, it's Php 800.00 for a Longchamp medium-sized bag. I am not familiar with the shipping fee mechanics, but I think 800 pesos is too big and considering that I am right here in Manila area, why should it be 800 pesos, I am totally near. Thanks and I am hoping for your response.
Hi Danielle, thanks for bringing this matter to our attention. If you already placed an order online, please contact us back with your order number so we can look into this. If not yet, you may contact us back with the exact item, so we can check this further. Thank you!
Order number *******. Expected date was supposed to be Nov. 30- Dec-2. No order received until now. If you can't deliver it on the date posted, please notify/inform your customer! Have my order cancelled if you can't deliver it this week. Thank you.
Hi Angeli, we have coordinated your concern to our 3rd party logistic about your order. In case, the item hasn't been delivered after 12 business days (weekends and holidays are not included), please contact us back. Thank you!
PLEASE., CANCEL MY ORDER #*******. I ACCIDENTALLY HIT PLACE ORDER! I DON'T HAVE ENOUGH MONEY TO PAY. THANK YOU!
Hi Daisy, your order 368527792 has already been cancelled. Thank you!
Dear LAZADA,
Please cancel my Order, ORDER # *******, I accidentally click the Megalink, instead of COD. Thanks a lot Sir!
Hi BillValerie, your order has already been cancelled.
Hi lazada, please cancel my order ******* because i accidentally clicked on the 'place order' button. Ty
Hi Mark, you may refer to the email we sent regarding your cancellation request. Thank you!
They email me have duty & taxes i phone 5 omg why like that? We ordered and then i need to pay the dhl for duty and taxes? Now tell me why?
Hi Ahbie, please provide us your order number so we can look into this. You may also contact our customer service at (02) 795-8900 or send us an email through this link http://bit.ly/I6aQMR. Thank you!
Dear Lazada.com.ph,
I would like to cancel my order *******. It's already been 4 days beyond the expected delivery and failed to deliver me the item. But I want to reorder for another item.
Thank you
Hi Boy, we checked your order and confirmed that it has already been delivered. Thank you!
You sevice is great. Ordering online was fast but the problem is in the delivery. Sometimes the order arrives at a date, exceeding on the standard delivery date. That was just a flaw i saw on lazada and I hope lazada will continue to improve their sevices.
I have some questions about my order last week(Order # *******), can you please call?
Hi Val, thank you for taking our call. :)
Hello LAZADA
Please cancel my order ******* i accidentally clicked checkout :O and i dont have money: OO
Hi Jennifer, thank you for taking our call.
This is what lazada is all about, you waited, you were promised delivery, you were promised action, eventually all you get is this. Closed because Lazada is really good at advertising but really bad at everything else. This will be my last order from Lazada. Thank you for reminding what a shopping website should NOT be like.
Hi Harold, we're sorry to hear about what happened on your recent order. Please provide us your order number so we can look into this and use it as a reference, to prevent this from happening again.
I had ordered from lazada a couple of times, all were great items. One was damaged due to lack of item protection and another not as described, but were returned and refunded. Their return is free through LBC. The only thing i would change is the checkout page. If you will not look closely, you might checkout without putting the coupon codes then you have to cancel and reorder again. That's what I did with one of my order, I used a code, but then it was automatically canceled for unknown reason. I have to email them to know but their response was immediate. Was refunded again.
Hi Roushan, we're glad to hear that you're satisfied with our service. Your feedback/comment is highly appreciated! By the way, another biggest sale of the year is coming and it's on 12.12. You can enjoy discounts up to 95% off on selected items. To know more information, kindly visit our website: http://bit.ly/OnlineREvolutionPH. Thank you! :)
Hello lazada, please cancel my order (*******), I accidentally press the "Place Order" botton in your app.
Hi Angelo, we checked your order 395233992 and confirmed that it has already been cancelled.
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Em, we’re sorry to hear about what happened on your recent orders. We assure you that this case will be relayed to our respective team to have it investigated and to prevent this from happening again in the future. We assure you that we are taking this issue seriously. Though this is the case, we hope that this won’t be your last purchase with us. Thank you for bringing this matter to our attention. Your feedback/comment is highly appreciated.