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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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Pa follow up naman po ng order ko may 28 pa po hanggang ngayon on processing pa rin. Order#: *******
Please refund back my cancelled order asap before the holiday.
Cancellation #: RN**************.
I needed my money back to my debit card. Sorry I didn't know that the shipping fee will be next month, i thought the items will be delivered before christmas. The items were supposed to be my gifts to my family. When can i expect my money to be returned?
Hi Angelica, please provide us your order number so we can look into this. Thank you!
They have customer service but cannot provide a support services to a customer like me What a shame! Damn! Lazada philippines sucks!
Please cancel my order ******* and ******* id tdied several times the step by step procedure on how to cancel orders but its not working.
Hi Jheiya, thank you for taking our call. :)
Please cancel my order. I failed to put a voucher in it. Than you. Order number is ******* thank you.
I have purchased a shoppers bag and a phone to Lazada and it's disappointing. The specifications of the item is not the same as the actual item, and the phone was made in china. If you're looking for an item with a good quality you should not buy it on lazada.
Hi Wesson, we respect your feedback for the item you received. However, please note that we have Returns policy. If you believe that the item you received was not as described on our website, you may ship it back to us via LBC within the returns period, so we can check and evaluate the item. Once it’s a proven as a valid return, your request of a refund or replacement will be approved and processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you! :)
Please cancel my order bluetooth smart watch. Order No. *******
Hi Jeanette, your order 343748482 has already been cancelled. Thank you!
#*******
Hi Mildred, thank you for taking our call. :)
Hi lazada, please check my order, please kindly check if both of the item is coming with the estimated date, i need it ASAP because my brother flight is going to be on Dec. 14 it was a present for him and our family in abroad please kindly check and we are expecting to recieve it earlier b4 the flight. Thank you
#*******
Hi Melba, thank you for contacting us about this. We checked your order and confirmed that these are still in transit. Please be aware that delivery may take 10-12 business days (weekends and holidays are not included). We have also made a follow-up to our third party courier LBC regarding the delivery of your items. Thank you! :)
Based on your reviews. Your company is lacking customer support and your system sucks... disappointed on lazada. Sorry for my attitude but face the truth, lazada is 1 star base rating (sign)
Natanggap na po namin ung Alcatel flash 2. Nung inorder po namin may free na powerbank sabi pero nng natanggap po namin wala naman po ung powerbank. Pls respond. Thank you. Plsssss. Reply naman po kayo!
Hi Zaira, we're trying to call you but it seems that you were unavailable. For cancellation request, you may contact us at (02) 795-8900 for further assistance. Alternatively, you may send us an email through this link http://bit.ly/I6aQMR. Thank you!
UPDATE: PLEASE ANSWER MY CALL, HALOS DALAWANG ARAW NA AKONG NAG HIHINTAY NG REFUND KO. WALA PARIN AKUNG UPDATE SA PERA KO... PLEASE NAMAN... YONG CUSTOMER SERVICE NYO WALANG TAO!.
Hi! Lazada. Please naman po mag reply kayo saming mga email or kahit sa telephone man lang sumagot kayo. Hindi 24/7 ung naka lagay sa page nyo open kayo. Tapus walang sagot?.
YONG ORDER KO PO! MAY PINADALA KAYONG TRACKING NUMBER SABI NYO 48HRS BAGO MAG UPDATE E ILANG HRS NA NAKALIPAS WALA PARIN. NAKA LAGAY DITO SA BINIGAY NYON TRACKING NUMBER DELIVERED IN USA NA! AT TYASKA HINDI NAMAN TO SKIN KASI HINDI DIGITAL CAMERA ANG BILINI KO. TAE. NAG BAYAD NA AKU. PANGALAWANG ORDER KO NA SA INYO TONG PARANG WALANG KA CUSTOMER CUSTOMER CARE! KUNG HINDI NYO KAYANG IPADALA UNG BINILI KO IBALIK NYO NALANG! ILANG EMAIL ANG PINADALA KO SA INYO KAHIT ISA REPLAY WALA!
AYUSIN NYO NAMAN PO. CUSTOMER NYO PO KAMI...
ORDER NUMBER KO: *******
Hi Marlon, thank you for bringing this matter to our attention. We checked your order and confirmed that it has already been escalated to our respective team. Please be assured that you will be notified once we received feedback from them. Thank you for your patience and understanding.
Please cancel these two orders ORDER # ******* and ORDER # *******. I tried to cancel it but the site didn't respond. I will not be able to receive the order.
Hi Therese, we're trying to call you but it seems that you were unable to reach you. For cancellation request, you may contact us at (02) 795-8900 for further assistance. Alternatively, you may send us an email through this link http://bit.ly/I6aQMR. Thank you!
Please cancel my order with tracking number *******. Please it was a accident. Thanks
Hi Carlo, we checked your order and confirmed that it has already been cancelled. Thank you!
Pls cancel my order with tracking number #*******. I just tried ordering, was an accident. PLs plscancel thanks!
Hi Schen, we checked your order 398625192 and confirmed that it has already been cancelled. Thank you!
Hi Lazada! I accidentally placed an order, please help me cancel this one! Thank you!
Hi Ricalyn, we're trying to call you but it seems that you were unavailable. For cancellation request, you may contact us at (02) 795-8900 for further assistance. Alternatively, you may send us an email through this link http://bit.ly/I6aQMR. Thank you!
The delivery failed because no one was in the house when they delivered the package and I didn't even receive an email or an sms.
Hi John, we're sorry to hear about what happened on your recent order. As this is the case, you may order the item again so we can process and deliver this to you again. You may also provide us your order number so we can look into this and take necessary action to prevent this from happening again. Your patience and understanding is highly appreciated. Thank you!
Nawala ang order tracking status sa account ko. Few days ago may 4 status nakalagay, the last one says naship na with the LBC tracking number. I then check the tracking number sa lbc at may status na. Pero now nawala na ang status with the tracking number. Need Ko ang tracking number to track. San na ba un?
Hi Prince, please provide us your order number so we can look into this. Thank you! :)
I was checking my orders and thought that i didn't order this item. But now i've ordered it twice. Please cancel this one
Hi Re, we checked your account and confirmed that you have placed an order for the item Red Pepper Waterproof Shockproof Protective Case for iPhone 6/6s twice but looking at the orders, we would like to confirm that one of these has already been cancelled. Order 338619192 is the one retained while the other one has been cancelled. Thank you!
Nag doble doble po yung order ko kaya paki cancel po eto. ******* and *******. Thanks!
Hi Jona, thank you for taking our call. :)
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raymund, thank you for taking our call. :)