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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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I ordered 2 items Jan 8 and still haven't recieved any. Pls call me me if possible and explain the reason behind this. ORDER # ******* ORDER # *******
I can't even reach their hotline number. I waited for 15 minutes and the last thing I heard forwarding then it ended. Knowing how poor their customer service they should hire more. Also most of their product are damaged, last December we order Christmas Light and it was shorted. Second they don't check if it is the right order. We received 3 slippers wrong size, 2 item (manicure set and make up brush) not as advertised or not the same item that we order. Sh*t.
Hi Imee, we respect your opinion regarding our services. We assure you that this will be relayed to our higher management to prevent this from happening again. With the defective and wrong items, to assure prompt return resolution, please pack the item in its original package with full accessories and buying invoice, then bring the item to any LBC branch within the returns period, so we can look into this. Once it’s evaluated and proven a valid return, your request of a refund or replacement will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Again, your feedback is highly appreciated! Thank you! :)
I received my order yesterday but so disappointed because it was defective excited pa nmn yong husband ko sa watch na un... hope lazada you will do something about this next time pakidouble check the product bago e ipadala my order #*******.
Hi Ylreveb, to assure prompt return resolution, please pack the item in its original package with full accessories and buying invoice, then bring the item to any LBC branch within the returns period, so we can look into this. Once it’s evaluated and proven a valid return, your request of a refund or replacement will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you!
I ordered last dec 11,2015 until now the item haven't arrived yet. #******* thats supposed to be the christmas gift of my BF for me. Huhu. Ive ordered from lazada but this one took so long to be delivered. What happened?
Hi Kim, thank you for taking our call.
Hi Lazada, ask ko lang kung safe and matibay talaga yung Hoverboard/Hovertrax niyo? Kasi I'm worried eh because I've heard a lot of bad comments about this Hoverboard thingy. Nag order ako sa inyo na-received ko sya nung December 3 or 4 2015 tapos this day napansin ko may something na amoy sa charger at sobrang init nito parang hindi NORMAL yung init pero sinunod ko yung sabi sa manual na 2-3 hours lang sya mag charge so bakit ganon? And then may nabasa ako sa Facebook na halos lahat ng bumili sa inyo 3 weeks lang tinagal. Please answer my question ASAP para alam ko gagawin ko, nakakatakot din kasi baka sumabog. Thank You and God Bless..
Hi Angelica, we assure you that the items we sell are safe and always in good condition. Please make sure that you follow the user manual to prevent any troubles. For any concerns, you may contact our customer service hotline at (02) 795-8900 for further assistance or send us an email through this link http://bit.ly/I6aQMR. Thank you!
Hello po na received na yung item ko sa amin lugar, kaso hindi pa rin madeliver sa bahay namin paki ayos nman ng mga delivery man, salamat, 5 day na ako nag hintay sa bahay namin walangdumating na lbc, #*******
Hello po, may pag-asa pa po bang maideliver yung dalawang orders ko na Dream Woman Slimming Cream Fat And Cellulite Burner 200ml and Strontium Nitro Lite 200X UHS-1 8GB Micro SD Card with Adapter (*******). Kung wala pa within this week, pa-CANCEL na lang po, thanks.
Hi Venus, we’re sorry to hear that you wish to have your order cancelled due to delays. Upon checking, this order has already been cancelled. We hope that this won’t be your last purchase with us. Thank you!
I ordered a set of China bone coffee cups 12 pcs and the discretion is a (good quality cups) but when I received the cups looked junky and made of cement painted in white. Think twice before u guys ordered from this website. It's headache especially if u wanted ur $ back.
Hi Irene, thank you for letting us know about your concern for the order number 396233692. Upon checking, the items you returned under the said order number were already replaced; these items were also shipped out from our warehouse. Since you are located outside Metro Manila, expect the items to be delivered within 12-14 business days. In the event that the items were not yet delivered after the said period, please contact us back so we can check this further. Thank you!
Hi, I'm Ona. My email address is *******@ymail.com. I don't have my tracking order number but I have ordered last Dec. 31,2015. My order is Natuform BE 60 softgels bottle of 2. The amount was 1,034 (includes the shipment fee 99.00 pesos). My question is, when will it truly arrived? I'm just worried because they told me it will arrive Jan 7-9 2016. But looking at some reviews makes me think that it might be delayed. Hoping for your assurance. Thanks!
Hi Ronalyn, we checked your order and confirmed that it has already been shipped. Though the item was not delivered on the expected date of delivery, we assure you that it will be delivered within our standard delivery time frame which is 12-14 business days (weekends and holidays are not included). To know more about our Shipping and delivery, please visit this link http://bit.ly/1CcAsTH Thank you!
I hope you could be of help.
Any update for the the evaluation process of Order number *******? This is in regards of the replacement of a defective Alcatel Flash 2. I have not heard anything about it for days. I have sent multiple emails under the thread created with the assistance of B***y but he does not seem to care.
Hi KC, we checked your concern and confirmed that it has been coordinated to our appropriate team. Rest assured that we will get to you once we received feedback from them. Your patience and understanding is highly appreciated.
I have ordered 3 items til now i havent received them yet. You said that my two items are ready for dispatch but its been a while i still got no txt that my order is being shipped what wrong? Please make the delivery fast here is my order tracking number
*********************
Hi Sheena, thank you for taking our call.
Good pm po bakit 3 po yung confirmation text ko, e 2 lang po ang order ko paki cancel yung nag doble (*******)(*******) paki check po pls para di naman po madala yung mga umoorder po sa inyo thank u po
Hi Shela, please do let us know of the order number you wish us to cancel, so we can look into this, Thank you!
May item was suppose to be delivers last december 19 I waited until now then I recieved an email that my order is now cancelled because of it being stuck with courrier for a long time. It is not my fault I was waiting for the item everyday no courier ever came. Terrible never order from Lazada. Worst Ecommerce and customer service ever!
Hi Stehl, we're sorry to hear about what happened on your recent order. Though this is the case, we assure you that we take your feedback seriously. We will forward this to our respective team to prevent this from happening again. We hope that this won't be your last purchase with us. Your patience and understanding is highly appreciated.
I already received my Order Last 28th of Dec and im going to Surprise my Partner to give the Item and i was shocked that the item is Damage. So i feel UNHAPPY for what Happen... and im trying to call your Customer Services but its hard to call them. So return the item to LBC and i hope that you can change it as soon as POSIIBLE... ORDER #: *******
Hi Ian, thank you for letting us know about your concern. We checked your order and confirmed that it has already been received by our warehouse team. Rest assured that you will be notified about the outcome once your item has been evaluated. Thank you for your patience.
Please cancel order ******* My36 myphone. Its been more than 2 weeks for item delivery. Out of the country now and hndi ko mhihintay ang item. Purchased the item direct store no hassle. Kindly confirm once order has been cancelled. Disappointed on thw long queue for customer service..
Hi Maria, upon checking this order has already been cancelled.
So lazada contacted me this morning to remind me that they will deliver my order today. I replied to the text asking them if they can deliver my item before 12nn since I work afternoon shift. I told them that no one will be at home from 12nn to 9pm but still the courier insisted to be at home at 12:30. Despite my notice the courier called me at 12:38 twice which I was not able to answer since I was already in the office. When I arrived home earlier this evening I text Lazada and asked if they can deliver my item tomorrow. Instead of re-scheduling the delivery they told me that they cancelled my order because "they cannot reach me" what the $#*!?! I'm so frustrated that I took screenshot of my convo with Lazada courier. I work as a Customer Service Rep and we consider changes requests from our customers. Why so inconsiderate? I will never use Lazada again and will post everything in Facebook to warn everyone about your horrible service!
Order# *******
Order # ******* has been confirmed last 12/13/2015.
1st Shipment was scheduled 12/16-17/2015.
You told us that we should allow 15 days for deliveries outside Metro Manila,
You also emailed me that my order will be delivered 5-6days (in your December 22 email), and then, on or before December 29,2015.
What is happening with all the deliveries?
Expecting for your prompt attention on this matter, please.
Thank you.
Hi SamAngelo, thank you for letting us know of your concern. We have coordinated your issue to our respective team to see if there's anything we can do to resolve the issue. Rest assured that we will get back to you once we received feedback from them. Thank you!
I placed an order for 5 items last 12/18/2015.
As per reading one of your responses, it was mentioned that the standard delivery date is supposed to be 7-9 days if the shipping is within Metro Manila.
12/22 We are delivering your order to you today with LEX
12/28 We are delivering your order to you today with LEX
WALANG DUMATING!
Checking my account on your website, it still says that my items are pending delivery: Your item(s) has been shipped with LEX (Lazada Express) and will reach you soon.
Also I have another order placed last 12/07/2015 hangang ngayon eto pa rin ang nakalagay sa website ng LBC:
FORWARDED TO SOLUTIONS CROSSDOCK-ALABANG 12/17/2015 06:35:52 PM
Kailan balak ng LBC na i-release as hostage ang binili ko?
Pakipalitan na ang shipping carrier nyo at napaka walang kwenta ng delivery system nila...
PARANG AWA NYO NA IDELIVER NYO NA ORDERS NAMIN!
Hi Tin, please provide us your order number so we can look into this. Thank you!
Hi lazada i returned my order because it wasnt the one that was being advertised. Pinadala ko na sa LBC i hope you take notice i would like to get my refund pls. Never gonna order from lazada again. Poor customer service sobra.
Hi Joe, it's a good thing that you already shipped your item via LBC. Rest assured that once it’s evaluated and proven a valid return, your request of a refund or replacement will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you!
ORDER # *******
21/12/2015 09:52:08 Your item(s) is being packed and ready for shipment at our merchant's warehouse.
20/12/2015 14:43:05 We are processing your item(s). Please refer to the product page for more specific lead time of your item.
20/12/2015 14:43:05 Your order has been successfully verified.
20/12/2015 05:50:59 Thank you for shopping with Lazada! Your order has been received and is going through verification process. Next update will be sent to you via email soon.
Sabi darating by December 27-28 asan na?
December 29 na dito sa Pilipinas
UPDATE: Sabi niyo darating by January 5. January 5 na at patapos na ang araw WALA PARING DUMARATING
JANUARY 6 NA ***********************NA NASAN NA?
Hi Jeremy, we checked your order 364215982 and confirmed that it's still in transit. Please note that our delivery for orders within Metro Manila may take 7-9 business days (weekend and holidays are not included). In the event that you still haven’t received your item after the period we specified, please contact us back. Thank you!
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Abe, we checked your order 334111472 and confirmed that it has already been shipped out via LBC. Rest assured that you will be notified once your item is about to be delivered. Please also be aware that our delivery time frame for orders outside Metro Manila may take 12-14 business days. Thank you! :)