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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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LAZADA HAS NO QUALITY CONTROL OF THE ITEMS BEING SHIPPED! HOW CAN YOU SLEEP AT NGHT NA MARAMNG MGA TAONG NAKAKATANGGAP NG MGA SIRANG ITEMS?!
YOUR RETURN POLICY SUCKS! BAT DI NYO GAYAHIN ANG ZALORA!
Pls send me a full instruction on filling up the return form. What is reason code?
Hi Karlu, you just need to fill out the form with the information related to the item. Reason code is stated at the bottom part of the Return form. If you do not have the form, you may download it through this link http://bit.ly/14xShiP Thank you.
Okay this is alarming, yes i know iam partly at fault since i haven't researched enough before ordering but, why is my order still pending while i canceled it right away after reading about the product, it took me like 10mins after ordering the product to cancel it, and now still on process. If i may ask how long does a cancellation process goes on?
Hi Jules, as long as you're able to cancel your order online, your order status will be updated within 60 mins. Should you require further assistance, you may post your order number here, so we can check this further. Thank you!
Order number *******. I waited ages for this. ETA said January 10-12, it's already January 20. I don't need it anymore since I purchased another one. It was supposed to be a gift for my friend. Now LBC called me saying that I need to prepare the amount needed because they are delivering today. Wth? What am I supposed to do!?
Hi Mary, we perfectly understand if you have decided to cancel this order as this is a birthday gift. Upon checking, we can see that your order has already been cancelled. We hope that this won't be your last purchase with us. Thank you!
Hello lazada I tried to contact you many times tru this landline number *******900 but nobody is answering me, what happened to all of you?
Lazada Singapore answered me in 20 seconds only, eventhough im from Cebu Philippines.
I would just to ask how was the status of my returned cellphone, because you delivered it to me defectively the phone is worth 6,190. And its almost two week already.
Please respond.
Hi Albert, we're sorry to hear that you haven't heard any update about your returned item. Please provide us your order number so we can look into this. Thank you!
I ordered an item for my sons birthday, we had enough time for delivery as per lazada, They then change the expected time to 1 day later this is still ok as it will be deliverd by his birthday, today is his birthday and lazada has not delivered. He is 6 years old and crying his eyes out thanks lazada. I call to customer care and they answer my call all they can tell me is its still in the warehouse i know this as i can see the tracker lazada then drop my call and when i call back they leave it ringing i stayed on for 20 mins still no answer as you can understand one of the hardest things to do is to calm down a very upset 6 year old on his birthday. Once again thanks lazada i will remember this for many years to come.
Hi Craig, we perfectly understand how you feel about what happened on your recent order and our sincerest apologies for all the inconvenience this may have caused you. Rest assured that this will be relayed to our higher management to prevent this from happening again. Your patience and understanding is highly appreciated. Should you require further assistance, you may contact us back through our hotline number (02)795 8900 or send us an email through this link http://bit.ly/I6aQMR Alternatively, you may post your order number here so we can look into this further. Thank you.
May dumating po na items from lazada. Sa acknowledgement receipt po 3 items pro pag open ko po only 2 items where there. I tried to contact lazada thru their number but no one is answering.
Hi Bernadette, we're sorry to hear that you received an incomplete order. Please provide us your order number so we can look into this. Alternatively, you may send us an email through this link http://bit.ly/I6aQMR for further assistance. Thank you.
Please cancel my order #*******. Wala ako pambayad. Akala ko din nanalo ako ng coupon pero nung sinubukan ko di naman gumagana. Pasensya po. Sana maunawaan nyo. Salamat.
Hi Analiza, thank you for taking our call. Your request has been processed. Thank you!
Hi! My cousin ordered 3 items last Friday, Jan. 15,2015... unfortunately she gave a wrong email for follow-ups of the order she placed. Please cancel her order, #*******. Thanks.
Hi Shella, thank you for taking our call.
Returned my defective item last January 4 and no feedback yet! Been calling your hotline but no answer. RN**************. Pls look into this. Thank you
Hi Janneth, we assure you that you will be notified once your item has reached our warehouse. Once we received it, we will evaluate the item within 2 business days. Once it’s evaluated and proven a valid return, your request of a refund or replacement will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you!
Please let me know when will my order arrive? I ordered the item last dec. 27,2015. It stated that my order will arrive here on dec. 30-31,2015. It was suppose to be a birthday gift for january 2,2016 but until now the item hasn't arrive yet. Can i cancel my order? Nobody tends to reply to my question. I can't even talk to a representative..
Hi MC P., we're sorry to hear that you still haven't received your order and wish it to have it cancelled. So we can look into this, kindly provide us your order number or if you really want this order to be cancelled, please send us an email request through this link http://bit.ly/I6aQMR. Thank you.
Hi Pam, you may post your order number here, so we can look into this and process your request. Alternatively, you may send us an email request through this link http://bit.ly/I6aQMR or call us at (02) 795-8900 for further assistance. Thank you!
I ordered a 40k php iPhone 6 plus 128 gb from lazada, It was so late nasayang oras ko kakahantay. When it came, noticeable na madungis ung box, and then the worst thing happened. Sira ung phone.
I used to be a happy lazada customer, I ordered a lot of stuff from them before, this is my first time spending 40,000 pesos on an order. It was placed on december 27, they said the order will get delivered by jan 3 - 4 base on the website. I work as an iOS developer so ok sakin un kasi may work deadline ako ng january 10. It got delayed, it got so pushed back i called customer support.
Customer support first emailed me and said on january 13 around 1am that the item will be delivered today. Hindi dumating.
I called again the night before and the day after, sabi ng agents unresponsive daw LEX.
The item came january 15. But after close inspection, may sira ung hardware which is ung fingerprint scanner nung iphone.
Pag sira hardware ng phone hnd mo mauupdate or marerestore.
Lazada, I already shipped it via LBC yesterday, I hope when you recieve the item and process it hnd na malate ung replacement item and give it top priority.
This is not a chocolate fountain, or a self stirring mug or a flashlight with tazer. This is a 40 thousand peso phone.
Order number:
*******
I'm worried na baka sabihin ng evaluation nyo invalid ung claim ko, i strongly suggest you ask someone who knows iphones to check using itunes and a computer to see the error code and check apple support about that error code.
Hi Raniel, we’re sorry to hear that you received a defective item. Rest assured that your item will be evaluated properly to know the real issue. Once it’s evaluated and proven a valid return, your request of a refund or replacement will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you for your patience and understanding.
Please cancel my order #******* yung standard delivery date po sana is from january 3-5,2016, eh anong date na po ngayon? And badly needed yun kase pang birthday gift sana nung jan. 3,2016. Yung isa is #******* delayed po yung delivery nyo hindi na po ako makapag hintay pa. Thanks!
Hi Rostan, we perfectly understand your reason of cancellation and your request has been noted. If in case the items were still be delivered and you really do not want them, you may just refuse the items upon delivery. We appreciate your patience and understanding in this matter.
First try cu Lazada buy ng new smart phone pero nkaka lungkot wla pang 1 day ung phone na Alcatel flash 2 ayaw ng mag turn off at saka lagi lang nag boot tapus freeze sa black sreen na may chinese word yellow color sa taas. Pag try mo uli mag turn off or reset mo wlang naiba. Yun padin. Hanggang sa Flash Logo lang sya wlang green spiral loading pra sa display. Nag bblack screen lang sya ayaw ma turn off pwera nalng cung na lowbat na. Sana po matulungan nyo ako pano to.
Hi Junices, if you believe that the item is defective, you may return your item back to us. To assure prompt return resolution, please pack the item in its original package with full accessories and buying invoice, then bring the item to any LBC branch within the returns period, so we can look into this. Once it’s evaluated and proven a valid return, your request of a refund or replacement will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you!
What does it mean, when Lazada respond to a review and "wants to look into it"? Unfortunately nothing! I received this statement 1 week ago, after I gave them my details and nothing happened at all. They just want to give a signal to all other readers, that they finally care. The truth is, that they don't. Reviews are a good chance to take your customers serious and to follow up on complains. Lazada is missing this chance as well. They have no clue, that it is essential for a future of the company to keep customers satisfied and loyal instead of only winning new "one-time" customers. After 56 days I will now return my box (1 of 2), as they are not able to send the missing box within nearly 2 months. Let's see if they at least return the money. I will keep you posted.
Original Review from 11 days ago: We placed our order on Nov. 26th and received several items the next days. One item we ordered was sent in 2 boxes. We received only 1 box of them and wait now since 45 days for the second box. Calls, e-mails, requested photos we sent, did not help. We received always a standard text or no answer at all. Be prepared to wait for them 45 minutes on the telephone line, don't be disappointed when you get only answers to every third mail. And hope, that your item will be packed in just one box, otherwise it might be too complicate for them. This company is not able within more than 6 weeks to send the missing box. The key focus is just to sell items but not to care their customers.
Hi Joerg, please provide us your order number so we can look into this. Thank you!
I was soo excited to receive the item that i ordered but when it arrived and when i checked it I was really sooo disappointed! Fisher price fake items.
Hi Geraldine, as you believe that you received a fake item, you may ship your item back to us via LBC. Once it’s evaluated and proven a valid return, necessary action will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you!
I placed my order dec 7, dec 10 Sabi its been shipped. Hangang ngaun walang dumating. Ung tracking number na binigay ninyo walang update lagi Nyo sinasabi mag update kayo puro kayo promise sa mga email ninyo hangang ngaun wala parin. January 12 na? This is supposed to be a Christmas gift pero palpak. So dis appointed. I asked you to just cancel may order since January 6. Sabi ninyo Hindi na pwede I cancel because it was already on its way? Saan na? January 12 na? Cancel this order now ang refund the money Dapat LNG I cancel Nyo yan dahil sobra pa Ito sa delay. Ngaun wala ng nag rereply sa mga emails ko. Please cancel this order its been more than a month delayed. Order *******
Hi Merly, we're sorry to hear that one of the items on the order you mentioned was not delivered successfully. As this is the case, we have processed refund for this item. We assure you that this concern has been noted and will be investigated to prevent this from happening again in the future. Thank you for your patience and understanding.
The worst company have no care for customers want money but not want to help when faulty product I had TV opened box not working phoned within 30min told I have to pay to return it and hav to wait 2weeks bad service they don't care on phone for 3 hours keep away from this company
Hi David, we're sorry to hear about what happened on your recent order. Please provide us your order number so we can look into this. Thank you!
Cancel Order Super Late Delivery! Cancel order number *******. It was supposed to be a christmas gift for our son. Christmas is over and until now we haven't received the unit. We already bought unit direct from the store. Somebody from lazada called by husband confirming that the unit will be delivered jan 4 but nothing was delivered. Thank you.
Hi Michelle, we perfectly understand your reason for cancellation and rest assured that this has been noted. Thank you.
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ivy, we're sorry to hear that the item you received is damaged. We assure you that a prompt resolution will be provided as long as you follow our Returns process. We also appreciate your feedback and suggestion about our Returns policy; we assure you that this will be forwarded to our respective team to have it reviewed and possibly considered in the future. Thank you!