On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
We monitor reviews for authenticity
Lazada texted me that they will deliver my orders today so instead of going out, I've waited for the items to arrive, and no one came. They are actually wasting my time and please Lazada, you should inform us if you can't deliver the items. Bull$#*!!
Alam ko hindi kasalanan ng lazada yung delivery pero ang tagal ko nang bumibili sa lazada ngayun naexperience ko pa to... bumili ako ng usb nagpaexpress delivery ako nung 5/3/2018 hindi siya dumating wla akong text na natanggap o tawag, Nagpakonsulta ako sa live agent 2x sabi nila papainformed daw nila ung ninja van kc nawag ko nang bayaran ung express delivery fee... sabi niya dadating daw ng umaga... so eto na. Hapon na sya dumating ung delivery guy mag 4:00 pm na un hindi ako lumabas ng bahay kc kailangan ko na talaga dapat kanina pang umaga nung 5/4/2018 tinanong ko yung delivery guy kung babayaran ko pa ung express delivery fee sabi ko wag ko na daw pong bayaran yung express delivery fee kc late na daw tsaka kahapon ko pa inorder yun... sabi niya hindi niya daw ibibigay yun kung d ko babayaran yung express delivery fee hindi ko masisi ung delivery guy baka hindi siya nainformed... binalik ko na lang yung order... sa tagal ko ng bumibili so far ito ung worst... sana na lang hindi to maexperience ng iba.
Order #**************
Hi Carl M., we do understand your concern as a customer and we're sorry for the inconvenience that caused you regarding your order. In line with this, we will just inform our Logistic Team when it comes delivering orders. Though, you didn't receive your item upon delivery, possible that your order will be subject as cancelled. You may wish to reorder again for your desired item in the near future. Rest assured that we will be working diligently on this matter to give you a better service. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Thank you.
Hi Lazada, been trying to reach out through you on your Twitter page pero it seems that your team is avoiding replying to my message kasi they have been replying to tweets na were sent as early as 2seconds tas my tweet na 2hrs na wala pa ring reply. Disappointing. You werent like this naman before. Unprofessional and inefficient ng customer service. Anyway, labor day pa naman today. Hope you fix your system.
Hi, Ailee. We do apologize for the inconvenience. For us to better assist you, may we know your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered a few items from Lazada and the specified the delivery date to be from April 19-23,2018. April 28 and still nothing! No news, no updates, and they promised to update within the day, and to no surprise... no update! Good thing I don't pay my orders beforehand.
Hi Lou F., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Never buy from Lazada folks. I am telling, they're the worst ever. They take your money, promised a delivery date, but no item. The refund process is taking a looong time. They suck. Don't go through the same I experienced with them. I'm telling you, they're the worst.
Hi Zo L, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Be careful ordering online from Lazada. My advice is to personally receive item when delivered. I ordered a two-pack solar garden lights, which means two (2) pieces per box order. They delivered boxes containing only one(1) item per box. They advised me to return all items for a refund. After more than 3 months of talking to different customer reps, I haven't gotten my refund to date in the amount of a little above php 8k. Please be aware.
Hi Renato M, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Don't use this website because sellers are mostly fraudulent and the worst part it's very hard to almost impossible to get a refund from LAZADA. Lazada is inefficient, overpriced and full of scammer sellers here. WORST SERVICE EVER!
Hi SKY G., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I've been trying to find out why LBC said our address was outside their service area when in fact they have delivered to us on several occasions. As most know LBC is the worse service one can use outside Manila but unfortunately that's who Lazada uses... Anyway, 4 times I tried to get Lazada involved in finding out where my package is. 4 times they emailed me with some lame answer - the last one said the package was delivered. These guys will never be another Amazon.
Hi Dave H., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This is the second time I am trying to buy a TV from LAZADA. The first TV order was cancelled (order # **************) and I have not received a refund as yet. When I tried again to buy another TV the purchase (order # **************) was again cancelled but my credit card was charged again. I am now due 2 refunds for TV's. Also a set of pots from order # ************** was also cancelled but not refunded. What kind of company is this that charges for items they do not have and does not refund my money?
Hi Andy s., we understand your disappointments and we appreciate that you reached out to us. Please be advised that we will coordinate this concern to our team. Rest assured that we will give you a feedback once we have an update from them. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This is my second review. How could a service get even more disappointing after giving it a second chance, well my fault. Their chat service is really useless, they say the same thing over and over which they never do anyway. Chatted with them about my order that never arrived and agents don't have any idea what happened to my order considering it was the fourth time I asked them to check my order. The only solution I got was "escalate to the right department", yes, that's all I got after chatting with them many times and after I waited for my order for more than a month. My first order ************** took almost a month of follow up until I got so tired of waiting I just had to cancel it. Gave them another chance, maybe the next would be better. So I ordered **************. Well, it's the same. It took over a month of follow up and every time agents don't seem to have any idea what happened to my order. I still had the patience to wait. Then I asked them if my refund for my first order has already been processed, well the agent seemed to sympathize and said that it's the same like my second order, it hasn't moved anywhere, nothing happened. But wait there's more, I received an e-mail from them stating that my refund for my second order has been processed. What? I was expecting a refund for my first order. I haven't even cancelled my second order. And so I had to check my order status online and they did cancel it with the reason "item lost". Okay, that's the last straw, I used to enjoy Lazada's service but it's time to look for a better online shopping experience. I hope your company would be efficient enough to refund my first order which I placed March this year. My gosh, anong petsa na?
Hi Federico E., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Ayaw kong sayangin pera ko. Nag order ako tv na sira. Ngayon ayaw na pa return. Ilang months kalipas dahil kayo nag mabagal kayo 1 week palang sa kamay nang papa ko ang tv sira na. Kaso late na sinabi saakin papa mga 3week na kasi sya nalang paayos kasi sa takot nya saakin. Ngaun wala pang 1 month nag msg ako sa lazada sabi saakin antay kao nang 2 days ilang day ako nag antay. Tapos pwde na daw saunli ngaun sinauli sister ko sabi LBC kailangan return slip. Pero hindi ko alam saan isauli. Ngaun kausap ko ulit ang lazada na si Jayana. Tinuruan ako ganito gawin ganyan gawin. Ngaun ang sister ko ang pina tx ko. Nag reply sa kanya hindi na daw pwde i return. Ngaun tumwag ako. Hindi daw pwde na return. Dahil 14 days lang daw. Ang sabi saakin aaron pwde 1 month return ang itim. Natagalan dahil din sa inyo. Aabot ilang months dahil sa inyo. Hindi na ako mag order ulit. At relative at frens ko kong ganyan pala kayo..
Hi cherryl M., we're very sorry to hear that. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Good day!
Last March 19,2018, umorder ako ng HOT sell ACE LED TV and URATEX foam, but they delivered wrong item, binigay nila is adapter tapos my letter ung seller sa loob na packages na out of stock daw ung pinupurchased ko, e di sana hindi na lang nila dineliver at kinancel na lang tpos hanggang ngaun wla prin ung refund ko. Nireturned ko nung march 31,2018 at naka ilang agent na ang nkakausap ko wlang ibang sinabe kundi wait ng 1 to 2 business days, nauumay na ako mghintay hnggang ngaun wla parin, tpos ung isang packages na uratex foam hnggang ngaun undelivered pa, sabe pa nung agent na sa courier tpos sabe ng isa pa na seller pa daw, npakasinungaling tlaga, my nagsabe pa saken out for delivery pero wla nman dindedeliver. Puro pangako lang ang cs agent nila..
Hi Rosemie, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered a Barbie Fairy worth ph1700 and they delivered a Barbie Fashion Doll worth 1000pesos. WRONG ITEM! I cant get the excess 700pesos that I paid. I cannot return the item because it was a gift and have it delivered. The recipient doesnt know that it was a wrong item so she opened the box and threw it away after.
I ordered a BARBIE SWIM VEST. In the status it says, delivered, but IT WAS NOT DELIVERED. I DID NOT GOT ANY SWIM Vest!
BARBIE OFFICIAL STORE in LAZADA SUCKS!
We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Ten days! They needed 10 days to tell me that they cannot send it. During all this time the status of my order was "processing". And they kept assuring me that everything is OK, they even gave me a tracking number... and now they tell me it is cancelled?
The worst seller ever... to be avoided
Hi Cezar, We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
I ordered a perfume jlo glow, but received incorrect item, something different name DIOR perfume. Seller should double check the item first before delivery.
Hi Almalyn, We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Lazada informed me after my follow up that the helmet that I ordered from it ( per ORDER NUMBER ******* dated Feb. 20,2018) was not delivered after a month of waiting, because of the following reasons, ALL OF THEM UNTRUE:
". Our couriers tried to contact you because your address cannot be located but were not able to reach you."
". You and/or any authorized representative were not available to receive the order."
". Consignee was unknown at the delivery address."
". Your payment was not ready upon delivery."
". You were not able to pick-up your order at the SM Collection Point for five (5) days."
". Your delivery was cancelled at your request,"
I informed Lazada that previous to this, I was able to received the orders from them so it is either it is lying to me or its couriers.
Hi Raul, we do apologize for the inconvenience that your ordered item was canceled due to failed delivery. You may re-order the item on our website and this incident was already noted to avoid this inconvenience to happen again. Again, we really do apologize for the inconvenience. - Zack
I purchased a Sony MDR XB450AP 102dB Extra Bass Smartphone Headset Black, which is 55% off so it only cost P299. I was excited and felt so lucky that I was able to take advantage of the promo, but when I received the item, I felt betrayed because they sent me a sony china made imitation headset that can be purchased in farmers market for P150. I will never purchased online again.
Hello, Nelson. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Ive been cancelling my order fulfilled by lazada after it missed 5 days from promised delivery date and did NOTHING. I raised the concern several times and just asked ko to "accept the item" when I no longer need it. I abought another gift because ordering through lazada was a big FAILURE.
Hello, Jesseca. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
I return my item in LBC on March 4 but until now I didn't have the replacement of the item or refund. I alwAys follow up my concern in live agent but nothing happen. I hope there is one person who can help me to get my money back.
Hello, Judy. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
I ordered an item which was due on the 26th. Spoke to live chat and they told me wait 24 hours to 48 hours and then disconnected me. Terrible service. I was thinking of using Lazada to supply all my IT needs but now I will NEVER use this site again.
Hello, Peter. We do apologize for the inconvenience. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marinelle R., we do apologize for the inconvenience. For us to better assist you, may we know your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!