LazadaReviews 1,610

If you want to buy/purchase an item from Lazada, don't use Lazada E-wallet. As they will use it to scam you. NOT AGAIN WILL I USE THIS METHOD OF PAYMENT!

Use PayPal, as you can dispute the case through their system.

I have use the Lazada E-wallet one time and they have delivered my ordered it a sorry state. I have ordered an LCD for my Sony but they shipped it with a plastic packaging only. I asked for the refund and returned it immediately. I have been asking about my refund from them for almost one month and the only thing they will tell me is that they will follow-up the case and it will take 2-3 business days to be updated.

UP UNTIL NOW, THEY HAVE NOT PROCESSED MY REFUND..

Not trustable seller.

Received my item 5. 6. 2018. But the free gift is not sent. Live chat with LAZADA at the same day. But they could not provide seller's information. :) FUNNY! LAZADA asked me wait...
6. 6. 2018 the second day. Live CHat with LAZADA, but answer is the same... WAIT.
7. 6. 2018 - 8. 6. 2018 LAZADA Live Chat... wait
9. 6. 2018 The joke is started. Live Chat again with LAZADA, this time they gave me information that becos this is HOT SELLING ITEMS (funny). The FREE gift is first come first serve.
When i placed order to SELLER. SELLER 's promotion stated clearly that FREE "magic mouse 2 - space grey worth of RM469.00 " not stated first come first served. I asked LAZADA refer to the SELLER'S PROMOTION on the day itself. But regret that, LAZADA informed that this is their policy "first come first serve". I am felt very frustrated and angry about this. I will chat again with LAZADA about this issued And update to you all. Thanks+

This is for: www.lazada.com.ph
I made an order April 28 via credit card straight payment.
After they cannot deliver ontime which is May 8, I asked to cancel the order.
Made followup every other day, for total 8 times via chat, two Supervisor call
Until this day 6/8/2018 hindi parin na cancel order ko
Paid narin credit card bills ko dahil ayoko makaroon ng charges
Sabi ng credit card company mag file ng dispute
Grabe LAZADA disappointed ako

I've waited a week for my order, contacted customer care and said the time frame extended to June 10. The time frame was May 28 - June 4. After waiting a week instead of my item, I just got a fking news of extended time frame. They may be giving my order a low priority cus they're too lazy to deliver a medium sized item. I am in Pampanga, Just $#*!ing near manila and they cant even deliver my cpu that just take 2-3 hours to go from there to here. I regret ordering, i was trying to cancel but it said I have to seal the deal. Seal a poor deal. This might be a lesson that you should do efforts on shopping. Do efforts people!

And also I was waiting for a refund on my prev item and it took 3 days after my item. Was successfully delivered to lazada.

************** Yan order no. Ko mga kng ina

Bought an item. Good shipping and delivery time and I thought it was a good price. Wrong one was delivered. Called them while driver was here and was told "Our policy is that if you open it you must pay" But I could pay for shipping back and they would put funds in my "wallet" which I don't have or want.
I told them my policy "Wrong item, I don't pay".
He went away without any funds.

Well until i still have not received my package. Contacted Lazada 3x, they are telling me that the package is with the seller and it was not shipped out while the seller is telling me that Lazada already picked up the items. Who is telling the truth. Purchased Item May 12, its already May 30. Lazada your are asking for the order number, well here it is! **************!

I don't know about you all but LEX here in Cagayan de Oro City sucks. I was quite frusrated at first because I have Lazada arrange a Priority delivery for me since I have a business meeting 2 days before the last date of my Expected delivery period. The thing is, they didn't even Prioritized it.

I know I have an incomplete address but the problem is my phone number's indicated in my parcel. It wouldn't be a trouble to contact me first and have my order delivered to my address on time. They should have contacted me first rather than prioritizing those packages with complete addresses.

A day before the last date of my delivery, I received a text message from LAZADa saying that I'll be receiving my item on that day, I waited the whole day for my package to arrive and not even a sms from the delivery guy I have received.

By 6pm, I found out that Lazada has my delivery status CHANGED TO DELIVERED without me receiving anything. I paid the item in advanced via my Debit Card. It would have been less frustrating for me if the payment transaction was Cash on Delivery. Then there, I complained my concern to them online and they told me to have an update within 24-48 hours!

Very incompetent, they shoud have known that I needed that package badly and they should have asked an authorization letter or an id to the receiver beforehand before handing out my item. They suck as hell!

I placed my orders on May 9. Three days later (May 12), they sent me an email to inform me that the courier (XDE Logistics) has already picked up the packages and are ready for shipment (they even gave me the tracking numbers from XDE).

May 14, they sent another email telling me to prepare cash (mode of payment is COD) as one of the packages is for delivery within 24 hours.

I waited the whole day, no package arrived. I contacted Lazada's customer service. What they did was to track my package (I told them I know my package is still with the courier) and they told me what I already know. They said the time period of delivery is until May 20.

But hey, you sent an email telling me to wait within 24 hours! Lazada considered the issue resolved. Imagine that?

Today is May 16. Both package are still sitting at XDE warehouse (I constantly check/track the status at XDE's website). I can't leave the house because the package might come anytime.

Are they waiting to deliver it until the 20th? I've read a lot of negative reviews from people who have the same experience. Some of them has been told to wait and are still awaiting for their packages for a month!

Should I wait that long and tolerate their poor service? Or should I just file a complaint at DTI? Haha

After my previous experiences, there was one more item to be delivered. With hopes very low I decided to contact Lazada as the final date of arrival is expiring today. I contact the customer service and someone started to answer my request and then it all went quiet. I have now tried 3 times to contact Lazada through their customer care service, NO RESPONSE, and that from their CUSTOMER CARE department! Now you know, if the customer care department is this helpful, then it is understandable why there is no service. In other words, you cannot complain about Lazada's service, because there is no service.

I could say, that you can follow up with me quite fast enough, and that is cool. But, the big problem is, the problem and the solution that you gave me is never work. U said to check my email after 48 hours for my refund. I waited 20 times longer that that hours, but still i haven't receive any refund. Yes its small, that is almost nothing. But how could we trust you for much bigger amount if you cant even handle a small amount? I gave up with lazada already, i wont do anymore complain to the live chat, i wont be waiting for the "email" that u said already processed (yeah right) anymore, or the voucher that you told me to check my email again and again and again. I know how to check my own email. Please don't call me again. I'm sick of your bull$#*!. You guys only know how to take money, but doesn't know how to return it.

Nagparefund ako nung march gawa ng spring festival at di daw mabigay ng seller yung item ko. Nakatanggap lang ako ng note at OTG adapter. Nagparefund ako at hanggang ngayon wala pa din. Puro 1-2 bussiness days lagi sinasabi. Walang pakialam sa mga customer sabi iuupdate daw nila pero walang email or txt kung ano na nangyari sa refund. Ikaw pa talaga ang magtatanong kung ano na ang update. Tapos everytime na magtatanong ako sa refund lagi nalang akong nagpapaliwanag. 2 months na akong nagpapaliwanag sa kanila. Nakakainis na puro salita walang gawa.