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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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I ordered an item from them using my credit card and waited for 2 weeks and only to receive an email that it can't be fulfilled because there is a processing error on their end. Obviously order should be cancelled automatically but I waited another 2 weeks and it still under SHIPPED in status. I have called their customer service hotline about 10x and escalated it for about 5x and what they just keep saying on me is they need to coordinate the order to other department to process the cancellation/refund. It doesn't make sense to me that they took very long to cancel an order that has gone error on their end? This is not my fault, I didn't return the item, I came through a correct processing of ordering yet I experienced this inconvenience that I'll not forget for a lifetime. I just want my money back but they failed to address it in an efficient manner. Very poor customer service. Call Reference #: *******
They Gave me a damaged Airpods, with full of scratches on the charging case and they said it was BRAND NEW. And the tracking number LBC provided said it was
Forwarded to LAZADA WAREHOUSE. On March 19th, Still up to now no news about my refund. Lost 8000PHP on this $#*! site. And one of the Live chat agent Named "Annabelle" after inquiring about my Return status and providing Return number, she immediately disconnected the chat after saying We will return to you after 24 to 48 hours WHAT A FULL OF $#*!. DON'T BUY EXPENSIVE ITEMS FROM THIS SITE
AND AFTER WAITING ALMOST 1 WEEK THEY CANCELLED MY $#*!ING RETURN AVOID THIS SITE AT ALL COST
Hi Myla E., we're very sorry to hear that. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Thank you!
I've been waiting for 2 weeks since I returned an item I ordered from lazada. But until now I didn't recieve any refund or replacement. Please help me. And process it quickly. Thankyou
Hi Al-mahathir C., we're very sorry to hear that. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Good day!
Well after almost 5 months of waiting they decided to cancel my order and gave me a refund I am happy that they have resolved it but I hope they could reduce the time we have to wait that's all thank you lazada support team marlon.
We would like to thank you for providing us feedback. This way, we can do improvements especially in this area of your concern. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience for our valued customers like you. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Thank you.
Please check order#396522655 still on shipping I kept on following up pero puro re-escalation lng. I have been a fan of lazada but this is really bad service parang na scam lng ako dito
I have chatted with one of their agents named Mae - E. She was very rude, all she knows is reply with canned messages. She is so rude that she ended the chat while I was still complaining. They canceled one of the items from my order. The reason why I order all of them is to prevent paying shipping fees. Mae - E told me to reorder, and pay for the shipping. What the. The worst and rudest customer service ever.
Hi Krylle S., we are sorry to hear that. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Good day!
I've been messaging them and calling them thru phone to follow-up on my refund but still no action from them. They always say na naforward na nila sa Higher management pero until now wala parin. Anong klase kayo?! Mabilis lang sila mag collect ng bayad sakanila pero once na magrerefund ka pahihirapan kapa nila. Here is my order number ******* para makita nyo gaano na katagal yang case na yan! Mga manloloko!
Hi Evelyn F., we're very sorry for this kind of inconvenience that may cause you and thank you for information for your order number that you gave. For this one, let me forward this matter na rin po sa aming relavant department to make a report and for us to know the latest status of your refund. In line with this, we will give you a feedback as soon as possible once we already have concrete details. I cannot commit or guarantee the specific date but I'll assure that this will be resolved until you received your remaining refund. Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Salamat po!
I ordered this Avision 40" Full HD LED TV last August 2017, worth Php 23,000.00 buy 1 take 1. When I opened the package, the other item is damaged (Basag yung screen) I called them and reported the damage item, sabi nila kukunin nila after 7 days. But it took them 10 days to pick up the items. I decided na irefund nalang kasi mukhang hindi naman nila papalitan ng bago, they sent the refund thru LBC after 2 weeks of waiting. Pag-punta ko sa LBC, I found out na half lang ng total amount ang binigay ng lazada. Hindi ko tinanggap yung pinadala nila kasi nakalagay sa resibo na whole amount yung makukuha ko pero pagdating ko sa LBC half lang yung sinend nila. TInawagan ko ulit sila nagcomplain kung bakit ganun yung pinadala, they said "a lot of times" na nagsasabing "Please expect for an email that may contain an update regarding this matter within 2-4 business days" pero hanggang ngayon wala parin akong narereceive na refund. Tapos sasabihin nila ireresolve daw nila tong issue na to para di na maulit pa? HELLO LAZADA, pupusta ako na marami pa magrereklamo sa inyo dahil Worst Online Seller kayo. Ibalik nyo yung refund ko! Hindi pinupulot yung perang pinambayad ko sainyo! BAKA ABUTIN NYO PA ANNIVERSARY NYO SA AUGUST!
In the picture it is very beautiful but when they delivered it. Its totally bull$#*!! I bought a dress in the picture shown a beautiful one. When they delivered it it is very different from the one in the picture. FAKE!
Hi Ley c., we're sorry for that matter.If you received a not working or if you have any concern about the item. You may return the item to us for us to process your refund/replacement. You may follow these steps on how to return your order: If you have Lazada Account, you may:
1. Log in to your account
2. Go to My Orders, look for the item and click return
3. Fill out the return form
4. Print return form OR write the Return number
5. Pack the item with the complete package, together with the sales invoice, inclusive accessories and attach the return label or write the Return number
6. Send to Lazada Warehouse (via LBC/2go express for free)
Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. You actually don't need to place any address on the item, just write the order number or return number on the pouch. Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH.You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Thank you so much.
They send me wrong items. I ordered phone case was waiting for a month and receive a $#*!ing spinner which I cannot return
Hi Victoria K., we're sorry for that matter. If you received a not working or if you have any concern about the item. Please be advised that you may return the item to us since we have a 7 or 14 days return period for us to process your refund/replacement and we will conduct an investigation between to our seller/merchant. Just follow the step by step procedure on how to return your item:
1. Log in to your account (email add used to place the order)
2. Go to "My Orders" and click "Return"
3. Fill out the return form;
4. Write the return number or order number on the piece of paper at the package
5. Pack the item (make sure to include the freebies if there is any)
6. Send to any LBC Branch near you.
Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+ Thank you!
LAZADA HAVE ONCE AGAIN REQUESTED THE ORDER NUMBER. ITS HAS BEEN PROVIDED TO THEM ON SO MANY OCCASIONS BUT THAT DOESN'T HELP RESOLVE ANYTHING. LETS SEE WHAT HAPPENS NOW? I AM TAKING BETS. I WILL WAGER THAT THE SAME UNRESOLVED ISSUES WILL REMAIN
Hi Keith L., we do understand your concern as a customer. Could you provide to us the order number of your item for us to check it in our system? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For further assistance, you may contact us also through this link: http://bit.ly/2n4CvHL. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Thank you!
I have learnt that it's almost impossible to reliably shop online with Lazada. If you are happy to receive around 40% on items ordered and never on time use Lazada. Be prepared to wait considerably longer than their nominated times. NEVER EVER PAY UPFRONT. I could go on and on about the pointless platitudes offered by Lazada Customer (Dis) Service Officers. It's a satire.
I ordered 2 duck goose down filler quilted Quilts king worth 2,689 each. On the description the original price was 10k and it was 75% off daw. Grabe yung dumating sobrang not worth the price plus its not king size. Soo disappointed! Its not even worth a thousand. Nanloloko sila just to entice people. It was returned on the same day jan 26 and until now I am asking for the full refund, wala parin feedback. Almost a month na. Been calling lazada customer service several times, putting me on hold and giving excuses na gagawan daw nila ng report. Pero wala parin.
Hi Rachelle R., we are sorry for what have happened. Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
YES I HAVE. WHY DOES LAZADA PHILIPPINES ALLOWED BY DTI TO SELL PRODUCTS THAT ONLY WARRANTY FOR 7 DAYS. THAT IS VERY UNFAIR
Hi Boris C., we would like to thank you for providing us feedback. We do have 7 or 14 days warranty for specific items. No worries because there is a designated warranty for each item and you may also bring it to our service center partners. We kindly suggest that you check the warranty status of the item and redeem it by contacting the manufacturer directly. You may read more about warranty information on our Warranty FAQ page. Rest assured as well that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Thank you!
My return takes almost a month. I ordered a mohican subwoofer and returned it because it's defective. Now, it's almost a month and the item I returned is still at lbcsf at gusa, cagayan de oro and still is not in transit.
Hi Kim Z., we sincerely apologize for this inconvenience. If you choose to refund you item, we will send you an email regarding your refund details. And if you choose to have your item replaced, check your new confirmation email to get your expected delivery date. Rest assured as well that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Disappointed on your customer service! You don't know how to even please your customers with just simple refund it took a month to claim it. The worst thing is they offer solutions which is not really a solution. All in all, very disgusting customer service they offered.
Hi Joel H., thank you for taking the time to provide us your feedback. This way, we can do improvements especially in this area of your concern. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Good day!
Hello po, I bought a christmas lights (string lights) on January 10,2018 and they delivered an outdoor laser light (wrong item). I returned the item and requested for a replacement item but since i had researched lazada and read reviews that never to buy from lazada sellers who have 80% below rate, I contacted lazada thru live chat and told them i want a refund (money) instead. They told me that I can request for a Store Credit Voucher refund and they will process it but until now (February 4,2018) I still havent received an email regarding my SCVoucher. I have chatted numerous representatives and still same replies (We will update you in 24-48 hours and coordinate with the return and refunds team) and still none. I asked for the email ad of the return and refunds team but they cant give it daw. Im frustrated na po.
Hi Karlo B., we totally understand how you feel about what happened. May we know if you already received an email regarding your refund via Store Credit? If not, may have the order number for us to assist you. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
I bought this antiparasitic product called detoxic its really great, i loved it, the health benefits are awesome, delivery time 4 days.
https://detoxic.store21.net
Only the best for you Awais S.! Thank you for patronizing Lazada. Regards!
Bought a laptop charger and it wasnt even the right brand, doesn't charge my laptop and the drivers refused to take back the item. $#*! lazada, will never use them again.
Hi kurt a., we are sorry for what have happened. Please be informed that we do have return policy. Your product's Return Policy can be found on the right side of the product page on the website or right after the merchant's name on the Lazada app. For more details about returns, you may visit this link http://bit.ly/2GU4eDc. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Good day!
I order few items from lazada. I paid everything online for shipping, standard shipping fee is 119, it went okay for the first few orders, the rest is just pain the A's... I have to contact them each time for my orders, They keep telling you that this will never happen again, and again and again. Im just wating for few more orders now which are already lete. I will never buy anything from this store ever again. Even if its free..
Hi jon c., we sincerely apologize for this inconvenience. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
You need to take the risk of ordering online. I ordered keyboard worth 3k php and it was fine no issues and defects.If u got the wront item, the staff of lazada can be mistaken sometimes. There is a return policy though.
Hi clint T., thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. If ever you'll be needing assistance in the future, don't hesitate to reach us again or contact us through this link http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Thank you!
I bought a leather bag and when i got it, it doesnt look like what was posted online so i returned it the next day and the few days later i received an email on 12/26 that they lazada received my return and feedback will be given within 5 days so i waited but there was no feedback for almost 3 weeks i contacted lazada via chat once a week and was given the same chat script assuring me they will coordinate with their warehouse and i should get a feedback within 48 hours but i never got one and on my last chat, someone called me and i was informed those agents i chatted with didn't coordinate with their warehouse so she said she will do it and knowing i was lied multiple times i doubt im gonna get updates i waited 17 days including this day and i haven't received my credit yet
Hi puting t., we totally understand how you feel about what happened. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Good day!
Ordered bluetooth speaker last oct until now no item delivered escalated mulitple times by CS still the same.
Hi Mc M., we are sorry for what have happened. May we know if you already received your order? If not, you may re order it again to our website www.lazada.com.ph. Rest assured as well that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim D., we do totally understand how you feel about what happened and we're very sorry for the inconvenience that caused you. Let me coordinate this matter with our relevant department to know the latest status of your item and we will get back to you as soon as possible once we already have concrete details. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience for our valued customers like you. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Thank you.