Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with positive feedback highlighting the convenience and affordability of its lawn care services, as well as the quality of work performed by contractors. Many users appreciate the platform's ease of use and flexibility, particularly for those with unpredictable schedules. However, significant concerns arise regarding service reliability, with numerous reports of contractors failing to show up and difficulties in obtaining refunds or support. Overall, while the service has potential, issues with dependability and communication need to be addressed to enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would definitely recommend this service: it was quick and painless, and the fella did a great job!
The last guy who did my yard went beyond the minimum to meet the requirements.If he thought a weed needed pulling instead of just edging he pulled it.He earned a tip before he was halfway done. Great attitude.
Thank you for the positive review! It really helps us grow and add more contractors and provide service to more areas.
I was very happy with the services I received from the contractor who bid on our job. He was on time and very professional. He did a great job and I will definitely use the site again.
Thank you for the positive review! It really helps us grow and add more contractors and provide service to more areas.
When my husband is out of town I use LawnMowingOnline and the contractors always provide excellent and timely service! Prices ate amazing too!
Glad to hear you are happy with the service. Positive reviews like this really help us grow so we can provide service to more areas.
Second time I've had to cancel with this service. The $19.00 price is a lie because in reality it ends up being about $15.00 more if you include an upcharge for your yard size, grass length, and the tip ($5 in my case, which I thought was plenty generous.)
I have no problem with the price, but contractors **don't have to select your job, and you can sit there with your grass growing for days and no-one shows up. You have to pay up front, so you are stuck waiting... Then you have to wait for a refund if you cancel! They have no phone number to call either. All through email.
I would not recommend this service for the simple fact that their business model is flawed. The suggestion they give you to 'incentivize' your job to be accepted is to increase the tip, and you're in the dark until they do. While waiting for someone to accept my job, I received an nice letter from our HOA letting me know I need to mow! Just go hire someone... this service isn't worth the headache! ~
We mow thousands of yards a year for $19 each so it's not a lie. Should we apologize we charge more for very large yards or extremely tall grass? I suppose when you order pizza, the small pizza is the same as the extra large, and unlimited toppings are free? $19 for a quarter acre is a very cheap price, and since it takes longer to mow 2 feet of grass or a 1 acre lot, we have to charge more for that.
Tips are up to the customer, but in some areas of the US $19 is not enough to have a property mowed. Rather than trying to determine what areas are more expensive we have allowed customers to decide. Customers can add a tip now on the order page or after the order is placed. Multiple tips can also be added then if the customer feels it is needed.
I'm not sure what the complaint is here, seems like everything Sharon is complaining about is very clearly spelled out on the website before an order is placed, so if she hated the website before ordering why order? NO, we don't have a phone number, because paying a call center to answer phones 80 hours a week costs thousands of dollars a week. We would need to raise prices significantly to pay for that, and only 1 out of every 1,000 orders request a phone call, so why should we charge everyone for a phone number to make 1 out of 1,000 customers happy? It would be great if we could make every customer happy, but it does not make sense to spend thousands a week to only earn a few dollars profit from that 1 customer's order. If that 1 customer needs phone calls there's plenty of local companies that charge double or triple what we do that will happily answer the phone and mow their lawn. Who knows, maybe someday we will add a phone call for $20 extra for those 1 out of 1000 customers that really must talk to someone on the phone.
I'm not saying the business model is perfect, but as you can see from the hundreds of positive reviews on our website it's almost perfect.
After using a local landscape service with mixed results at a high cost, I tried LawnMowingOnline.com and had a very good result. The site was easy to use, the contractor did a good job, at about 65% of the cost of the local landscaper/lawn maintenance company. Recommended!
Oh man I really read every review on here before giving it a go because I was worried our relatively rural home would not be in a service area or that I would end up in a lengthy battle trying to get a refund if I did not get accepted. All those fears were promptly put to death as I am now, only 16 or so hours after placing my order, admiring my beautifully manicured and professionally kept lawn!
It is said "If its too good to be true, it probably is" but that phrase is definitely challenged and blown to smithereens by this company's outstanding service! I placed an order late last night, within 50 minutes I received an email saying my job had been accepted! I rejoiced but knew the proof would be in the pudding. What if it was some lazy kid or someone who decided to get drunk all night and not show or come and complain and I would ultimately be left with no work done and less money in the bank now with a chore of recovering my investment.
Boy was I wrong about that! The contractor arrived promptly a little before 10 a.m. the very next morning and all work was completely efficient and so neat and professional! Where have you been all my life lawnmowingonline? Well better late than never and I will be a lifelong fan and telling everyone about you.
Yours truly, Glinda Bustamante
I have used this service 3 times and all 3 times Walt has done the Job. He is FANTASTIC! I can book online and Walt is extremely reliable. He even showed up in the rain today. The Lawn looks awesome and Walt is always efficient with the work. Friendly, Hard Working, Professional, and Courteous. Im going to recommend this service to all my friends. Great Service and a Great Price!
I wanted to help out my daughter and son-in-law who just moved to the area and have not yet bought a lawn mower. I was worried about giving out a credit card number over the phone so I was hoping to find someone who took PayPal. I came across your website and thought the process was terrific! I would definitely use your service again and highly recommend it. Thanks!
My grass was so long I need service right away. I contacted Lawn Mowing Online and someone came the same day and cut my grass. Using this site was simple, quick, and I got great results.
Thank you for your positive review.
Ok so I have been using their service for over a year now with no real issues. Guys are always prompt and I've never had an issue with my card. Not sure why others have had issues. I had one problem where I placed an order and it wasn't accepted for over a week. When I inquired about it, I had entered my zip code incorrectly so contractors couldn't see it. The refunded right away and I re-entered right away and someone came right out. Grass still continues to look good everytime. They even do the little extra things that I ask for in comments.
Thank you for your positive review.
After the mowing the grass looked uneven. The concrete surfaces were not cleaned. Sometimes the mower didn't show up without sending a message.
Sorry to hear you had a poor experience with LawnMowingOnline. Did you let the contractors know they were doing a poor job each of the 7 orders you placed? I looked back at some of your more recent orders and I do not see any messages left, if you do not let them know there is a problem they can not correct it.
I have always been greatly pleased with all the work done. They have always gone beyond my expectations.
Thank you for your positive review.
Grass well trimmed. I love the follow up of your website. Very caring and customer-oriented.
Thank you for your positive review.
I used this service on and off for a couple of years and was usually very pleased with the price and quality of service. However, I will never use them again because I ordered lawn service two weeks ago and included a generous tip. I waited 3 days and the job was still not accepted by a contractor. So, I added more money to the already generous tip. A few days later, the job was still not accepted and I received an email to add yet another tip to encourage a contractor to accept the job. Also, while having to wait several days for a contractor to accept the job, my yard was becoming an eyesore and the grass was getting high so it was going to cost even more money. I also felt the tips that I had already added were more than generous and I didn't want to end up having to pay for a very expensive lawn service by having to keep adding tips! I cancelled my order and have still not received my refund.
Customer placed an order and it was not taken. After a day she added a $3 tip. Contractors in the area still did not think the $3 tip was enough so the order was still not taken. She then filed a cancellation and refund request that takes 5 to 7 days. Rather than wait for the refund the customer filed a complaint with Paypal. Paypal concluded the investigation and released the payment back to LawnMowingOnline.com. Customer filed a new cancellation request and is waiting the 5 to 7 days for the refund.
LawnMowingOnline has no way to force people to mow the property. This is why the tipping feature was added, at the request of customers, because they liked the convenience of ordering online and the prices but if a contractor didn't take the order what could they do? There was no way to encourage someone to mow. So the tipping feature was added so customers could add tips to encourage someone to take the order and mow. And it's been incredibly popular, thousands of dollars in just tips have been added to orders. One customer added a small tip every few hours until the order was accepted. A bit extreme but the lawn was mowed. They are independent service providers, LawnMowingOnline.com can not force them to mow, the website only makes the orders available to them and they decide what orders they want to accept, and usually it's money motivated, they decide completely based upon how much the order pays, but they also know they are competing with other contractors so it does not take much to have an order taken. Every time a tip is added the order is sent back out to the contractors with the new amount. They are NOT told a tip was added, only the new total, because if it said a tip was added then some contractors might wait until tips were added to orders before accepting. Instead all they see is the total payment amount and the order details. Multiple tips can be added if one tip is not enough.
She has ordered at least a dozen times and has added tips in the past since the price on our website is not enough for the contractors in her area, not sure why this time she decided not to compensate the contractors enough to have the lawn mowed.
I meant to press the Very Satisfied star. It's been great having the ease of using Lawn Mowing Online. Thank you for continued great service.
Thank you for your positive review.
Lawnmowingonline has been such a blessing! My son left for school a couple of months ago, and I didn't know very many people I could call to take care of my lawn. I didn't trust giving anyone from craigslist my home address. A neighbor mentioned this service and it has been a godsend! Trustworthy people, always take pictures of a job completed, and unbeatable prices! Thank you lmo!
Thank you for your positive review.
Terrible Company! You pay for service and the workers never show up to honor their job. I am still fighting with the company to get my money back. If you want a great lawn service in Pflugerville let me know. I found a much better one that is very reliable unlike this company.
Answer: Wow, guess I'm not needed, didn't know we had so many fans on here. Of course there's a few customers that have been ban from the website that are complaining but they're just mad we don't provide them service anymore because they're horrible people ;)
Answer: 3 days
Answer: All contractors are paid unless the customer says the contractor did not do the work and requests a refund. Contractors work for the customer not LawnMowingOnline.com. Message the customer and ask why they cancelled and requested a refund.
Answer: There are no cancellation fees.
Answer: It depends on what the customer ordered and the tip the customer left. Some contractors only take bidding jobs which can be any amount since customers can order any service now, not just lawn mowing.
Answer: LawnMowingOnline does not keep contractors or customers money. We respond to every email. There is no phone support. If you did not receive payment, it's because the customer said you did not do the work and requested a refund.
Answer: It depends on the property. The order page can give you a detailed price.
Order $19 Lawn Mowing Services Online in Atlanta, Austin, Baltimore, Birmingham, Charlotte, Cincinnati, Cleveland, Columbia SC, Chicago, Columbus, Dallas, Denver, Houston, Los Angeles, Louisville, Memphis, Miami, Nashville, New York, Oklahoma City, Phi...


Thank you for the positive review! It really helps us grow and add more contractors and provide service to more areas.