LawDepot

I find some of the previous complaints naive, to put it mildly. It was quite clear to me that failure to cancel in a timely fashion after the free trial would result in a charge. This is a long-used, well-known and legitimate practice. I completed, downloaded and printed a rental/lease agreement as they advertised. I'm going back to look at wills I may use. I can't speak to ongoing charges after someone cancels but contacting your bank or credit card company to deny unauthorized charges is on the consumer. It will take a little paperwork but the bank won't charge you.

They use FREE advertising come-on to suck you in. When I noticed my credit card had been billed for two months straight (June) I called. They promised cancellation and a refund but never did either. They are dihonest in their advertising and hid their mandatory subscription in the "Terms and Conditions". I don't mind paying for a product or service but not for one
I don't receive. They do not notify you that you will be billed monthly and do not e-mail before taking more money from unsuspecting customers who place trust in this artfully constructed con. Once they have your credit card they will continue to debit you monthly until you cancel the card. I'm filing with my state Attorney General and the FTC. They also have a California address so I can sue them as well.

I saw that there was a credit card sign up at the end of the form and decided to check the reviews, as I am having to supply my n
Bank deets and am aware of false website. I would have been happy to submit my details with an option to cancel, which allows you a free document, had there not been so many reviews saying that it was difficult to cancel.

But you can simply copy and paste into word. So for me the service was very good. I would be happy paying if I required and more detailed document but I simply required a one off tenant agreement. Thank you for the service

It was easy to create a simple will. Not easy to save to my own computer - had to copy and paste everything into Word. I took out a free subscription and cancelled it immediately I had saved my Word document.

Lawdepot clearly make their money from free trial inertia. Most people will take at least two months to notice they are paying £29 a month, in which time Lawdepot will have earned the equivalent of a year's subscription at £4.99 a month. So don't forget to cancel within the free week.

My daughter is putting together a business plan for herself and some schoolfriends, so she used this website - it says "enter details, review the plan and print it out". What it doesn't say is that once you've entered the details, you can't see what you've entered until you sign up (with credit card details). If this is the "free, try before you buy experience", i. E. not making it clear that you need to put in credit card details, it makes me want to steer clear from paying money to them.

I tried their "Free" offer and it didn't work so I never actually used their service. Months later they are still deducting from my account. I am trying to get a refund but by all accounts you cannot cease their deductions. This is a total scam and avoid this company. If they do not refund me I will be going to the financial ombudsman and then the media to expose the trap. BUYER BEWARE. Oh and don't believe the responses to the reviews. It is a shame because the concept is good - I personally don't mind paying for their service but if is too difficult to use then I do not expect to be charged. I will submit another review to let you all know the outcome.

They are operating a 'con' once you buy something from them they start taking your money each month, they never let you know when it start and when they take monthly subscriptions and when you try to get your manoey back they won't refund your money - buyer beware,
The use their purchasing process to trap you into a subscription - there must be thousands of people and companies who atre paying their subscriptions without knowing that they signed up for a subscription.

Financially a nightmare, although the Roommate Agreement was fine. They are nice on the phone (Canadians) but can't seem to stop charging me for a subscription I did not intend to opt into. Called them within 20 minutes of accidental click, they sympathized and arranged a refund. Fine. But 4 months later I am being charged again and after calling them I contacted my bank to cancel the debit card (and get another one with a new number so they can't access it). Just BE REALLY CAREFUL and move slowly during the one-time purchase/free week-long trial opt-in and read carefully before clicking. They act like it isn't one, but their aggressive, wordy "free" thingy has scam all over it... and even at the supervisor level they don't seem to be able to fully cancel taking your money.

I was satisfied with LawDepot.com until I tried to cancel my subscription. I originally signed up for the free trial, which they make you place a credit card for, and then I let it renew because I thought I would use it for some additional documents. When I decided to cancel, I feel that LawDepot.com purposely makes it difficult to cancel by never having a live person answering the phone to handle cancellations, and for misleading cancellation information on the Live Chat. This is what I was told by George in Live Chat: You are now speaking with George of Technical Support.

George: To manage your subscription:
Sign in to your account at www.lawdepot.com.
Go to 'My Account'. Click on the tab 'Subscriptions'. From here, you can change your subscription renewal option

Your party has left this session.

There is no link labeled "My Account" on the page after you sign in. After searching around the site drop-down menus, I noticed there is my personal email address in upper right corner, and I clicked on it to discover that was the link to My Account. Also there is no link labeled "Subscriptions"; there is one labeled "Site Subscriptions" which I guessed was the right one, and it was hidden half way down another drop-down menu.
On top of this, before I had any chance to follow his directions, George ended our chat immediately, without any chance for me to ask any follow-up questions, like how to get a confirmation number for my cancellation. If I were less internet savvy, like an older person (like the ones they have photos of on the website), I would have a very difficult time navigating the website, especially to cancel my membership, which makes it appear the company purposely designs the site that way.

On top of that, they claim they have been featured on ConsumerReports.org, when I clicked the link on the LawDepot.com site, ConsumerReports.org was not one of the sources listed on their own site!, and a search of the ConsumerReports.org website only resulted in an article where CR mentioned LawDepot.com as one possible source for rental agreements, not a feature or review of the website.

I will not be recommending LawDepot.com to anyone, in fact I will dissuade anyone from using it, and especially not to any older people.

Dissappointed in their greed and lack of company moral character,
Lalli G.