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Janet was there for me in my hour of need. She solved my problem and I am so grateful to her. Law Depot is extremely fortunate to have such a wonderful employee.
I cannot effectively rate the assistance you gave by sending a notice of refund because my bank has no record of the refund. The original refund notice we received was dated 12/10/2014 and now it looks like refund was not processed until 12/14/2014. However, It is now 12/24/2014 and we have not had our account refunded. I did add one star because you responded.
I was a little apprehensive about using these types of services that want a credit card and then say you can cancel when you are done. You will not get billed I was promised as long as I cancel within the seven days. I just needed one document, I had called to make sure that that was okay with this company, greeted by a lady named Carolina who was so sweet and kind not to mention knowledgeable, she assured me just to get my one document and if I ever needed your services again to go back to depot which I will next summer. Right now I just needed it for one document. After going in and getting my document I had troubles again, only this time with my computer, call back in Carolina directed me and showed me exactly what to do. The third time, I needed to call in and cancel the account, and find my documents since my computer was having issues, This time I spoke with another friendly rep named Kathleen, or Kathy not sure of her name now, however she was just as amazing as Carolina, she found my documents, email them to me told me exactly what my problem was, maybe I should update my browser LOL. My point was these ladies were very professional, went out of their way to help me! You just don't get service like this anymore! When I have my fortune 500 company I will be sure to look at these ladies up and have them work for me! Thank you again, you both went above and beyond and I really appreciate it! David J small *******104
I can't thank you enough for helping me get through this. This Legal Contract was exactly what I needed and SO easy to fill out. The problem ran to my printer, which I finally found out that the ink showed one-half-full, when it was really empty The help I received meant the world! So-thanks so very much and have a lovely Christmas.
Very Good. I was was treated fairly and Janet made me feel comfortable in making the change in the license and getting the document to me in word
They cost me a lot of money. Refused to refund it. It's too hard to do anything online involving must cancel by or you will be charged monthly.
Thank you Cynthia fo providing such great service. I will tell my friends about your site.
Cynthia,
Your response was remarkably fast an very appropriate. I could not have been served better.
Dean
Just spoke to Janet after previously talking to another representative (forgot the name) they were both very helpful and patient/diligent and must be commended. Thank you.
K.Frank
I was a little nervous (just before putting my card detail in and checking reviews on this site) - however i read them and proceeded. Let me tell you...
The free trial IS a free trial - just remember to canx subscription if you don't wish to proceed before the week is up - (it does tell you this)
I had a need for a commercial rental template
The site was easy to use - logical and i had no trouble drafting the extra things it needed (as all very simple)
The process is easy
Despite the fact that i have now canx my free trial -and probably to the dissapointment of the company owners - i must say that will be using this site again and will probably subsribe.
We are an SME business and a site like this is great for our needs rather than consult a costly contract solicitor (as this was a basic need)
One thing i would say to the site owners is... should the cost for a monthly/yearly subscription been much less, i would have not hesitated to subscribe however, a business like ours would only need to use your services two or three times a year and your subscription prices made this non-viable to achieve
I have given five stars here as it's quite fitting and i also know (as our company gets reviews) - that sometimes, people will wrongly moan about things that aren't really true or relevant. I hope this brings the ratings up for lawdepot.co.uk - thank you.
Thank you for the feedback Jason.
I really appreciate having access to LawDepot.com. Being with you all since 2011, and the person i spoke with over the phone- was really polite, and knowledgeable about the questions i had. Sincerely, Thank you.
On 21st October 2014, I used law depot for a quick promissory note and then cancelled my subscription the next day. It all worked beautifully and the cancellation was easy.
I HIGHLY recommend these guys. Give it a go!
Iam in no way a legal person. I am a truck driving miner. This site was very VERY easy to use.
Well pleased with the documents and the extra help.
On August 27,2014 I found WWW. LAWDEPOT.COM and thought I'd give it a try. I didn't like their FREE advertising because there isn't any FREE anything but like a fool I went ahead and bought a 2 week subscription so I could write up a Bill of Sale and some other documents that I needed. That worked out OK so I decided to purchase their 1 year subscription for $95.88. That was on Sept. 8,2014, I used the service for about 2 weeks and now I can't even log on no matter how I try. I've used 2 search engines and typed in www.lawdepot.com and none of them can bring up their website. I think they have some how blocked me from getting on their site. I tried to call their number *******424 yesterday and it just rang and rang and rang. I called again today and of course they are closed for the holiday. I will try to cancel their service tomorrow. Hopefully I'll get some of my money back but after reading many reviews it is probably unlikely. There should not be ANY issues with a company that takes your money for a service. My advice to readers. DO NOT USE THIS COMPANY, PERIOD.
Mike, as we discussed, our service provider had a major outage that impacted our business as well as many, many others. We would never block access to your account. Our senior IT staff were aware of the outage moments after it happened and they were in constant contact with our service provider as attempts were made to restore service as quickly as possible. We certainly apologize for the outage but were dependent on resolution from a third party. You have full access to your account and if you need assistance at any time, please call us at 1-855-231-8424 Monday to Friday, 8am to 7pm, except statutory holidays. Kathie - Manager Customer Support
I signed up for the Free Trial for 7 days. I Canceled after 2 days. I have been Charged $33 twice so far! I'm in the process of a BBB Complaint!
Jim, we did communicate by email and as I mentioned, we had no cancellation on file until this communication. We did cancel your account and process your refunds.
No problems, Rep. Was very helpful. In solving my issue.
I checked this website and grabbed my document with the free tial, and all went well and canceled my free trial right after. I have recieved emails stating that the trial has ended but we will see if my card gets charged. So Far So Good?
Thank you for your comments Charles. If you canceled your free trial online, you will receive a cancellation message immediately on the screen to confirm the cancellation. We also send you an email within a few minutes confirming the cancellation. If you do not receive the email
Within a few minutes, check your spam or junk folder as your browser can sometimes send the email there. - Kathie, Manager of Customer Support. 1-866-608-1020 extension 313
Signed up for a free trial. Was charged $33 for 5 months before I caught it. Sneaky@#$^#%$@!
If you have not already done so, please contact our customer support team at 1-855-231-8424 to review the personal facts about your situation. If you selected the 7 day free trial and did not cancel it as per the terms of the offer you selected, you would be billing $33.00 monthly until cancelled. This information appears on the offer you select, on the credit card page, receipt and emails that we send on the day of purchase and day of the first billing. You can also call me directly at 1-866-608-1020 extension 313 - Kathie, Manager of Customer Support.
Sure glad I read these terrible reviews before I took the trail.
While we take our customer comments seriously, the comments appearing here continue to be from customers who have selected a 7 day free trial and neglected to cancel within the 7 days based on the offer they selected. If customers review the three license options presented to them at the time of check out, and the content appearing there is clearly presented all in the same size font, select the license option that best suits your needs. If you do select the 7 free trial, we will send you an email within minutes of your license selection recapping the offer details and the date and time to cancel by appears on the email. Your receipt also contains the same information. If that option is not for you, select the Basic option that provides two week access to one document type that automatically expires after 2 weeks, no need to cancel anything. Document pricing ranges from $10 to $35. We also provide the yearly option which states " 1 Year Pro License, $7.99 per month prepaid for one year". That option is $95.88 and provides very good value for those that have multiple document needs. Cancelling a 7 day free trial is very easy. Customers can either click on their Account and click the Subscription tab. There is a large Cancel button there or customers can chat or call us and our customer support team would be happy to cancel for a customer if needed. Our customer support is available Monday to Friday from 8am to 7pm ET at 1-855-231-8424.
TOTAL SCAM SERIOUSLY I OPT FOR THE 7 day trial and then I DID CANCEL literally the next day... Come to find 10 months later they have been billing me the entire time! Never once sent me any email or statement! RIDICULOUSSSSSSSS, I HAD TO TAKE TIME TO CALL THEM TWICE ANC HAVE A LIVE.CHAT TO FINALLY GET THEM TO CANCEL MY ACCOUNT! And of course no refund! They could clearly see I had no ACVOUNT ACTIVITY AND DID NOT SEEM TO GIVE A@$)&! Not to mention their documents are crap!
Nayra, If you had cancelled within the 7 days there would be no charges. With the limited information you provided, I cannot check your individual account or locate a chat without more details. We do send you an email to confirm your license selection and the time and date to cancel appear on that email, we also send the receipt email which also shows the same details and we also send you an email if billing commences. These emails are all saved in your Account Messages. We have record of inbound calls so we can check to see if your phone number appears in the month you think you cancelled. We check all that if someone thinks they cancelled. When you select a license option, you are selecting it based on access to documents and we do not monitor your usage or the number of documents you prepare. Our documents are prepared by our attorneys and thousands access them every day. They are not crap as you stated.
Thank you for providing this feedback. We contacted the payment processor and they did not settle the refund until December 22/14 even though we provided it to them on December 10/14. The bank/credit card company would not have received the refund until a day or two after December 22/14. Our accounting manager has contacted the payment processor to determine why the refund took so long and I can assure you he will rectify that for future customers if needed. We are very grateful for your feedback as we would not want other refunds to not process quickly. Please contact me directly if you need further assistance.
Kathie Kinisky
Manager, Customer Support
1-866-608-1020 extension 313