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LawDepot boasts FREE downloadable and printable docs but then before you can print or download you have to pay.? How the hell is this FREE. I understand they need to charge for their services as it is a business, but to mislead folks to lure them to their site? This is a very shoddy and unethical business practice. Lying is not an acceptable marketing tactic to any business entity that carries any kind of integrity. It is for this reason, I will not be doing business with them. There are other more reputable legal sites out there. I am able, and more than willing to pay but I don't like being lied to. Honesty DOES count.
Allison handled my problems quickly and efficiently I was having problems downloading my purchase agreement in a word document format to my computer she instantly offered to email a copy of my agreement in word format to my email address which was exactly what I needed. Her professionalism and efficiency made my day thank you veryAllison kudos to you I hope your boss passes this feedback along to you!
Thanks Carolina for your help. The problem endedup being my printer. I finally got my documents to print tonight.
I am not able tp print the form after filling it out and buying the license ALSO the information on the form which I filled out does not appear
I called in and got a very nice gal, Cynthia she was very helpful. Because I am old and not too good on the computer I had to call back and got another very sweet gal named Corey, she also was very helpful. They are both assists to your company. I will recommend your site to all of my friends. I am still having trouble printing the two Wills off for some reason, but will figure it out on my own, if I can't worn Cynthia and Cory I maybe calling them back... haha
One of the most simple and effective ways of creating a document that I've ever come across
Another wind you in company. Fill out our FREE form to get a FREE WILL and then having spent a lot of time completing the online forms you are asked to give card details to avoid complications should you wish to use another of their services in the future. The reason I chose your document was because it was FREE. Not because I wanted to give you card details and then have to cancel my contract with you. See other comments regarding cancelling with this company. One of the worst marketing ploys now used by online companies. Be ashamed. I guarantee I will not be using your documents. Shame there is a not a zero star option, you should consider it!
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Kathie Kinisky
Manager, Customer Support
LawDepot.com
I was pleased with the document and the help Cynthia gave. However, I was disappointed to learn that the "free" aspect of only needing one document would result in an automatic membership fee after the first two weeks unless I canceled. I do not like such a process without prior information before filling out document information. It seemed to me like a subtle strategy to get a customer like me to sign up for the 19.95 single document just to avoid the hassle of being "free" if we go through all the hoops down the road. I think that not enough information is given up front before we have to "make a selection to print your document." I was irritated that I had to pay for something that I ended up not needing at this time anyway.
Great Detailed lease
Caroline expressed to me to make sure if I didn't want to be charged to cancel in a timely manner.
I used your service last week (Thursday)
Thank you for your service
Janice Coe *******@yahoo.com *******021
Janet Metz did an excellent job of providing fast and accurate service. It is a nice feature that you provide a first and last name as it indicates that there is a real person out there that exists and cares. So many other companies do not do this and it tends to make business very impersonal and distant. Thank you
Janet Metz is the delightfully patient person from whom I received step-by-step assistance. Whoever hired her made an excellent choice. I gladly give her a "Five Star Rating", and would give her a "Sixth" were that star available.
THANK YOU MS. JANET METZ FOR YOUR MOST HELPFUL ASSISTANCE TODAY IN ANSWERING MY QUESTIONS AND CONCERNS. YOU WERE VERY PROFESSIONAL YET PERSONAL AND HELPED ME GREATLY IN MY FAMILIES TIME OF NEED IN ORDER TO PROTECT SOMEONE DEAR TO US. RATE 10 STARS
It was pleasureable especially talking to Caroline Chapelle. She is a keeper. I still can't print my free will.
Provided a password reset and email update. Excellent and quick resolution of my issue! Thank You! 5 Stars!
Immediate response, Carolina was a delight to speak to sorted out everything in a matter of minutes (after a three hour phone call to a financial institution that shall remain nameless. If I didn't spend a lot of time in the third world, I would have been quite vexed). In heaven, all the call centers are staffed by Canadians. Thank you.
For $20 I got only 1 document. I know many more are needed to evict.
Misleading website.
Our Family is Presently Dealing with a Stage 3.5 Cancer Situation. LawDepot.Com was
A Godsend - as We had to Obtain Power of Attorney and Last Will and Testament Forms
Very Quickly. The Forms were Comprehensive, Complete and Tailored to our State of
Texas. Bottom Line... We were Highly Impressed - Very Appreciative & Thankful!
I had no problem using the Law Review's website for my Will and a Health Directive. Very easy to fill out and print. I did not cancel in time and was billed, but cancelled in time to have a very nice woman on the phone to wipe out my bill because I no longer had an open account. Nice people on the telephone and an easy to use site.
Thank you Law Depot.
Cynthia was my connection. You are lucky to have her as she has patience. She gets my 5 star rating with my thanks
The assistance provided was very helpful, however I have not been able to retrieve the information needed. Waiting to have my new password confirmed.
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
You may select from three licenses, the one week free trial, the one time Basic license which provides two week access to the one document or the one year license which provides over 60% savings. The three options are presented so you can choose what suits your personal needs.
Contact us at 1-855-231-8424, Monday to Friday, 8am to 7pm ET time if you need further clarification.