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LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
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Had a query and received response within 24 hours.
Unable to access printer so I needed attachment that I could email to my daughter for printing.
Like the previous reviewer, I would be happy to pay $20 for a correctly drafted will. What I object to is the fact that this site creates the misleading impression that legal documents are free; they are not unless one enrolls in the free trial, agrees to recurring credit card charges, and then remembers to cancel within 7 days. Why not simply be upfront on the site's HOME page and tell prospective users that there will be a charge for documents unless they agree to a 7-day trial, which will result in recurring charges unless cancelled?
Great idea! Great service! Thx, Linda! Really helped me out. I couldn't find my old lease document. What a relief!
I decided to try the task of doing my will, power of attorney, and declaration of medical and surgical. I went to this company site and it was outstanding. I had to call in several times for advice and there staff was so helpful and kind all of them. I got one agent by the name of Linda Bennett her customer service was outstanding as well as many others. I would recommend this company with full confidence Thank You so much
Very easy to use.
When I printed it out the first part did not show up.
Can you add places to fill out spread sheets for
Cash flow
And a balance sheet
Monique was patient, kind and knowledgeable. Really appreciated her
Help today. She made me want to do further work with Law Depot.
The website is very user friendly and it was easy to find the content I needed. Customer Service was wonderful! I was happy to actually get a person on the phone quickly and without going through endless computer prompts. She was polite and able to get me exactly what I needed in very little time. Thank you for providing such a helpful service and making it easy from start to finish. I would definately recommend your company to anyone I know.
I signed up for the yearly subscription at $99 and ended up getting billed for $297.00 and they refused a refund. Would never deal with these cheats! Again
Hello Joe.
Reviewing your account I see that you had signed up for a 7 day free trial in July 2016. The terms of the subscription was a 7 day free trial and if not cancelled before the end of the trial the plan reverts to a monthly subscription plan of $33.00 per month until cancelled. We were not notified of the cancel until you contacted our Contact Center on April 6. Regarding refunds we are limited to what the banks will allow us to refund. Normally that is a refund for the previous 3 or 4 months depending on the financial institution. Any additional refunds past that point you would need to contact and discuss with your financial institution.
If you would like to discuss this further please contact us at 1-855-231-8424 Mon-Fri 8:00am-7:00pm ET for further assistance.
Very pleasant, kind.
Received a snail mail invoice to pay. But soon reolized this can't be right as I paid directly on line. So there is some kind of fraud going around.
Thank you Paula for calling in to confirm those details. We will continue to investigate from our side to ensure our customers security is maintained
I called LawDepot.com this morning needing assistance with a POA I purchase and got Linda on the phone. Linda very quickly, professionally and politely resolved my issue. I will certainly use LawDepot again for other legal family documents.
I needed 1 form. I thought I would try this. But I forgot to go back and cancel after the first month. I was fine with paying for 1 month to get a form. But you cannot put in a cancellation date in the future. So a year later I see they are still hitting my credit card. So a single form costs me $429. I should have gone to a REAL lawyer and it would have cost 1/2 that amount. This policy is stupid and is designed to rip you off. You should just charge by a form. This is basically a trap to get a lot of money because they know you will forget to cancel.
To review our pricing plans, our offer is for 7 day free trail, cancel at anytime. If the subscription is not cancelled within the 7 day trial window a monthly subscription of $33.00 is charged until the plan is cancelled.
Please contact our Customer Support Center at 1-855-231-8424 Mon-Fri 8:00am-7:00pm ET and we will be able to review this with you in detail.
First, Ms. Was extremely pleasant an helpful. She recognized my needs, and was very accommodating. A real pleasure to work with. Second, she was very knowledgeable of what my problem was, and she was able to solve it. Highly recommend both her and your firm.
They will require a credit card for the free trial. So far I have been charged $99 for the free trial. I may have to cancel my credit card to keep Law depot from stealing my money.
We will be happy to further assist you if you have anymore questions or concerns. You can contact our Call Center at 1-855-231-8424, Monday to Friday from 8:00 am to 7:00 pm ET
Monique Hall was outstanding in offering immediate assistance to my inquiries for help! Absolutely a fantastic experience - thank you so much!
Great experience overall I want to name design help me and was very helpful and explained everything perfectly
The young lady, Ms, Metz, was very good at what she does and an asset for your company. I use to work with a man named Mike Metz and he was just as good at his job as she is... Give her a substantial raise...
Given the numerous complaints about unwanted charges, here's how I would go about signing up for a supposedly "free" trial...
CitiBank issues credit cards with an optional feature they call VIRTUAL ACCOUNT NUMBERS. Their website allows cardholders to sign up for account "notifications" to be sent via e-mail or as text messages.
After you login to your CitiBank online account you can create a brand new and unique 16-digit credit card account number with a specified maximum dollar limit (for example $50) and expiration date (for example 2- or 8-months from now).
When an online merchant asks for your credit card information, you simply provide the newly-created Virtual number, its expiration date, and (if requested) the 3-digit CVV/CVC number. When the merchant charges your Virtual Account, CitiBank's online data (and any notifications via e-mail or text message) will show that activity within about 10-seconds. (Fast!)
In my experience, the best parts of all this are:
-- I know immediately when my account is charged, and for how much.
-- If a hacker steals my Virtual Number, my primary credit card information is not at risk.
-- By setting a maximum dollar limit, I avoid the "surprise" of recurring charges.
-- I can "close" my Virtual Account at any time. (Meanwhile, my primary account remains open.)
This has been working for me for a couple of years.
Monique Hall was helpful and I appreciated her
Advise. She was very professional and courteous. The call was answered promptly...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback regarding our pricing page. Our Marketing department is always reviewing how we present our plans and we appreciate your feedback and we will be reviewing the policy.