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LawDepot

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LawDepot lets you easily prepare and customize legal documents.

Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.


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LawDepot Reviews Summary

The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Florida
1 review
3 helpful votes
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$132 has been taken from my account after I unsubscribed. Their phone lines aren't answered ever. Automated tells you it's closed EVERY CALL. I want my cash!

Date of experience: August 7, 2017
Arkansas
1 review
0 helpful votes
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Excellent and very helpful service
August 3, 2017

THANK you Hari for your help. You made this experience very easy, hassle free. I will most certainly use the LAW DEPOT in the future. This renter eviction form is very easy to read and understand. It, also, takes away the stress of compiling a report of my own.
Thank You again,
Kathryn Fairchild
*******@yahoo.com

Date of experience: August 1, 2017
New York
1 review
0 helpful votes
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Very helpful and polite
August 3, 2017

Kind and spot on thank you so much
Keep up the great job
Needed an immediate answer and you got it done fast

Date of experience: August 1, 2017
Connecticut
1 review
0 helpful votes
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A Great Representative
July 29, 2017

When I was having difficulty with the website Rowena Evangelista assisted me over the phone. She was knowledge, patient and kind. I will continue to use Lawdepot.com particularly because of her.

Date of experience: July 27, 2017
Canada
1 review
0 helpful votes
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Exceptional
July 26, 2017

Janet was an absolute pleasure to deal with. She was patient, kind, and very knowledgeable in helping me. I hope to speak with her again if I need to call back.

Date of experience: July 24, 2017
Arizona
1 review
0 helpful votes
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The two times I called up for assistance, both gave me quick and excellent response. Thank you very much. I will no longer be using your legal template. I would appreciate to cancel my credit card monthly subscription.

Date of experience: July 16, 2017
California
1 review
0 helpful votes
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Divine was "Divine"
July 16, 2017

Divine was very patient, thorough and articulate. Perfectly suited for her role. It was very pleasant to have her assist me.

Date of experience: July 13, 2017
Arizona
1 review
0 helpful votes
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Power of Attorney
July 15, 2017

I needed help changing two items. My computer skills and word processor were not at the level needed but Rowena was able to talk me through the sticky points. Thanks

Date of experience: July 13, 2017
California
1 review
0 helpful votes
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Good company to work with
July 13, 2017

Monique was very helpful in every aspect and I feel she even went above and beyond in offering to save my work that I lost on my own computer and now I can retrieve it from my email

Date of experience: July 11, 2017
Idaho
1 review
0 helpful votes
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I was so glad to talk to a live person. He was helpful, caring and although he couldn't find where my payment on line was, he knew how to help and was very patient!
I will definitely use this group again!

Date of experience: July 10, 2017
Colorado
2 reviews
1 helpful vote
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My experience with LawDepot.com
July 10, 2017

Monique Hall at LawDepot.com is excellent! She's patient, and
Really knows the documents! She's a GREAT teacher! Very intelligent!
Very efficient, with excellent people skills! She really should be in a
Teaching position at LawDepot.com to maximize her skills. Great
Person! Polite & loves her work!

Date of experience: July 8, 2017
Mississippi
1 review
9 helpful votes
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This is not FREE
July 9, 2017

I specifically searched for a free service. After selecting LawDepot.com and answering many questions I was asked to approve a VERY HIGH MONTHLY CHARGE. One must call and cancel the service else be charged. It is a scam. Dealing with lawyers. Good luck. Do not waste your time.

Date of experience: July 6, 2017
Delaware
1 review
0 helpful votes
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My experience
June 16, 2017

Outstanding customer care, spoke to Janet Metz, she's been extremely helpful and pleasant to speak with over the phone, keep up the good work Janet.

Thanks

Date of experience: June 14, 2017
Indiana
1 review
0 helpful votes
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Excellent Service
June 16, 2017

Rowena was extremely helpful in resolving the issue I presented to her. Please thank her for me. I plan to use the his service again and would recommend my friends as well. Thank you!

Date of experience: June 13, 2017
Canada
1 review
5 helpful votes
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Worst service ever.
June 15, 2017

They are the scammer. Don't fall into their trap. Very upset with there service. They charge you for the rush hour, once they have your money it is not rush anymore. Moreover, they don't provide you the business number. You need to call "service ontario" to get your business number. If I have to do all this then why pay them more than $600. I could just go to service ontario site and do my business registration.

Date of experience: June 13, 2017
Canada
1 review
0 helpful votes
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How did you.
June 2, 2017

Excellent! All my questions were answered. I am happy with the results. I would recommend your service to others.

Date of experience: May 30, 2017
District of Columbia
1 review
0 helpful votes
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Refund
June 1, 2017

I ordered one document for $7.95 and got charged for a whole package and that was $95.88. Panic came over me! Lol! I called the phone number provided by LawDepot.com. Monique answered a phone she was wonderful, understanding and professional. It was pleasure talking to her. She did refund the whole amount back to my credit card. What a relieve! Thank you LawDepot!

Date of experience: May 29, 2017
California
1 review
0 helpful votes
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Perfect service
May 27, 2017

You answered my question and gave me options to resolve my issue. You were pleasant and polite and represented this company in an excellent manner. Thank you for great service!

Date of experience: May 25, 2017
California
1 review
2 helpful votes
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Bad Bad
May 12, 2017

Nothing you prposed worked files were blocked not even Fedex culd ooen copy the file *******560 wish i could have made this happen

Date of experience: May 10, 2017
Cynthia S. — LawDepot Rep
over a year old

Hello Amado.

I am sorry that you had an issue with out site we do not block on documents from being downloaded or emailed to a different person.

I would love to look into this further for you if you would provide me with your email address so that I can find your account or you can call us at 1-855-231-8424

Mon-Fri 8am - 7pm ET

Cynthia

Canada
1 review
0 helpful votes
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Excellent Service!
May 2, 2017

Very fast service! Thank You! I have printed my Will but am having trouble bringing up blank copies for my wife. Please excuse me as I am computer Illiteritate! How can I bring up blank copies for my wife's will? Sorry to bother you! Elwood Strom (*******@hotmail.com) Thank you!

Date of experience: April 30, 2017