On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Monique Hall was helpful and I appreciated her
Advise. She was very professional and courteous. The call was answered promptly...
I could not print my document from my Dell computer because I had used the editor and made changes to the document. She explained the problem and when I was at a loss how to get my edited document printed, she emailed the document and I downloaded to my computer to be able to print! Great experience!
I was having a problem printing my last will and testament and Linda sent me an email and I could print it right out.
Please be aware that once you customize your "free" form, you cannot print it without giving your credit card information. Nowhere on the site is there an indication that the template is anything but free until you have already spent the time and energy to work your way through a long list of questions and completed your own customized clauses to add. It's a marketing ploy that really irks me as a business owner. Respect for the client and integrity in marketing should be the bottom line. Not with this company!
She was helpful, courtesy and efficient. She resolved my issue with several options and in a timely manner.
This is a completely misleading website. I don't see ANYWHERE on the page that they say you'll need to enter a credit card until page TWELVE, AFTER I've entered my VIN, name and address of the seller and buyer, etc. So now they have all of that information on me, THEN they want your credit card. You're automatically enrolled at that point in a $33 per month subscription unless you remember to cancel.
It was a relief to know that I could do this from the comforts of home. It was convenient and easy.
There was a billing error on my account; and when I called regarding this error, I spoke with Monique who handled me and my situation in a very professional and customer friendly manner. She's a definite asset to your organization.
Monique aka as the M iraculous O ngoing N urturer (of) I nspiring Q uality U nlimited E nlightment did a phenomenal job of sharing with me the additional optional 1 free week and the different price plans of monthly vs yearly. Very great customer experience.
It was very kind of you to take the time to send a creative compliment!
Ms. Bennett was very helpful in assisting me to troubleshoot issues with a document that I created on your website! Extremely informed and a real pleasure to work with! Thank you, Linda!
I was interested in preparing a will. The samples you offer are detailed &! To the point.
I spoke with Linda, and she was able to help me out with an issue I was having. I deal with "professionals" all day long and Linda was/is a breath of fresh air! Great person to work with!
Divine was very helpful in helping me make the changes I needed to change. She was very helpful and patient.
Monique was extremely helpful in creating the Roommate Agreement. She was
Patient and walked me through the various steps that needed to be completed.
Your forms on line are simple and easy to follow.
After filling in the data, the resulting document
Was PERFECT. Will use you again and highly recommend.
The telephone customer support by Monique was very helpful.
Would be glad to use that service in the future.
Thank for your quick response to my printing issue
Linda Bennet was very friendly and helpful and went the extra mile, even while I was cancelling a trial.
I am a commercial property solicitor and I have acted for 3 separate clients within the last few months who have encountered legal problems as a result of defects in the precedent commercial lease provided by this website. Whilst I am sure that the website covers itself legally with the necessary disclaimers, I can not advise people strongly enough against using their precedent lease. I can not comment on their other legal documents, but the lease is simply not fit for purpose for a commercial property in England and Wales. The clauses are very poorly drafted (including embarrassing spelling mistakes and grammatical errors), and often completely incomprehensible. There are clauses which are clearly based on US law and have no relevance to UK law (eg reference to Eminent Domain and Expropriation, terminology used in US law but not in the UK). There are clauses that contradict other clauses within the same document, and provisions which are unclear and ambiguous, and leave the parties open to disputes over the meaning and intention. It is certainly the worst example that I have ever seen of an attempt at a commercial lease and simply should not be used in the UK. The website even states that the document is specifically adapted to apply in England, but has clearly been prepared by an oversees company with only limited input from a UK lawyer. It is always very dangerous to rely on a free online document in place of formal legal advice, but if you want to avoid instructing a solicitor there are far more suitable precedent documents available, and I would strongly advise anyone against using this document.
We appreciate your feedback regarding the UK commercial lease. I have forwarded your comments to our legal department for review and follow-up. As manager of customer support, I can assure you we want our customers to have access to appropriate documents that suite their needs. If they are uncertain about their personal or business situation, they should contact a solicitor in their local area.
My printer wouldn't print out document. I called customer support and the lovely lady promptly e-mailed my selected document to me and included a message
Inviting me to call her in the event I decided to cancel my subscription within a week. Great service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
After you complete the question template, you select your license option to print your document. You can select the 7 day free trial option and when you cancel within 7 days, there are no charges for any documents prepared. You can also select the one time
Basic option which provides two week access to the one document and the option self expires after two weeks.
To cancel your subscription, go to https://www.lawdepot.com/cancel/signin.php or call us at 1-855-231-8424, Monday to Friday, 8am to 7pm ET.