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LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
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I cancelled my subscription 3 days after the renewal, and never even went on the website - and They still refused to reimburse me...
They even charged the full month even if I cancelled after 3 days.
I call the Law Depot office to ask a question and was greeted very disrespectfully by Monie which I don't believe was her real name. She was very disrespectful because I ask her a question I would not recommend this service if they treat their clients like the way I was treated
Hello Brenda,
Thank you for the review. We apologize for the bad experience you received from one of the representatives.
We will look into this matter and do the best that we can to improve all areas of service.
Regards,
Divine
Customer Support
BEWARE OF THIS COMPANY AND THEIR FREE TRIAL
I canceled this before the free trial was over. I found the service to be substandard and not very useful.
I subsequently found 2 charges on my bank statement. I had been charged despite canceling. I contacted the company requesting a refund. They have refused, despite the fact that I had not used or even logged in since the day I canceled.
I asked for verification that I had approved the payments and received nothing.
Very disreputable. Very dishonest.
Hello Jenna,
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you had been billed, then the subscription was not cancelled at all.
Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET if you need more assistance.
Thank you for your feedback.
Regards,
Divine
Customer Support
Don't trust them with your visa account. Happy to keep taking out money after I canceled my subscription. In DECEMBER 2020. Payment of $33.00 in January, 20th February 20th March 20th.Don't get any response from my emails to the Law Depot. Still waiting for a response from my emails
Doreen Green
Hello,
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you had been billed, then the subscription was not cancelled at all.
Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET if you need more assistance.
Thank you for your feedback.
Regards,
Divine
Customer Support
Clearly spend lots of money on advertising to push yourselves to the top of google searches.
Have spent time in the past on your "free" forms that turned out not to be free but only once I'd wasted all my time filling them in.
Should've learned my lesson just tried to do it again and what do you know "pay for a License"
If it's free state it is, if there will be a cost at the end SAY SO that way people won't waste hours of their lives.
Hello Emily,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Regards,
Divine
Customer Support
Customer service was rude. Yelling not listening. I am shocked beyond disbelief. Will not be using their services again.
Hello Rosemary,
I am sorry to hear about your horrible experience.
All of our calls are being recorded. Rest assured this will be reviewed and dealt with accordingly.
Thank you for your feedback.
Regards,
Divine
Customer Support
Easiest form to fill out.
Got the trial
Printed out my 2 forms
Canceled the trial easily from:
Lawdepot.com/cancel/
So yes I would use them again as the cancelation was easy and if you need to get a monthly subscription then at least you know the money is going to a reputable company!
Hello Avery,
We appreciate your feedback. Thank you for visiting our site.
We are constantly updating our document options, so please visit us again in the future for your document needs.
Regards,
Divine
Customer Support
I signed up for the free trial to see if this would be a good site for a legal document i was looking to create. Turns out it was not. They advertise this company as "free" but after an hour of filling out forms they hit you with your credit card information. Right after i finished reading their terms and conditions I CANCELLED MY ACCOUNT. Don't think twice of it until 5 months later i realized I have been charged $200 over the past 5 months. Charging me when i cancelled my account that's real professional! In addition to this, they are slimey and don't email you to let you know that charges have been made. This company feeds off of peoples busy lives and letting charges fly under the radar. Customer service is also USELESS and will do nothing to help you besides shove their policy of which you "agreed to" in your face. I read the policy and CANCELLED my account right after. Log on to the account today to see it's not canceled! This is the worst company i have ever dealt with. Pure deciet. Stay away from this con company. Oh! And i will be seeking legal action in order to get my money back! Want my money now! REFUND.
Hello Haylie,
I am sorry if you feel that way.
The trial offer is free for a one week period as stated on the website twice. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
There are no charges to the card if the trial offer is cancelled within the seven day trial period.
As you mentioned, you were the one who cancelled the subscription. The site acknowledges your cancellation right away and you would know it has been cancelled.
The cancellation is real time and it will also send you a confirmation email once cancelled.
If you were still billed for all those months, then that would mean you have not cancelled your subscription correctly resulting to charges on your account.
Unfortunately, no refunds will be processed for a Trial Subscription turned to a monthly service.
The Terms and conditions were outlined clearly when you signed up for the service.
Thank you for your feedback.
Regards,
Divine
Customer Support
Classic free trial where they will charge you after 7 days and then won't let you get your money back even if you don't use the service a single time after. I get that this is my fault, but 95% of companies will refund your money if you don't use their service whatsoever during the subscription period. Customer service is rude and unhelpful, so good luck!
Hello AG,
I am sorry to hear about your frustration.
As stated on the site, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Since as you mentioned you failed to cancel the subscription prior to the end of the Trial week, therefore the charge on your card.
The fees are not based on usage. It is based on access at anytime to create a document.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
I suggest you look elsewhere for this type of service. I joined the free trial and missed stopping my trial period by a day and was charged for a full month. They would not give me a refund. If LawDepot were selling a legitimate service instead of a scam to get your money, they would have refunded the fee.
Hello Tim,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period as stated on the website twice. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Regards,
Divine
Customer Support
Edit: problem solved this is a good site if you need legal help. Quick support if you have any problems.
Hello Charles,
Thank you for your feedback. We appreciate you using our site for all your legal document needs.
Regards,
Divine
Customer Support
I used LawDepot to generate a Partnership Agreement. Took all of 15 minutes through a structured interview. Very easy. Note that the service is actually free BUT you do have to remember to cancel your subscription within a few days or you end up paying. Easy to remember and easy to cancel. I'd use them again.
Hello Donald,
Thank you for your positive review. We appreciate you using our site for your Partnership Agreement.
We are constantly updating our list of forms so visit us in the future for your legal document needs.
Regards,
Divine
Customer Support
This product is very misleading stay away. The company bring you through a funnel with the pretense of using a free service and than ask you for all of your credit card information at the end. Shame on you.
Hello Greg,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Do not do the free trial! They won't refund your money if you cancel one day late! This is how they make their money. People forget to cancel their trial until it shows up on their card, than these scammers won't refund you the money. Scam scam scam!
Hello Tim,
Thank you for your feedback. I am sorry if you feel that way.
To clarify, LawDepot has been in the Business since 2002 and an A+ Rating from the Better Business Bureau.
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department and is customized based on the laws of your state.
The site states twice that the Trial is only Free for 1 week. Renews to a monthly fee of $33.00 after the Free Trial ends if not cancelled within the Free week.
An email was sent to you as well with the date and time to cancel by.
Here's our Terms of Use that you had agreed upon when you signed up for the service for the Free Trial.
A. Free Trial Refund Policy
The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
You can read more of the Terms of Use on the LawDepot site. All of these information were given to you so you would have an informed decision about your purchase.
I hope that gave you a better understanding on the kind of service you had selected and agreed upon when you signed up on our site.
Regards,
Divine
Customer Support
150 lighter due to card charges dating back months from this company due to a subscription I opted out of the same day I used it- absolute daylight robbery and I used one document. This scam company rely on your card details when you sign up so they can continue to take £29 a month for a service you used once in a day! I have only just noticed 6 months on - I feel sick
I did cancel the same day I used the service and your terms and conditions state the following:
*We will refund subscriptions up to the value of £100.00
*Each document costs a maximum of £39.00
The footprint on this site shows I visited one time in August, yet you took the following payments
£29.00 August September October November December = £145 for a document worth £39.00
How can it be £5.00 per month subscription yet £29.00 a month if you don't cancel the same week you start it?
I suggest your "cancel" button failed me and you rely on this to build your equity to make your business profitable.
I also want to know why you can retain a persons card details and not provide them with a receipt to their registered email so I would have seen this sooner!
So I have paid over £100 for a document worth £39.00
I will be seeking legal advice on this as well as reporting you to your local trading standards office, just because it's legal does not make it any less of a scam - it's scandalous and disgusting!
How do you people sleep at night.
Hello Kate,
Our records show that you initially signed up for a 7 day Free Trial Subscription.
As stated on the website twice, renews to a monthly fee of 29.00 GBP after trial ends.
We also sent you an email of the date and time to cancel by.
All of these information were given to you so you would have an informed decision of your purchase. Since there has been no cancellation on file within the trial period, therefore the charge on your card.
Your subscription has been cancelled on Dec 14,2020.
A 29.00 GBP courtesy refund will be processed within 5 business days.
Regards,
Divine
Customer Support
Very courteous prompt resolution to my questions. Was very happy I found your service. Saved me a lot of time and frustration.
Hello AJ,
We appreciate your feedback. We are glad to know we were able to assist you with your concern.
Regards,
Divine
Customer Support
Beware you can get these documents at staples for 10 bucks so do your homework before you get involved with law depot
Hello Robert
We appreciate your review.
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
You are still responsible to file or register your documents with the correct facilities should it be required.
I hope that gives you clarity on how LawDepot works. If you still have more questions, contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.
Regards,
Divine
Customer Support
The website content/forms was actually really nice and easy to use. Their customer service, however, was horrendous. I tried cancelling my trial 3 times only to find the cancel button grayed out. The chat continuously told me that my subject line was too long (try again) - and even with a one word subject. I called today to cancel over the phone to report the technical issues to them, and they told me 'no one else has any problems'. I explained that I have worked in technology with websites for many years, and she said 'Well, you don't work here!'. Totally uncalled for when I'm just trying to give them website/technical feedback. I escalated to a manager when the first rep was so rude, and the manager was just as bad. I actually had considered cancelling my other legal program and come back to use this one once the other one expired (until today). I will NEVER use this service simply because of their support demeanor.
Hello Jennifer,
Please accept our sincerest apologies to the bad experience you had with two of our Representatives.
We understand this is frustrating and a horrible thing to have happen.
This has been dealt with and taken care of.
Thank you for letting us know as well about the technical issue our site incurred.
Sometimes it is also the browser or the internet connection that seems to not work and is affecting the site.
However, this has been forwarded to the right department and they are currently checking on what may have happened.
We appreciate you taking time to give us the review.
We will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
DO NOT USE THIS COMPANY OR WEBSITE!
THIS IS NOT A GOOD or SAFE COMPANY!
They charge you improperly!
Horrible customer service when you try and get your $$ back for bad charges by them.
Hello,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Well explained kits & easy to follow instructions highly recommend to anyone who needs to have a last will & testaments kit
Hello Angelina,
We appreciate your feedback. Thank you for using LawDepot for your Last Will and Testament.
Regards,
Divine
Customer Support
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Math,
I am sorry to hear you were not satisfied with the service.
To clarify, the Trial is only Free for 1 week/ 7 days. As it states on the site twice, renews to a monthly fee of $33.00 after the Free Trial week ends.
We sent you an email confirming of your sign up and the date and time to cancel by including the steps on how to cancel.
All of these information were given to you so you would have an informed decision about your purchase.
Since you have cancelled your subscription 3 days late after your Free Trial week ended reason for the charge on your card.
Unfortunately, no refunds will be processed for a Trial Subscription that has turned to a monthly service.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support