On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We accessed Law Depot for one purpose, and found solutions for many business and personal documents. When I weigh the cost of involving a lawyer for consultations and agreements, against the monthly cost to access the portfolio of documents online, there is no comparison. I have since recommended Law Depot to other business owners, and I consider the subscription cost to be one of the best investments we made this year. I read many reviews that seem to indicate you wanted the one-time for-free document only, and you have been frustrated with the fact you triggered a monthly subscription. I guess my perspective is different, as nearly every month I find I am going back to the website to research how to craft a documentary solution to a business or personal problem. My lawyer charges $150 an hour for consultations, so its nice to be able to do my own due diligence and save the legal fees for when it really counts. As a small business owner, I am grateful for he quality documentation and hands-on user-friendly format of Law Depot. If I choose to cancel my subscription in the future, perhaps I too will find the cancellation process frustrating, but the site has literally saved my business thousands in legal fees and has provided us with credible documentation, contracts, and even corporate filing documents that make us look very professional. Thank you Law Depot.
VERY EASY TO USE. Well i have been using their service and i will be using their service again. Thumbs up for lawdepot.com
Hello Hailee,
We appreciate your feedback. Thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
My free trial ended today, but I was still charged $35.00 because I canceled at 1pm instead of before 11:15a. Never again.
Hello Rita,
I am sorry for the frustration. To clarify, the renewal is date and time-sensitive. We have emailed you the information when you signed up for the service.
Please check your spam or junk folder if it is not in your inbox. You may call Customer Support for assistance if you have cancelled your subscription the same day as you were billed. They may be able to do something for you. The Customer Support number is 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
So far so good. Well i have been using their service and i will be using their service again. Thumbs up for lawdepot.com
Hello Chloe,
We appreciate your feedback. Thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
They clearly state that the form you want is FREE. Well, sort of-only AFTER you have filled everything out you MUST give credit card information or you cannot get the form--it's a trial subscription that is technically free, but they hope (my opinion) you will forget to cancel and then get a bill for a month before you realize it. They write on first page, "Create, Edit and Print Your Document in Minutes " and "Once your legal document has been created and customized to fit your needs, it's yours! Save it, print it and share it with anyone you choose."
What they do not say is that you cannot "have it" and it is "not yours" without giving up CC info and opening a trial subscription. I hate bait and switch--I hate this kind of "got ya" promotion and I would not give lawdepot.com a dime becasue of these shenanigans.
Hello Shelly,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
For uninterrupted access to your document, valid credit card information is required when you sign up for a subscription. If you cancel before the trial period is over, your credit card will not be charged.
Please note that the trial period is specific down to the hour of the day. For example, if you signed up for the trial offer on July 10th at 10am, you have until the seventh day at 10am to cancel the offer.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
I download one document from them thinking it'll cost $33 and didn't realize I signed up for a subscription plan. 7 months later I messaged them for a refund and they said no refunds you used our service the whole time. Have a good day and ended the chat on me. Great service.
Hello Arnie,
Thank you for your feedback.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
If you have been billed for 7 months, it means you have not cancelled your subscription as we required. The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
This is nothing more than a scam they will scam your credit card their forms are not accepted in the state systems and are wrongly formatted junk!
Hello Linda,
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
You are still responsible to file or register your documents with the correct facilities should it be required.
I am sorry our forms did not work out for you. We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
I've used Law Depot a couple of times over the last couple of years. Their online forms are easy to fill out, and contain the laws of your state. The forms are 100% Professional and Legal. My local Attorney was very impressed with these forms. I highly recommend Law Depot for your Legal Document needs. 5 Star Service all the Way!
I am a college student who was working on a project utilizing LawDepot back in January. I had clearly canceled my subscription but was continually billed through this month because I had logged into my account when I had canceled my 7-day free trial which they say is effective immediately. Trying to dispute the charges which totaled nearly $250 over the last 7 months, I called customer service who was unhelpful and unapologetic. The manager refused to give me a refund despite understanding my intent to cancel my subscription. I would not recommend this service to anyone who doesn't like being taken advantage of. It is amazing how little this company cares about those it claims it serves!
Hello Charlie,
I am sorry to hear about your experience. To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period. If you were billed for several months which shows monthly in your bank statement, that would mean you have not cancelled the subscription at all. Unfortunately, no refunds will be processed for a Free Trial for 1 week turned into a monthly subscription.
I appreciate your feedback and we'll continue to work on our website to improve all areas of service.
Regards,
Divine
Customer Support
What a rip off I have contacted my bank & a lawyer. I purchased a rental agreement one time and was not told about any contract. No integrity in this company.
Hello David,
Thank you for your feedback.
All of the license options are displayed to you on one screen with descriptions. You would have to select one of the three options to print and download a copy of your document. The payment screen would inform you what you have selected including the amount of payment that will be charged to your card before you click Submit Order. A receipt will be shown on the next screen and an acknowledgement email will also be sent after submitting payment. All of this information has been given to you so you would have an informed decision about your purchase.
I am sorry for your confusion. If you need to speak with someone about your account, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
This place has been STEALING money from me for weeks. Do not give them any of your info - even your PayPal email address because they will charge you for not using any of their services. Called to try and get a refund spoke with two different people they were extremely rude and did not refund any of my money… now I have to dispute with my bank.
Hello Cynthia,
To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period. If you have been billed by the site, then that would mean you have not cancelled your subscription within the Free Trial week. You had agreed upon the Terms of use of the Free Trial Policy which is, The terms and conditions of the offer that will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
Thank you for your feedback. We will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
I used their site for a school project, I hit end trial and it did not go through I guess. I didn't realize that I was still getting charged $33 a month for something I never used after that (plus an international charge fee, cause why would they tell you that up front) When I reached out, the live chat woman told me no to a refund for the first month, so I called for a manager. She wrote me off completely and told me she couldn't tell what I did or didn't do with the website, which you can see how people access your site, I know the back end of a website ma'am. Then when I said I hit end free trial, she was like we can't see that, you must've done something wrong. Just very accusative, with little help. I am thankful for the one month refund, but I obviously didn't use the site and missed that I had gotten charged. Very annoyed with this site.
Hello Katie,
I am sorry to hear about your frustration.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
Thank you for your feedback.
Regards,
Divine
Customer Support
My mom was dying of stage IV metastatic breast cancer, and her condition worsened earlier this year. In order to prepare for the worst, I looked to places I could get legal documents so I could protect her and my family, something that no one wants to do but is necessary. I found LawDepot and signed up for a free trial in order to see templates of certain legal documents at the time, and they were all unhelpful as I found better ones for provided by the state.
I got one email confirmation in January that I had a free trial, and subsequently zero communication from LawDepot. They charged me since January 2021 till now, with no notification of an ongoing subscription or even the beginning of the paid one. Even for the month of June, I cannot get a refund although I finally realized that I was being charged for it and canceled - and have not used their services.
When chatting with a representative, they told me that I checked "terms and conditions" which allowed them to charge me without notifying. I was told absolutely no refunds. I don't care if they wrote legal loopholes that I don't remember seeing on my free trial page at all. It's slimy and disgusting, how they prey on people who are desperate and looking for legal advice, even months afterwards. I've worked in law for a while, and I guess this website is no different to the sleaziest attorneys I've worked with.
LawDepot, I hope no one uses your website and gets charged for months following the death of their young mother. You've left a horrible taste in my mouth, and your predatory practices should be known to all.
Hello Isabel,
I am sorry to hear about your experience. Please accept our deepest sympathies for your loss.
To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
All information was given so you have an informed decision about your purchase. I am sorry if you were confused about the Terms of Use.
We do not send out reminder emails of your service as we have provided that to you the first time you signed up. It is the customer's responsibility to cancel the subscription within the Free Trial week if they do not want to continue to a month-to-month service.
We appreciate you giving us feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
A great step by step template but it is NOT FREE. I liked how it was laid out and organized. But very disappointed that it was not free.
Hello Brenda,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
The document edit which is needed will NOT save the edit. REALLY FRUSTRATING. Also when you save to documents or save to folder then you can't locate the saved documents.
Hello CK,
I am sorry to hear that you are having trouble with saving your edited document.
Our Customer Support hours are from 8am-7PM ET Monday to Friday.
Call us during those times for immediate assistance.
Alternatively, there is a Help Center on the site that you can access anytime you need.
Regards,
Divine
Customer Support
The goal of the site is to get you to accept an autorenewal for monthly payments in the hope that you forget to cancel it afterward. They say so in their policy and use it as leverage to keep your money. Even if you can prove that you didn't use the service they will never give you a refund. Please note the service is managed by sharks. No regards for their customers, they will try to rip off as many people as possible instead of trying to build customer loyalty through decent service. Be careful to micro-manage your account if you go ahead with this business. They think you just have that to do, very pretentious of them. Horrible experience,
Hello Julien,
I am sorry to hear if you deemed your experience with us a horrible experience.
The Conditions were posted before you selected the monthly subscription which started of as a Trial Free for 1 week.
The site states twice that it is a 1 week Free Trial renews to a monthly fee of $33.00 after the free week. Cancel anytime within the Free week, no obligations.
An email was sent out to you confirming the service you had ordered with the date and time of the renewal to a monthly subscription.
The email also includes the process of cancellation should you not wish to continue with the service to a monthly one.
Since the subscription was not cancelled within the free week reason for the charge on your card.
Unfortunately, no refunds will be processed for a Trial Subscription that has gone to a monthly service.
We appreciate your feedback.
Regards,
Divine
Customer Support
They say they're free but when you get to the end of the document, you have to enter a credit card to get the document.
Hello Sessel,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Regards,
Divine
Customer Support
I cancelled my subscription 3 days after the renewal, and never even went on the website - and They still refused to reimburse me...
They even charged the full month even if I cancelled after 3 days.
Hello Math,
I am sorry to hear you were not satisfied with the service.
To clarify, the Trial is only Free for 1 week/ 7 days. As it states on the site twice, renews to a monthly fee of $33.00 after the Free Trial week ends.
We sent you an email confirming of your sign up and the date and time to cancel by including the steps on how to cancel.
All of these information were given to you so you would have an informed decision about your purchase.
Since you have cancelled your subscription 3 days late after your Free Trial week ended reason for the charge on your card.
Unfortunately, no refunds will be processed for a Trial Subscription that has turned to a monthly service.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
I call the Law Depot office to ask a question and was greeted very disrespectfully by Monie which I don't believe was her real name. She was very disrespectful because I ask her a question I would not recommend this service if they treat their clients like the way I was treated
Hello Brenda,
Thank you for the review. We apologize for the bad experience you received from one of the representatives.
We will look into this matter and do the best that we can to improve all areas of service.
Regards,
Divine
Customer Support
BEWARE OF THIS COMPANY AND THEIR FREE TRIAL
I canceled this before the free trial was over. I found the service to be substandard and not very useful.
I subsequently found 2 charges on my bank statement. I had been charged despite canceling. I contacted the company requesting a refund. They have refused, despite the fact that I had not used or even logged in since the day I canceled.
I asked for verification that I had approved the payments and received nothing.
Very disreputable. Very dishonest.
Hello Jenna,
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you had been billed, then the subscription was not cancelled at all.
Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET if you need more assistance.
Thank you for your feedback.
Regards,
Divine
Customer Support
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gordon,
Thank you for the feedback. There is no hassle to cancel your subscription in the future. There are 4 ways in cancelling your subscription. You can cancel it online, by signing in to your account and on your My Account page, just click Cancel Subscription. You can make use of the Chat support online; Email us requesting a cancellation or simply by calling 1-855-231-8424 Monday to Friday 8 am-7 pm ET. We will send you then a confirmation email stating your subscription has been cancelled. We appreciate you using LawDepot for all your legal document needs.
Regards,
Divine
Customer Support