On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LawDepot.ca Reviews Summary
The company has established a positive reputation for providing a user-friendly platform that simplifies the creation of legal documents, particularly appreciated for its clear instructions and accessibility. Customers frequently highlight the speed and affordability of the service, which effectively meets their needs during complex situations like divorce and property management. However, some users express concerns regarding the limitations of the document templates, such as the need for additional customization options and the perception of high costs after initial promotions. Overall, the feedback indicates a strong customer satisfaction level, coupled with suggestions for enhancing the platform's functionality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very useful... easy to find what you need and reasonable price for good templates.
Simple and clear to follow questions to help with creating cohabitation agreement.
Hello Frank
Thank you so much, for your kind words and positive feedback. We're delighted the questions made creating your cohabitation agreement straightforward and clear. We truly appreciate your trust and look forward to supporting you in the future.
Sincerely,
Linda
Customer Support
Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy
Hello William,
Thank you so much for your enthusiastic and heartfelt feedback! We're thrilled to hear that your experience was seamless and straightforward—truly appreciate your support and confidence in our services.
Sincerely,
Linda
Customer Support
I have always appreciated this service, it generally exceeds my expectations and has saved me considerable $ over the years.
Hello Henry,
Your continued trust means a great deal to us. We're truly grateful to have the opportunity to support you over the years and double down on delivering value beyond expectations. Thank you for sharing your kind words — they motivate us every day.
Sincerely,
Linda
Customer Support
Easy and professional had no issues completing the process
Hello Elizabeth,
Thank you so much! We’re thrilled to hear the process was both easy and professional for you. It means a lot to know we could support you smoothly every step of the way.
Sincerely,
Linda
Customer Support
The process of walking through the process was quick and efficient
Hello Ryan,
Thank you for sharing your enthusiasm about how straightforward and efficient the process was—your kind words truly brightened our day. We're proud to know that our efforts made everything quick and easy for you. We appreciate your support and look forward to assisting you again.
Sincerely,
Linda
Customer Support
I actually really appreciate how helpful these forms are for landlord and tenant stuff.
Hello Catherine,
Thank you for your kind words and thoughtful acknowledgement of the forms' helpfulness for landlord and tenant matters. It’s our pleasure to provide you with effective solutions, and we look forward to continuing to support you in your needs moving forward. Please don’t hesitate to reach out anytime assistance is needed.
Sincerely,
Linda
Customer Support
No major problems. I just encountered an error that asked to refresh the browser. I am uncertain at this point about getting back to this document as it hasn't been printed yet and it is possible that I may need to edit it before finalizing it. Please advice on the next step.
The site is simple to understand and use. Very intuitive. Your customer service representatives are knowledgeable and very helpful. I would recommend your site to others.
Hello Robert,
Thank you, for your thoughtful feedback and kind words about our site and customer service. We truly appreciate you recommending us and are thrilled to hear the process was clear and helpful for you. We look forward to assisting you again whenever you need support.
Sincerely,
Linda
Customer Support
Very convenient and geared toward Canadian law. Thank you!
Hello Jesse,
Thank you so much for your kind words. We're thrilled to hear the service felt convenient and relevant.
Regards,
Divine
Customer Support
Good, but more detail on each question to make sure I am selecting the right option. Maybe have a live chat option.
Hello Douglas,
Thank you for your feedback. Our documents are designed as general templates, so they may not include specific guidance for every unique situation. While we do offer a live chat option for technical or account-related questions, we’re unable to advise on how to answer the questionnaire or provide legal advice, as we’re not a law firm and only offer self-help legal forms. If you need a document tailored to your exact circumstances or would like guidance from an advisor, we recommend consulting a licensed attorney who can assist you directly.
Regards,
Divine
Customer Support
Good platform for quick draft docs for internal discussion
Hello Samantha,
Thank you for your thoughtful feedback! We are glad our platform is helping you quickly create drafts for internal discussions. We appreciate you taking the time to share your experience.
Regards,
Divine
Customer Support
This is such helpful system for the average person! Thank you!
Hello Jeff,
Thank you so much for your kind words! We're so glad to hear the system has been helpful and easy to use. Your positive feedback means a lot to us and motivates us to keep improving.
Regards,
Divine
Customer Support
You gave me an option and that option made sense for both cost and document wise
Hello Jeremy,
Thank you for taking the time to share your experience. We are glad the option provided met your needs both in terms of cost and documentation. Your feedback truly encourages us to keep tailoring our services with practical solutions in mind.
Regards,
Divine
Customer Support
No chance to edit document after printing purchase agreement
Hello Gregory,
You can take the steps below to make a change to a document:
- Sign in to your LawDepot (https://www.lawdepot.com/) account
- Hover over your email address at the top right-hand side of the page.
- Click on "My Documents" from the dropdown menu.
- Locate the document you want to access and click on its name to open the file.
- Click on Change Answers
- Go through the questionnaire to look for the information you want to change or edit by clicking Save & Continue.
If you have any further questions, please don't hesitate to let us know.
Regards,
Divine
Customer Support
So easy to use, a monkey could do it. Love it! Highly recommend
Hello Roger,
Thank you for your enthusiastic recommendation! We're delighted to hear that you found the platform so easy and intuitive to use—we’ve designed it precisely with that goal in mind. Your support means a lot!
Regards,
Divine
Customer Support
I just paid my money and would like to download the living will I paid for, but it' took me away from that page, I can't get it back and you did not email it to me nor allow me to re set a password
Hello Ron,
You can take the following steps to download your document:
- Sign in (https://www.lawdepot.com/signin/)to your LawDepot account.
- Hover over your email address on the top right-hand side of the page
- Select My Documents from the drop-down menu.
- Select the appropriate folder, then the document you want to download.
- Click the Download icon and select your preferred download format.
If you have any further questions, please don't hesitate to let us know. We’re happy to assist.
Regards,
Divine
Customer Support
Great service agreement documents, but not for the business plan
Hello Patricia,
Thank you for your kind words about the service agreement documents. We understand that one solution might not cover every need. Our document template software is a tool that allows customers to create agreements, not an all-encompassing solution that does everything for the end user. The question template is intended to accommodate the majority of end users and to give them the flexibility to create a document that will work for them. Customers are expected to be responsible for awareness of special requirements in their jurisdiction.
While we may try to help customers by making common answer suggestions or providing information in frequently asked questions, ultimately, it is up to the customer to know what their fact situation requires or to get the assistance of local legal counsel.
Hope this clarifies. If you have questions or need assistance with your account, please don't hesitate to contact us.
Regards,
Divine
Customer Support
Was easy to complete. Questions were relevant and covered various scenarios.
Hello Wayne,
Thank you for taking the time to share your experience. We're delighted to hear the process was straightforward and the questions relevant to your needs. Your feedback means a lot and motivates us to keep providing valuable service.
Regards,
Divine
Customer Support
Very easy to use, just answer questions. Very thorough as well.
Hello John,
Thank you for sharing your experience. We're glad to hear the process was straightforward and thorough, and we appreciate your kind words and trust in our service.
Regards,
Divine
Customer Support
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Louis,
Thank you for your kind words! We’re delighted to hear the templates were easy to find and met your expectations at a reasonable price. Your satisfaction means a lot to us, and we’re here whenever you need reliable assistance again.
Sincerely,
Linda
Customer Support