LaserShipReviews 1,903

Laser Ship delivered a package in Leesburg, Va on 11/8/2020 at 6:15pm. We could not find the package until I decided to click on camera and there it was sitting almost in the street. Mind you I did not find the picture until this morning. To me this is not good customer service at all cause anyone could have picked it up. It would have only took the deliverer only a half of a minute to put it on the porch. It wasnt suppose to go to that address but I will t6ake blame cause I could have hit the wrong address but leaving a package on the street is totally unacceptable..

I ordered shoes from shoe dazzle over two weeks ago. I've been very patient because I know things are a little slow due to COVID-19. I started to get worried after several status changes so I reached out via email to see what was going on they claim they were going to investigate and get back to me it NEVER happened. So a few more days go by, I call shoe dazzle to cancel and the agent assured me that my package would be delivered in 72 hours. Well 72 hours came, I check/track my package it says delivered! First off, I was home all day that day and never received a package! Secondly the status says they loaded package, it was out for delivery and delivered on my porch in 2 minutes! LMAO how? Anyway I called customer service today and the person was not helpful at all and sounded like this may have been his first day on the job because he was clueless and of no help! I will Never order anything else from anywhere if they use lasership to deliver their product! This $#*! was a big $#*! scam if you ask me!

I filed a complaint for a package that seemed to be stuck in their system, showing it would deliver by end of day, day after day, and yet never making it here. They gave me a claim number and then again today. The package said it would arrive by end of day and then had a notation that I somehow made it impossible to deliver the package at 10am. The only problem is that I was here at 10am, my neighbor has a security camera that catches the entire front of my home, and they never came here though they claimed they had. Avoid these folks at all cost unless having your goods stolen is attractive to you.

Their website that gives tracking information defies logic, states it was in Chantilly, Va on Tuesday, sent to New Jersey Wednesday and back in Chantilly, Va on Thursday to still not be delivered to Sterling, Va for another 3 days. Their delivery notifications are either an hour before it's actually delivered or a day or two after it was delivered- there is no in between. Notification did state that the package was damaged but would be delivered anyway, which of course gave me cause for concern. Package arrived with 4 items missing. I will never order from anywhere that uses lasership as a shipping company again.

I order from Fashionova I was tracking my package so it said delivered okay REMIND YOU I NEVER GOT IT IT WAS DELIVERED OCT 27 I CALLED LASERSHIP WEDNESDAY 28 told her what happened nothing got done okay I CALLED BACK FRIDAY 30 same email they sent out Wednesday nothing too get my money back so I called Fashionova they did there part just THE CARRIER NEVER DELIVERED TOO ME THEY TOOM A PIC OF A APARTMENT DOOR BUT CANT SAY WHAT NUMBER ON IT SO I CALLED BACL TODAY N WENT TF OFF THIS IS THE WORST CARRIER PLZ PPL SAME IR TIME WITH MONEY IF THEY THE CARRIER VERY SAD

First of all I have NEVER heard of this company a day in my life. I ordered some things with fashion nova and I have never had an issue with my packages getting delivered. For some reason the delivery guy for this company delivered my package to the WRONG $#*!EN ADDRESS! I mean damn, the address was on the package. Either they didn't care about where they delivered my package or they can't $#*!en read. NOW I'm getting the run around. There is no update information in their system AFTER they told me that they would have the driver go to retrieve my package which I believe is a damn lie. I am getting the better business bureau involved and I'm also doing an investigation. This is ridiculous. No one has money to just be throwing away because of the negligence of this company. $#*!en sad! SMMFH picture on the right is the wrong house, picture on the left is my house. You can clearly see that these are two different doors smmfh!

I wish I could give them -10,000 star review. They are disgraceful as H and should not be in business. My package was delayed over 15 days, they lied and said it was delivered a few days ago. According to all of my home surveliance, they flat out lied. Nothing has ever been delivered to my house on the day and time they indicated. I am still waiting on my package to be delivered, however, it is more than likely stolen by their own workers. LazyShip are the absolute worse delivery service. Do not use them, they STOLE my damn package.

Well ordered from item from Walmart and never received item... Lasership showed delivered but it wasn't delivered to my address!... Who got it?... Sent concern to customer service and got very weak response stating basically sorry about your luck but our records show it was delivered and we dont know where it is!... What a joke for a delivery company!... Now Walmart is using them again to send me a replacement... Bet I dont get this one either!

Lasership is without a doubt, the absolute, worst delivery service in operation any where in the world. In the last 2 months I've had four packages scheduled for delivery by them. Out of the four packages ZERO were delivered on the scheduled delivery date. Also out of the four packages, two were never delivered at all and one was delivered over a week late. Oh and what about customer "NO" service? Well, don't expect to leave an email and your phone number and get a call back... Out of my seven separate attempts to have someone contact me I was contacted ZERO times... If you have a package scheduled to be delivered by these clowns do yourself a favor and cancel the order and reorder your item with hopes of it being delivered by one of the three big dogs... So unhappy with their service

Ordered a small microwave oven from WalMart, which was supposed to be delivered in two days. As soon as I saw "LaserShip" listed as the shipper, I KNEW that wasn't going to happen. It was like "Groan... here we go again!" because there's problems literally EVERY time they are involved.
A week goes by and still no microwave. Tracking says it's still at LaserShip's distribution facility a few towns over. I send several messages to the customer "service" folks, and get nothing but auto-responses telling me that someone will get back to me soon (yeah, right).
I'm still checking tracking daily, and at ten days, it finally says "Out for delivery". I make sure to stay home that day. I'm sitting at the computer with a view out the front window... nothing goes down my dead-end street without me seeing it. The entire day goes by, and nothing. I check tracking at about 8pm, and it says "745pm - Attempted delivery - could not leave package". An outright lie... Here's the translation: The LaserShip guy driving packages around in his own car wanted to get home for his favorite TV show, but still had a bunch of packages in his car... so he marked them all as "Attempted Delivery".
At the two week point, I got in touch with WalMart, who promptly cancelled my order and refunded me. Since then, I've had three separate LaserShip drivers showing up and trying to deliver this package, and each time I've told them I'm refusing the delivery (as WalMart instructed me to do). Yet they keep showing up.
I just KNOW that I'll come home one of these days to find the damned thing on my porch, and I will have to bring it to WalMart to return it.