LaserShipReviews 1,903

I had a package that was supposed to be delivered last Friday and nothing. Then on Sunday it says it was delivered. I checked around and no package. When I checked the tracking on their site, it says "left at doorman sign". I live in a house and their is no Doorman Sign. I called and they told me the driver didn't set the gps tracker or take a picture so they don't know where it was left. The seller is replacing the item and I definitely asked them to please use a different shipper. Horrible!

I ordered household goods@ Walmart and got an e mail saying its going to be delivered by Lasership. After a week a got an email saying it was delivered at my front door, I was surprised cause they have to call me first before they can enter my front door. Nevertheless I went downstairs to check and there was no package there.Its been over a week now and the package never showed up. I have never lost a package before and this is my first time. Iam disappointed at Walmart for choosing Lasership for delivery. I believed they never delivered my package, they just kept it.

I ordered an item through amazon and then was notified by amazon that my package was marked as delivered, I was home by the way and no one rang. I went downstairs to check the mailbox and there was nothing there so I also checked around the premise and still nothing there, had to get a refund from amazon for missing package. I
Even checked my camera outside my house to see if someone actually dropped off my package and to no surprise, no one actually dropped off anything. Do not buy anything that ships with lasership as you can guarantee that you will never receive your package, this company is full of thieves and crooks.

This is probably the worst shipping company that you could use. I am normally not one to complain easily, but after waiting two additional weeks for my package to be delivered, the LaserShip customer service told me one lie after the next. They kept telling me that my package was under investigation and that I needed to wait several more days. After reaching out to them 8-9 times, they finally asked for more information about the drop off. In my message I was gave them three detailed options of where to drop off the package. When they finally did drop off the package, they dumped it on the middle of the floor in our apartment complex mailroom. We live in a very public complex and the package was left out in the open without notifying me of its arrival. Therefore, I'm sure the package was stolen. This was very frustrating and LaserShip Customer Service did not do anything to take responsibility for their negligence.

I wanted to share that a local news station did a story in regard to the complaints and practices of LaserShip. I'm hoping it goes viral! WXYZ - TV Channel 7 in Detroit, MI did a story on 12/11/20 in regard to how bad LaserShip services are! PLEASE go to the link below and share! This company needs to get shut down!

https://www.wxyz.com/money/consumer/dont-waste-your-money/hundreds-of-complaints-pile-up-about-last-mile-delivery-company-lasership

They only get one star because I had to select something. My tracking and shipping info from JustFab stated that my order was delivered at 10:58pm at night but I never received a package. I called LaserShip and was told that my package was delivered to the wrong address. Since JustFab is now using this service for shipping instead of USPS I'm canceling my subscription. I'm not willing to spend money and take the chance of never receiving my orders.

What the hell is lasership? I've had three packages: Banana Republic, Old Navy and now Urban Outfitters within the past month tell me that my package has been delivered through lasership. I got outside of my condo and I see no package, I reach out to my neighbors and nothing, no one has seen a package from "lasership". I am literally home all day. I work remotely now. I've had to go on 3 different chats with Banana, Old Navy and Urban Outfitters where they tell me "wait 3 days because lasership sometimes says it's been delivered but it really hasn't" what that hell does that mean? Why would you even submit a package as delivered if it wasn't? Anyway, 3 days past for all 3 packages and somehow no one could find any of these packages? I did get a refund which I'm thankful for but I would have liked to have the items I bought more than a refund. Now the sales are over so I'm pissed. I just want to know if lasership is a legit thing or if they are just stealing my packages. They suck. Why couldn't UPS or FedEx or even USPS deliver my package? Why would you rely on such a $#*!ty delivery service like lasership? I'm pissed. I get if it happened once. Things happen, mistakes happen. But 3 times? That's my cutoff. FIX THIS NOW.

Banana Republic order number: 12BCCGS tracking number: 1Z19E29E*******164
Old Navy order number: 11RX68P tracking number: 1LS*******427
Urban Outfitters order number: TP******* tracking number: 1LS*******580

Please go find these "delivered" packages and give them to me, thanks.

This is the third time that lasership has delivered a package to me and every time they deliver a package it's an issue with me receiving my stuff that I ordered I'm still waiting for a package that I was supposed to get yesterday the person that supposed to deliver my package this time claimed that attempted to deliver it but no one was at the business first off this is a resident and someone was home both days they said that they can't send it back out today but I should have it by tomorrow morning let's see how this is going to go.

We ordered a shipment from Butcher Box which was shipped via Lasership. The shipment arrived in Meriden, CT at 3:30am on 11/19/2020, and zero updates after that. We finally received confirmation at 7:09pm on 11/19 that the item was delivered. We searched the entire perimeter of our house to find nothing. I contacted Lasership and was told that there was an error in reporting item was delivered, and that it would likely come later that night, but they would pursue an investigation to locate the shipment. Nothing came and after another call to Lasership today, I was then told that nothing came of the investigation and that we needed to contact Butcher Box for a replacement. I asked to speak to a supervisor to file a complaint and also to find out what was being done to locate our package. I was denied the opportunity to speak to a supervisor, as my complaint wasn't large enough of a concern. I asked for the driver to be contacted directly by the company to request location information and was told that wasn't an option for them. I am extremely disgusted with the customer service and legit lies.

I ordered $600 worth of goods on amazon and never got it.

The package was marked as delivered, although I never got it so I called them and they said they marked it manually as "delivered" since I didn't put an apartment number.

The thing is I did put an apartment number and have proof of this in my amazon order details, so they are incorrect. They said they'd follow up with me via email.

I sent 4 responses and never got one response back.

This is 20 days after the order date.

I called again and they notified me they lost control of it and don't know where it is. You have one job and now no one apparently knows where it is

Lasership sucks $#*!. The customer service rep lied to me telling me my package would get delivered sometime tonight when their distribution center, warehouse is closed at 5pm. I told her when the distribution center hours were. They had my package for three days saying out for delivery but nothing has been delivered. I can't believe Nike would use this trash $#*! company to deliver a pair of Jordan shoes. You don't ship a quality product with a $#*! face company.