LaserShipReviews 1,903

I am highly upset with lasership. Recently orded a Fashion Nova dress, and I got the notification that it was delievered at 5:30. When I got home, I was frantically looking for my package, which was no where to be found. Come to find out, lasership delievered it to a totally wrong address in another city, with a completely different address(mine is 25, the address they delievered it to was 21). Additionally, the notification told me my package was delievered at 10:30 pm and it was still 9pm. Not to mention, the delivery person took a photo of where the package was delivered, so I am confused as to how a mistake like this happened. TERRIBLE TERRIBLE SERVICE!

I, just like everyone else don't understand why companies use lasership. Twice now I've ordered stuff online and had issues with delivery. The first time I ordered candles from Bath and Body Works. For a week it said delivery attempted. After that week I only received ONE of the boxes. I called literally every day and even said I would come pick up the package myself. More recently I ordered a pair of shoes that said out for delivery around 6am. By 8 it said delivered yet i never received anything. Of course lasership, and the company want you to file a claim and see if they turn up in a few days. I wish companies would list who they ship with.

I ordered few items from Amazon, I am a prime Amazon member, I was suppose to get my items in one day, I checked the updates on lasership for 4 days continuously it showed they attempted the delivery but the door was locked, I was at home the whole time, don't know how and when they attempted the delivery
On 5th day they showed on the tracking update that the package is delivered and I have not received any package yet. I am pissed off calling their customer care people, such a bad experience, they are the worst people ever I have seen in my life

Absolute worst shipping company. I can't believe Amazon and Kohl's continue to use them. Terrible! I order merchandise from Kohl's on Dec 20. Lasership indicated it was delivered on Dec 24. It was not. I waited a few days and let Kohl's know. Kohl's offered to replace the order. Through my own outreach (even though they had my number) i learned that Lasership couldn't find location. I gave them turn by turn directions. They say they subsequently delivered it - even though tracking info shows that it was 1 minute difference between "load on truck" and "delivered". They simply make this stuff up. Unbelievable!

They delivered my package to the wrong address! The drivers are totally incompetent! READ before you leave people's packages on someone else's porch. Let's see if I ever get it back.

This company redefines "horrible" on a minute-by-minute basis.
If there were a way to literally burn the entire company to the ground... I'd highly recommend it.
Avoid laser$#*! AT ALL COSTS!
You've been so advised.

My package from Kohls was left on front lawn near street! No obstructions or dogs or any reason why delivery could not leave it on my front porch. It was thrown on front lawn not even near my porch!

See title. It's been weeks. They've lost my packages twice, and they do not respond to emails or phone calls. What is this company? What is going on?

If it was possible to give a ZERO rating LaserShip would be the one to get it! Delivery person left my Meal Service package at the mailbox area of a small apartment building (6 units), took a picture of it and called it a mailroom. Too lazy to walk up the stairs 2 flights. But even then he/she could have rung my bell so that I could come down to get it but apparently that was too much to do as well. By the time I was told about the package some enterprising person had already opened it. Needless to say I did not eat the food. Maybe if this was the first bad experience I had with Lasership it would be different - ordered for my son in another state - they delivered to the wrong address. Ordered for my mother in yet another state - food package never arrived.

Saw nothing but horror stories and got nervous when I saw this is who Walmart chose to ship my PS5. Originally was marked as to be delivered 12-23 got on 12-28 which I'm not mad about it's a holiday during a pandemic I get it. Did start to get a little nervous, when I saw the delivery driver I expressed my concern. He said I get it we suck, were worse than the post office. Haha he just single handedly earned y'all a 5 star from me!

I ordered from Ulta. The tracking update said the package was delivered at the front door. I was home and the package was not delivered. I waited a few days to see if it would show up. It didn't. I called Lasership customer service. I was on hold for 34 minutes before someone answered. He then put me on hold to look into it and then hung up on me. I contacted the better business bureau. This company has nothing but bad reviews. I truly wish Ulta would use a more reputable service.

I had two packages from Urban Outfitters that were supposed to be delivered by Lasership. The delivery guy flat out lied and said he left my package in the lobby. This was an office building where I work with over 50 suites. The suite number was on the package and we have security in the building. Security is not allowed to accept packages because their company doesn't want to be held responsible. My friend was also supposed to receive an Ulta package in our building and the same thing happened. The delivery guy probably kept the package. Customer service offered no resolution except to contact Urban Outfitters. Urban Outfitters did there part, your trifling driver didn't. What's worse is the boots I ordered where back ordered and won't be restocked. Everything isn't about a credit or money. I am truly disgusted and I will never order from any company who deals with Lasership!

Terrible. Do NOT use them. Lied and said they attempted delivery. Everyone was home and delivery was not attempted. Also said more information was needed. The address is listed... what more do you need?! We have had zero issues with Amazon, FedEx, UPS and USPS. So I would love to know what this magic additional information is that is needed to deliver our package. Since Laser Ship has a 1 star rating, I am questioning if we will ever see our package. This was a Christmas present which makes the non delivery so much better. I would give them zero stars but it won't allow me to do so.

Everytime I end getting something deliver through this company (by no choice of my own) I always, always end up having some sort of issue. I really have no idea why companies like Amazon still do business with them. Doesn't matter how detailed or simple I make the delivery instructions, there's always problem. Their own employees sometimes lie about having deliver some of my expensive packages. Other times my camera has caught them literally flinging packages. It's always a headache with this company. Their employees really just don't care and neither do the customer service agents. Get your act together! SMH

Lasership has had my package since 12/8. I have sent 4 emails, spoke to customer service twice. They supposedly sent emails to the facility as well. Never got a response. Customer Service suggested I pick it up. Great, give me the address and phone number. He said he can't do that. They will contact me. I found the address myself. There is no one at the address and no one answers the phone. Still have not heard anything--- DON"T USE THIS BUSINESS.