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From the business
LASER is Australia’s home-grown tech brand (est. 1987) creating everyday electronics that are reliable, great value, and easy to use.
Our range spans audio, home entertainment, smart home, power, and IT accessories—designed in Sydney with local warehousing, fast fulfilment, and responsive customer support.
We partner with leading retailers, online marketplaces, and industry resellers nationwide, backing every product with warranties, rigorous compliance, and a commitment to sustainability. With over 35 years of experience and established teams in Australia, Hong Kong, and China, we bring new technology to customers quickly and responsibly.
Agile and innovative, we stay ahead of emerging trends, tailoring solutions to meet diverse needs. From concept to completion, we focus on quality, service, and tech that works—whether enhancing homes, empowering workspaces, or making life on the go easier, all with a trusted Australian name.
Laser Co Reviews Summary
Laser Co has a rating of 4.6 stars from 972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and shopping experience. Laser Co ranks 10th among Electronics sites.
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Everything worked out fine. The courier service you use were very good with notification and asking where to put the goods if nobody available. One minor comment... it would have been nice to get a message from your company about the expected delivery time once the order was placed. The way it happened was that I was notified once the goods were sent, so there were a few days when I did not know when the delivery would happen. It is NOT a major issue.
Received a watch band that was a different colour to what I ordered, when I emailed them they said that colour is no longer in stock! Awaiting a refund - you can't just send out any colour expecting the customer to be ok with it!
We sincerely apologize for the mix-up with your watch band order, Diane. It's our policy to deliver exactly what our customers order, and we regret that we fell short in this instance. We understand your frustration and are working to ensure your refund is processed promptly. Your feedback is crucial in helping us improve our service. Thank you for bringing this to our attention.
Quick and easy online purchase. Free shipping. Reputable company.
We're thrilled to hear you had a smooth experience with us, Peter! It's great to know that our reputation and pricing met your expectations. Thanks for choosing us, and we look forward to serving you again!
Price of item very competitive,hope for a quick delivery.
Thank you for your 4-star review, Martin! We're thrilled to hear that you found our pricing competitive and the product you were looking for. We're always looking to improve. Do you have any suggestions on what we could do to earn that fifth star from you? Your feedback is invaluable to us.
Time will tell, but delivered to WA in good time and works on first test.
We're glad to hear your first test went well and that the delivery was speedy, especially to WA! Thanks for choosing us for your replacement remote. We aim to be your go-to for all such needs.
We're thrilled to hear you're happy with our service and delivery speed! Thanks for the 5-star review. Your satisfaction is our top priority!
The product is good but the instructions were printed too small. Some details could not be read even with a magnifier. The device will not operate at all without 2.5ghz LAN and a smart device. This was not clear at all on the sales page.
Thank you for the 4-star review, Lindsay. We appreciate the feedback on the instruction manual and will look into making it more readable. We'll also work on clarifying the technical requirements on our sales page. Your input helps us improve!
So efficiently on both customer service response and product delivery
Thanks for the 4-star review, Chung! We're glad to hear our efficiency hit the mark for you. If there's anything we can do to turn those 4 stars into 5, we're all ears!
Easy to use website, quick dispatch and open communication
We're thrilled to hear you had a seamless experience with us, Kad! Your trust in our brand for your repeat purchase means the world to us. Can't wait to assist you again!
Great service was able to buy your items on your website with no trouble at all and your items are good quality and fast shipping very happy with the service
Thank you for the 5-star review, Joe. We're pleased to hear you had a seamless experience on our mobile website and are satisfied with the quality and speed of our service. Your satisfaction is our top priority, and we look forward to serving you again soon.
I do not provide feedback I do not provide feedback I do not provide feedback
Thank you for the 4-star review, Stephen! Your silence is golden, but your stars are shining bright. Here's to more quiet endorsements!
I bought a solar panel to my wifi outdoor camera and it was super easy to buy, affordable price and good quality
We're puzzled to see a 1-star review alongside such positive comments. It sounds like you had a good experience with our solar panel for your Wi-Fi outdoor camera. If the 1-star rating was a mistake, we'd appreciate a correction. If there's an issue, we're not aware of, please let us know so we can address it promptly. Thank you for choosing Laser.
I'm just glad I can still purchase DVD Players, so I can watch my DVD Collection - I don't like streaming
Thank you for the 5-star review! We totally get it; nothing beats the tactile joy of a DVD collection. Thrilled to be your go-to for multi-region Blu-ray players. Here's to many cozy movie nights ahead!
So far so good delivered on time happy with service
Thank you for the 5-star review. We're pleased to hear that our mobile platform met your needs and that you found our pricing competitive. Your satisfaction is our priority, and we look forward to serving you again.
The iPad laser pen is defected continuously turns off when using even though it's been on charge all day
We're truly sorry to hear about the issue you're facing with the iPad laser pen, Faythe. This is not the experience we aim to provide. We've initiated an internal review to understand what went wrong. We'd like to resolve this for you as quickly as possible. Our support team will reach out to you via email to assist you further. Thank you for bringing this to our attention.
Quick delivery, as described and works well no issues with the product or service from laser
Thank you for the 3-star review, Peter. We're glad to hear that the delivery was quick and the product met your expectations. However, we aim for a 5-star experience and would like to know how we can improve. Your feedback is valuable to us, and we appreciate the opportunity to serve you again. If there's anything specific you think we could do better, we're all ears.
Great customer service, sent a replacement bulb as one was faulty on arrival. The bulbs are very reliable and reconnect quickly after being switched off and will remember last setting too. But the app could be further developed. When scheduling, the brightness, color temp and timer are in arbitrary or too small a unit.
Thank you for the 5-star review, Tri T. We're pleased to hear that our customer service met your expectations. Your detailed feedback on the app's functionality is valuable to us, and we'll consider it for future updates. We appreciate your choice to support an Aus-based company and look forward to serving you again.
Glitched on credit card payment option so I had to choose afterpay.
Good search and filtering options, easy to find products
Thank you for the 5-star review. We're delighted to hear that our search and filtering options made it easy for you to find products. It's great to know you're a returning customer looking to expand your collection of lights. We appreciate your continued business and look forward to serving you again.
Thanks for the awesome 5-star review! Thrilled to hear you're happy with your purchase and that our fast delivery met your expectations. We appreciate the recommendation! If you have any more needs or questions, we're here for you.
Very fast delivery, great product and excellent service.
Thank you for the 5-star review. We're pleased to hear that you had a positive experience with our fast delivery, excellent product, and excellent service on mobile. It's rewarding to know that you chose us again based on previous excellent product experience. We look forward to serving you in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're thrilled to hear your experience was smooth! We appreciate your understanding about the mouse size, and we're working to restock as quickly as possible. Thank you for choosing us for your needs!