I've been on the phone and chatting with LandsEnd. It appears that when you return an item, they send you an email that contains the total $ of the refund. In that email they don't include any information about what item was returned or how they arrived at the refund amount or what the original order number was. There web site has the original order information - but there is no information as to what was returned, when and how much. They will send you return information only if you ask.

I've seen so many errors on sites, some sites like to keep your money instead of returning it. So it definitely pays to check. LandsEnd makes this very hard to do. Why don't they provide the details? Like so many other sites do?

I'm a very disappointed former customer

Prices at lands end vary on an hourly basis. I find it so frustrating shopping here I actually stopped shopping at lands end and was a return customer. I specifically inquired about their price match policy and they basically lied to me. They said they do a price match but did not tell me that they price match the entire order and shipping and handling etc. etc. I bought a bathing suit and before the order was even processed the price dropped $21.75 I've submitted a price match however they only gave me nine dollars back. This is so bogus. I'm back to boycotting this company for their crazy prices and not honoring their promises. Very disappointed. There are other places to shop. And I do like to shop. So they lost a great customer.

The suit I bought had the fabric desolving after two wearings in a salt water pool. The fabric literally was desolving in a three inch strip along the seam. Never buy these

I try to read reviews before I order from a company. Every one I look at is negative. So, since I order from Land's End, I decided to check theirs. I'm stunned at all the negative comments.
I have ordered several times in the past few months. Items arrived promptly & as described. I got great sale prices on items. I haven't had to return anything, so don't know about that.
I ordered several Christmas gifts & everyone seemed very happy with them.

I recently completed an order on the LandsEnd website and was presented with a pop-up to win a free gift. I assumed it was legitimate because I had ordered from their website before with no complaints. I was asked to provide my card number to pay the $1.95 shipping fee for my for my free gift. I entered my debit card number only to find out my checking account had been drained to one cent the next day. I contacted LandsEnd the same day to let them know that an illegitimate web-site was using their trusted platform to steal from their customers and their response was underwhelming. It was basically, we do partner with other sites and if you got ripped off that's your problem. Please don't trust this web-site because they only have their own interests in mind not their customers! Also you should expect their products to deteriorate especially colors within weeks!

Lands sent us the wrong item so we called them & they said to send it back and they would replace it with the correct item. This is what happened: We sent the incorrect item back But when they sent us the correct one they charged us again. We now have (2) TWO charges on our credit card and they have not issued the credit for the returned item. This was their fault but they tell us that every time they send something out they have to charge the recipient but have (15) days to issue a credit. Will never do business with this outfit again! Their nothing but crooks. No wonder their stock is in the tank!

I ordered received the product returned it. They tried to screw me out of 65 bucks refunding only 44 dollars of the 120 dollar order. Put me on hold for ever. Said have to wait for refund after already been 4 mo. They are crummy employees too stay away they will rip you off

Purchased a Medium, in the Red color but it was sized just a bit small so I did have to exchange it for a large. My bust size is 38C and I'm usually a size 12 in a shirt. The size chart is the fabric cut not your measurements and they are not as reliable as they have been in the past. The color was a rich red not cherry pink which was nice. The fabric was slippery and smooth, no texture. The fabric was thicker than the name brand golf shirt at typical sporting goods stores. The collar and neckline were sewed nicely.

I. Ordered and item for 51.05. It did not work for me. I got a return of 34.56! Costing me 16.49 for NOTHING! I would not order from this store! Go to another sight! They are out to rip you off!

We visited the Mall of America Lands End this last weekend. We have not been to the MOA in over 2 years. We were in the store for quite a while. No one EVER asked if we needed assistance. As a matter of fact, our son was trying on a sweatshirt and a staff person was trying to get back to the register and he and his stuff were in the way. He said sorry and scooted out of the way. She said nothing, scowled at us and hurried by. No need to be rude.

Two days ago I received my new High Neck Tankini in the new color of Blackberry. I was so excited to have a new color to wear, but unfortunately after only two times of swimming in the pool, the color began to fade out. Little lines of lighter color on the front and back and around the neckline a very visible fade to almost brown has been noticed. I have other colors in this style and none have had this happen. I had ordered the bottoms too, but they were back ordered so I was able to cancel that. Very disappointing, I'm surprised that this Blackberry does not have durable color. Images below.

I have a credit card with Land's End and they give out $5 rewards when you spend a certain amount on line. Well I went to use mine, on the last day before it expired. Their web was down. SO I could not use. I emailed their customer service from their website. No word, the next day I tried again to use the reward, their website was down again. It just stuck, nothing happened. So I emailed them again from the website. No response. I called them a few days later and they said they see nothing, could not give me the $5, even though I spend quite a bit on Land's End. (I feel it is quite a bit, maybe they do not feel that or care). So the fact that They could not even give the $5 when it was only a few days past due and their web was down and said that I never contacted them, I will never shop from again. Canceling my credit card with them today.

There clothing fits weird and they take FOREVER to process a return. After all that, they won't even put it back on my debit card, but instead send me a gift card for the return balance, which I don't want because they suck.

I am shocked that any company has these kind of refund policies. I payed $45.85 for shoes that had to be returned because my husband could not even get his foot in the shoe.So they definitely were not worn! My refund was $29.07. I have never experienced this anywhere.We will not be shopping Lands' End.

I use to love Starfish pants. The waistbands were made from the same material of the pants but about 3 layers of it. They stayed put, never folded over, twisted or any of the irritating things elastic does. Now they have put elastic in the waist and my new pairs have developed permanent folds, they look ok out of the wash but when I get up from sitting, there's that fold. I don't know why they made the change but they took the most perfect pants and ruined them. Color me sad.

I HAVE BEEN A LANDS END CUSTOMER FOR YEARS! IT ALWAYS WAS MY GO TO STORE! IT WILL NOT BE ANYMORE! I PROBABLY WILL SELECT LLBEAN. AT THIS MOMENT. THEY ARE SUPPOSE TO BE WORKING ON COMPLETEING MY RETURN! I SENT THEM A RECEiIPT WITH MY RETURN. THEY ARE TELLING ME THE SHIRTS ARE FROM A DIFFERENT ORDER. THE ITEMS I RETURNED CAME WITH THE SAME INVOICE THAT THEY WERE RETURNED WITH! I DID MAKE A
MISTAKE SENDING A SHIRT BACK WITH THE ORDER THAT I PAID ALOT MORE FOR THAN ANY SHIRT IN THE BOX. ALSO THERE WERE TWO SHIRTS LACKING WHEN I RECEIVED THE ORDER THAT I REQUESTED TEM TO BE SENT. ALL SHIRTS WERE MADE IN PERU! IF I EVER GET MY RETURN STRAIGHTENED OUT…… I MAY GIVE A MORE POSITIVE REVIEW.

Ordered gifts for my son and husband. Paid $20 for expedited shipping and received one of 3 items before Christmas. Wasn't happy with the quality and workmanship of anything I bought, so I had to return it all, losing another $7 for return shipping. So after I returned everything I ordered, I spent nearly $30 just to look at it and send it back. Then I got a preprinted credit card with my actual name on it, unrequested. I won't be using it nor ordering from Land's End again. Ever.

I've ordered quite a bit in the last year from Lands' End. I especially like their swimwear - many options, high quality, reasonable prices. I just purchased a down coat that is equivalent in quality to what I could get at LL Bean or Eddie Bauer and it was literally half he price. While I don't shop Lands' End clothing for more fashionable items, it's my go-to for classics, basics.

Bought a dog jacket which sadly was just too big for my dog, so sent in a return request...
Total purchase amount $44.97 USD
Amount refunded $29.02 USD

Be warned! Seems they don't refund shipping either way and shipping cost is kinda crazy for a small dog jacket - I wont buy from them again...