On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The lamps were absolutely gorgeous. However, they were HUGE and didn't fit on my tables. I wish they were available in a smaller size.
The customer service person was excellent and really helped me to select the right one.
This fan was extremely difficult to assemble. Instructions were very poor. Missing steps. It took forever to mount this fan. Beautiful once assembled and good functionality.
Poor information available on which light kits would work for the fan. Customer service was quick to respond and assist.
Great price!
Hi - we apologize if you had an issue installing a fan. Not sure which design it was from your comments, but if you need any assistance just reach out to our customer service team if you haven't already and they can help you out.
Good selection, site easy to navigate, shipment as promised and well packaged
Thank you for the feedback on using our site, we appreciate it.
Available products
Easy to order and delivery was quick.
Thank you for the feedback and rating.
I had a chat with an agent and I asked for a "New Customer" courtesy discount and she was rather impolite and not very customer-service oriented. I was ready to void my entire purchase.
Hello - We are truly sorry to hear your experience with us was not satisfactory. We strive to offer quality customer service at every turn and apologize that we did not met that standard. We were able to review your order and at this time we do not have any valid codes that can be applied. These are beautiful choices exclusive to Lamps Plus and we do ensure to list our items with the lowest prices around for our products. You do also still have 60 days to price match should you see that these items go on sale. We do apologize for any inconvenience and should you have any further questions, please feel free to contact us any time, we are happy to assist.
Unbelievably fast delivery with no damage. The actual product looked just like it did online.
The floor standing lamp has 3-lamps. There is no electric switch, unbelievable. Each lump have to switch on and off. Specially, difficult to reach top lamp switch. This product is no use, I sent it out to garbage collector. Never trust to order any products from this company ‼
M Moon.
Hi - if the design you ordered had individual controls on each lamp head, and that is not what you wanted, all you had to do was contact our customer service team and we could have arranged for a return and found you a design that better suited your needs, If you still need help from our customer service team you can contact them and they can assist you. Thank you for the comments.
Great choice of products. Delivery was questionable though since they dropped off the lights by my mailbox instead of on my front porch - glad they weren't stolen since our mailbox is 300 feet from our front door.
Unfortunately the site has the height of the lamp listed as 14 3/4" which would have worked perfectly in my entertainment center. In actuality these lamps are 17.5" tall. Had I read all the comments I would have learned this ahead of time. I have no use for these lamps and will have to find something else.
Hi - the design of the lamp you ordered has an uno style shade, and it is possible to fit it onto the lamp the wrong way around, which would make the lamp be taller. If you reach out to our customer service team they can investigate and help you out.
Lamps Plus has a large and varied inventory. The Chat help was awesome. Thank you
Glad you found our chat service useful, thank you for the feedback.
We received our order quickly and with no problems. Assembly was easy and it looks beautiful. Exactly what we wanted!
Glad to hear that! Thank you for the comments and we hope you will enjoy your new fountain.
Your website is user friendly and the description of the products are clear.
Thank you for saying so, we appreciate it.
I've ordered many times from lamps plus when I lived in Florida. Now I'm in Canada. My new lights came really fast!
Hi - thanks for continuing to be a customer or ours since your move north, we appreciate it. If you have any questions about your order just reach out to us and we can help you out.
Great to hear that, thank you.
I have two very old Japanese figurine lamps. My parents got them in 1949 and they were passed to me My pagoda shades are in bad shape from years of packing/moving—general wear and tear over 53 years. I was glad I could find so many styles to choose from here!
But when I received the shades one was damaged I contacted on a chat line and had an immediate response. A new shade was sent. Customer service is always a big deal with me.
Hi - we hope you enjoy your new lighting. Please let us know if you have any questions about your order.
Easy process in ordering and fast delivery! The lights are beautiful. Thank you, LampsPlus!
Thank you for your order, and thanks to your friend for the recommendation! Hope you enjoy your new lighting.
Easy to order and excellent collection, it has small curve on the chandelier
I received my order in a timely manner and in good condition.
Hi - thank you for letting us know, we hope you enjoy your new lighting.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Lighting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi - thank you for the comments. If you need any further assistance from us just reach out to our customer service team and they can help you out.