Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LabCorp

LabCorp

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LabCorp?
grey stargrey stargrey stargrey stargrey star

LabCorp Reviews Summary

LabCorp's reputation is marred by significant customer dissatisfaction, primarily stemming from poor service and billing issues. Many customers report frustrating experiences with long wait times, unprofessional staff behavior, and inadequate hygiene practices at various locations. Complaints about billing confusion and lack of responsiveness from customer service are prevalent, leading to feelings of neglect and frustration. Conversely, a few positive notes include timely appointment honoring and the convenience of on-site testing at doctors' offices. Overall, the feedback indicates a pressing need for improved customer service training and operational efficiency to enhance patient trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
220
value
166
shipping
50
returns
51
quality
138

We monitor reviews for authenticity

Virginia
1 review
2 helpful votes
Follow Michele M.
Unfollow Michele M.
Share Review
Report Review

Don't go! Awful. Appointments don't hold true as I sat for an hour and 15 minutes. This was a second visit since my first visit the nurse HURT me! Crying, no comfort no apology. Test didn't show results so I had to visit again but a different location. Still charged for sometime didn't do.

Date of experience: February 12, 2023
Oregon
1 review
1 helpful vote
Follow Brandi L.
Unfollow Brandi L.
Share Review
Report Review

I had a paternity test done with my boyfriend and child and I got the results back to the test and it said he wasn't her dad however we had a second one done and it is his child anyone else experience this issue? 5four19seven25six08

Date of experience: February 11, 2023
Arizona
1 review
0 helpful votes
Follow Fuck Y.
Unfollow Fuck Y.
Share Review
Report Review

Lost my order
February 10, 2023

This lab lost my order twice. It had been faxed to labcorp the previous month, but they didn't have it. Dr faxed order again. I called to confirm, but when I arrived at lab, they couldn't find it!

Date of experience: February 10, 2023
Nevada
1 review
6 helpful votes
Follow Teela S.
Unfollow Teela S.
Share Review
Report Review

Such a joke
February 4, 2023

I don't care if the service is good if I almost get sent to collections for a 3 dollar bill even when they have my card on file. There auto system gave me such the run around I was screaming by the end of it it took me 45 dam minutes to pay a literal 3 dollar bill. You guys are the reason our lives are so busy so full of nonsense you guys are a joke thanks for nothing!...

Date of experience: February 3, 2023
California
2 reviews
0 helpful votes
Follow Marie J.
Unfollow Marie J.
Share Review
Report Review

Rating my visit
February 3, 2023

I went to Labcorp today at 588 N Sunrise in Roseville for lab work. I have to say Jude the Lab tech was the best. I am writing this review because this is my first time at that office. I did not even feel the poke. She was very pleasant and accommodating. As a RN myself, I want to give her 2 thumbs up! Thanks Jude

Date of experience: February 2, 2023
California
1 review
0 helpful votes
Follow Terry P.
Unfollow Terry P.
Share Review
Report Review

After having to deal with this lab for the past 11 years as they are the only one available in my town. I want people to understand how disorganized and rude the staff is. I am not sure I even trust the test results. I had Lab work done in December 2022. As of today February 1st they still have no results. When your Doctor wants lab work stat they seem to take longer. The technicians have messed up my test several times and keep having to have them over. I called today as I have a serious condition finally after several times trying got transfered to a very rude person who said my lab work was still not complete. According to my physcian it should have been complete within 7 days max. The person I spoke to was rude and hung up on me. I live in California and this is the only Lab testing company in my town. PLEASE WILL SOMEONE CHECK THEM OUT AND GET THEM ON TOP OF PATIENTS needs. THAT IS WHAT WE PAY FOR. Also note my doctor called them and got the same answers I received. Consequently, I am in the hospital for the lab work that was not done and they are accomodating me, This is costing my insurance and my co-pay extra as I have had to be admitted. Please if possible find another reputable Lab company to have your tests done!

Date of experience: January 31, 2023
Washington
1 review
0 helpful votes
Follow Susan G.
Unfollow Susan G.
Share Review
Report Review

I have been to Labcorp in Seattle 3 times trying to get necessary blood work done, and 3 times I had to leave without it getting done because Labcorp is too cheap to pay enough salary to entice more phlebotomists to want to work there. The employees are wonderful! That is not the problem. Labcorp needs to step up, offer larger salaries to draw more employees that want to work there! Sick of it! They are overworking their employees to death. Get it together Labcorp and quit being so damn greedy!

Date of experience: January 30, 2023
New Jersey
2 reviews
1 helpful vote
Follow Edward W.
Unfollow Edward W.
Share Review
Report Review

Plain unprofessional
January 22, 2023

I went to pennsville NJ for blood and urine test not only did the nurse rip the needle from my arm cause me a nasty bruise the she lost my urine this place is a mess

Date of experience: January 22, 2023
South Carolina
2 reviews
14 helpful votes
Follow B W.
Unfollow B W.
Share Review
Report Review

Labcorp Fails Again
January 20, 2023

You pay your bill to Labcorp on time & in full - you get a nasty overdue letter.

You call them, go through a very long automated obstacle course before getting hold of a real person. You go through the hoops telling the the day/time/etc. Of payment (on time & in full). All seems to be settled - even confirming the rep's name/time of call/etc., and they follow up with a nasty collection-type letter.

You call again... again going through a long mess of hold, sales pushes, etc. & finally get ahold of a real person. The Labcorp rep again says they see it posted as paid (on time, in full) I am about 99% certain they turned over a timely, in-full paid bill to a collections agency. This is not the first time they messed up.

This is just not how a reputable business operates.

Date of experience: January 20, 2023
Pennsylvania
1 review
0 helpful votes
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

Hopewell Road, Downingtown. Wondering how you can start taking care of patients at 7:00 when you don't show up to unlock the door until 7:00, and other worker doesn't show up until 7:17? Also extremely unfriendly, rude.

Date of experience: January 18, 2023
Florida
1 review
0 helpful votes
Follow SHERRI D.
Unfollow SHERRI D.
Share Review
Report Review

THEY SUCK.
January 17, 2023

Wait forever. Offices are way understaffed. They are extremely rude and act like they are doing you a favor. Been sitting 30 minutes. No one has been called back. What are they doing?

Date of experience: January 17, 2023
California
1 review
0 helpful votes
Follow Oksana A.
Unfollow Oksana A.
Share Review
Report Review

Blood work in Labcorp
January 13, 2023

We just did blood test, Treat BLVD location. All staff are very nice. It was busy today, I guess because of sunny day. LEA was very professional, polite and fast. We appreciate your hard work, thank you.

Date of experience: January 12, 2023
Pennsylvania
1 review
3 helpful votes
Follow Heather G.
Unfollow Heather G.
Share Review
Report Review

First off I must say that your employees do not give accurate instructions for specific tests. Had to have a 24 hour urine cortisol test and was given barely any instructions. Had to call another lab just to get information. Secondly, you have terrible turnover times for lab work. I have been waiting for over a week for results. ALL of my patient information is correct and still my Dr has NO RESULTS

Date of experience: January 10, 2023
Arizona
1 review
0 helpful votes
Follow Jen M.
Unfollow Jen M.
Share Review
Report Review

So I needed to get blood drawn. And I have a habit of fainting after I get blood drawn so before I even sat down I told the woman that I have had bad experiences with getting my blood drawn and that I sometimes faint. She told me "your problem is you think about it too much so just don't think about it." And when she went to draw my blood she just kept telling me "don't think about it. I can tell you're thinking about it stop it" which was probably the worst way anyone has tried to distract me from getting my blood drawn. When she was finally done she noticed I was in tears and shaking and she was really confused why I was so upset and could not comprehend that I was having panicking on account of the blood being drawn. She rushed me out of the chair and told me I needed to leave. The other lady working there asked if I needed juice or something but the woman who took my blood told her no and that I just didn't like having my blood taken and told me to leave. My reaction is not uncommon for someone who has just had blood drawn so I'm not sure why she didn't know how to help me. I ended up buying juice from the wallgreens and sitting in my car for about an hour while drinking it trying to calm down. Her behavior was not only incredibly insensitive but also dangerous. I could have fainted in the parking lot or while I was trying to drive home. I will never go back to you for blood work again. Looking at your review it sounds like this specific location wasn't the problem but the people your company hires in general. Someone should probably look into that

Date of experience: January 9, 2023
New Jersey
1 review
2 helpful votes
Follow Von T.
Unfollow Von T.
Share Review
Report Review

While taking info for blood work, lady mouth moving, not talking to me, I heard her having a conversation with someone. No one near her. Ear buds! Can't believe it

Date of experience: January 6, 2023
Texas
3 reviews
2 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

How can you make an appoint with a location that no longer exist. Why should I try another, what chance do have getting one. They SUCK

Date of experience: January 4, 2023
California
4 reviews
24 helpful votes
Follow ReNae M.
Unfollow ReNae M.
Share Review
Report Review

There is nothing good about using Labcorp. Impossible to make appointment by phone, because that system does not work. If you don't believe me just try. So I have to come in and wait forever and I mean forever. People behind the desk are unhelpful and rude and refuse to help. Lastly it is impossible to find it's present location. I will do anything to avoid using Labcorp. I will forgo going to the Dr. if it means I have to use Labcorp.

Date of experience: January 4, 2023
Georgia
1 review
0 helpful votes
Follow Azucena W.
Unfollow Azucena W.
Share Review
Report Review

Rudes phlebotomist.
January 4, 2023

I recently had the worse experience with a LabCorp phlebotomist at my primary doctor. She was unfriendly, rude, and unskilled. I had a hematomatoma and pain for two weeks after the blood drawing. It was a total nightmare.
She was the phlebotomist at Family Care Plus Chamblee in Atlanta GA in December 2022.

Date of experience: January 4, 2023
Florida
1 review
0 helpful votes
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

I went into labcorp today and IT HAPPENED AGAIN! I was billed for MICHAEL P MILLER FROM NEW JERSEY! I told the woman im michael f miller from florida. She said Miller is a very common name this is very common for this to happen!? This has been going on for over a year they said there was nothing they can do about this. My doctor doubled my statins according to the bloodwork, His doctor is Ashhad Mahmood MD, my doctor is T Scridon.
WHY DONT THEY ASK FOR A ZIP CODE IF THE NAMES ARE COMMON THAT WOULD REMOVE THE PROBLEM

Date of experience: January 3, 2023
South Carolina
1 review
0 helpful votes
Follow Londyn R.
Unfollow Londyn R.
Share Review
Report Review

I had an emergency STAT test for HSG to determine health of pregnancy. I did it 7am and should have been at Dr's by 2pm. Because it was 12/30, the last day before a holiday, labcorp dropped the ball and forgot to send the results. I had to call 4 people to get the results which when I received them were not even correctly done. They put the word "note" I the result field with no result following. I was beside myself the entire holiday weekend because of their negligence. I will NEVER use them again. How dare you put your holiday plans over my health and the health of my baby.

Date of experience: January 1, 2023