On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Ordered a pair of earrings (that did not say preorder or custom made) for a last minute Christmas gift. Three months later still have not received anything other than a generic "it's being made" email. I wish I would have found this site and read the reviews before wasting money.
This is the worst company I've ever dealt with. There aren't enough characters to express how terrible it is. They won't ship your items. They hardly respond to emails and messages. They'll offer you store credit so they don't lose money. The customer service is managed my the devil himself. Avoid at all costs.
Ordered on Jan 26, no tracking info was ever provided even though I asked for it and they had taken the money on the 26th. They sent a generic email back that was useless and didn't provide any information on when it would ship. I lost $136 to them. Don't, just don't. I am beginning to think they aren't even a legitimate business given how many reviews reflect the same experience I had. I so regret not looking at the reviews sooner. I wish there was a way to leave review on the site but of course, that is not an option which really isn't surprising.
Ordered a ring and this is the third time in a row they have sent me the wrong item. Obviously they are very disorganized if they can't get the one-of-kinds sent out correctly. Emailed and no response.
Please be careful of this Boutique. If you go online to Instagram, Facebook Reddit, you will see how this company operates. It's not worth doing business with them. They have ways of scamming you so you can't get your money back if they didn't deliver on a product and believe me there's a lot of people that are having this problem with them. They have $90 of my money that I disputed with Chase because I never got the merchandise. They finally contacted me and said if you cancel your dispute with Chase, we will send you your money back that was two weeks ago no response from them so I called Chase today to reinstate my dispute and Chase tells me once you have canceled a dispute you cannot re-enter it go to The Boutique to get your money back. I had to laugh they never refund money. Avoid like the plague.
I placed an order at the beginning of November and have never received it. They claim it was a preorder but the description did not say that. They provided a tracking number but the post office shows it never received the package. I have emailed and DMd with no response.
My experience confirms the serious issues Krush Kandy has with its refund and cancellation policies. This is a purely transactional e-commerce business that attempts to withhold customer funds using contradictory policies. The Facts: 1. Canceled Before Shipment: I placed an order and immediately requested cancellation before the order was processed or shipped, as I had concerns about sizing and the company's reputation. 2. Refusal to Refund Cash: Krush Kandy refused to issue a cash refund ($95.19), insisting that a cancellation is only eligible for store credit. 3. Policy Contradiction: When challenged, they attempted to enforce an "Order Cancellation for Store Credit Only" rule via email screenshot, which is NOT conspicuously posted on their main website Refund Policy page. The posted Refund Policy only covers returns of physical merchandise (which this was not). 4. Violation of Consumer Law: The merchant's attempt to force store credit for an unfulfilled order, where the buyer received no goods or services, violates Federal Trade Commission (FTC) guidelines, which mandate a full cash refund in such scenarios. 5. Business Transparency: The business operates out of multiple rented private mailboxes (PMB 268 in Tucson, AZ, and a suite in Goodyear, AZ), further confirming they are a distant e-commerce reseller, not a true local boutique, yet they use the "boutique" label to justify withholding cash refunds. Conclusion: Krush Kandy holds customer money hostage, even for unfulfilled cancellations. If you need to return or cancel anything, they will force you into store credit, trapping your money in their business. I have filed a chargeback with my credit card company due to their refusal to comply with basic consumer refund rights. Shop at your own risk.
On Dec 1 and 4 of 2025 I placed 2 separate orders that were meant to be Christmas presents for my granddaughter. I was stupid and didnt read the fine print which said it could be 9-12 weeks for delivery. At 12 weeks i begin to email them and am given excuse after excuse, It is now 15 weeks and no word and no delivery. DO NOT FALL FOR THEIR CRAP!
I ordered in November 2025: below is the email confirmation of my order. I NEVER RECEIVED IT. I ORDERED THROUGH AFFIRM AND AM REQUESTING MY MONEY BACK. NO RESPONSE FROM KANDY KRUSH, but plenty of ads to order. NO THANK YOU> Order #******* November 14,2025 The Ridge Zip-Up Padded Corduroy Puffer Vest S-3X EXCLUSIVE Pink / M $48.00
I ordered a holiday sweater from Krush Kandy on Oct. 30. I have not received the item. I received confirmation that they received my payment.
Ordered 01/11. Emailed 01/26. Received bot responses. Filed chargeback 02/05. Shipping created. Now they are emailing and being rude.
Beautiful clothing, accessories and the most beautiful, authentic jewelry pieces but best of all is their customer service by Catherine! She is the absolute best, hands down! She is polite, friendly and simply amazing!
I've interacted with a lot of boutiques over the past several years and Krush Kandy is top notch. Not only do I love the brands they carry, their customer service is exceptional. They are quick to respond to questions and issues but they are also extremely accommodating and generous. I had ordered multiple items, some clothing and some non-clothing but the pair of jeans just weren't good on me. I think every boutique I've ordered from have had the same return policies and it can be frustrating for newcomers but Krush Kandy went above and beyond to make sure I still received my original discount and was happy with my experience.
Customer service for Krush Kandy boutique was phenomenal. I had a few hiccups along the way, but everyone I spoke to was so kind and sweet even when I was a bit frustrated. Overall, my experience with Krush Kandy was amazing, and I will be purchasing from them again. Highly recommend.
I have been a KKB customer for awhile. I have always been satisfied with my purchases. Anytime I have ever had an issue they are always quick to try to make it right.
I just want to say I know that KKB has had their growing pains as a small business. I originally started shopping back in 2018, I ordered a sweater and they found a defect and could no longer order anymore from the vendor. Kristyn took time out of her day and called me herself to apologize. From that moment on I have been a customer. They have treated me very fairly and have ALWAYS been kind. I imagine having a very small team and managing THOUSANDS of orders is no easy task. They have always provided me with very fair resolutions to any issue I have ever had. I know that I've seen a few frustrations with preorders that take 4-6 weeks, but the quality is amazing, and having custom made high volume quality pieces so take time. Kkb has always always in the now 5 years I've been shopping treated me kindly like a valued customer and member of their community. No business is perfect and they all have their growing pains. I am and will remain a very loyal KKB customer.
I had a question regarding an item that I accidentally deleted. The AWESOME customer service attached pics of where item was located. KKB team all the way around has always been helpful, sweet and go above & beyond. Outstanding items, Outstanding customer service!
Ordered a ring on March 22. The description said 4-5 weeks. It is just a few days shy of 90 days and still no ring. KKB keeps stringing me along, acting like they are unable to get an update from their jeweler. I was told "it's on the way", but in the meantime, a "credit could be issued so that I could pick out something different I liked." Umm... no. Not only do I ever want to pick out something else, but I just want a refund, which they are refusing. No wonder her business is failing. Super shady! Buyer beware of her unethical business decisions!
Ordered a blouse from their site. Didn't arrive for close to a month and after multiple attempts to get information from them. They apologized for the mistake and then did nothing to fix the mistake. Just another bs Facebook scam. They should be ashamed of themselves. See BBB reviews before buying from them. Take a look at the photos below. What The Actual F&$#! They did NOTHING to rectify the situation.
Didn't get my tshirt, refund or reply on where it is. Don't order from this site. I asked where it was and still haven't gotten a reply.
I love shopping from Krush Kandy Boutique. They have great customer service. The jewelry is top notch and their other products that they have like clothes,shoes etc have great quality. I do recommend buying from here.
I've been shopping with Krush Kandy Boutique for atleast 3 years this is an awesome small family business that works very hard to make sure all orders are correct & handled with care. They sell clothing, shoes, purses, beautiful jewelry of all prices ranges and lots of 1 of a kind pieces and lots more. I highly recommend checking this boutique out!
I have been buying from this boutique for 3 years now. I have tried many boutiques and now only buy from KKB and one other boutique. Everything has been amazing quality! Even the mystery bags have been awesome! I have shared some issues with them and received an email almost right away. They are so positive and friendly! Everyone that works for them works hard and Kristyn is so down-to-earth! You won't be sorry buying from them!
If I could give this place 0 starts I would. You cannot talk to a person only email and have been waiting for my credit to work and it does not and no one will help. I have sent emails and the last ones have been ignored. DO NOT ORDER FROM HER UNLESS YOU KNOW IT WILL FIT BECAUSE YOU CANNOT GET YOUR MONEY BACK AND YOU HAVE TO PAY TO SHIP IT BACK AND COSTED ME $17.00. I HAVE A $120.95 CREDIT AND IT DOES NOT WORK.
I am in the most horrible situation with this boutique. I loved them in the past...NOT ANYMORE! I made huge orders that I never received. Orders well over $1000. Orders from August ect. I keep sending emails and get the run around. Not one honest response. Owner doesn't seem to care. I'm livid wirh this boutique. I'm a single parent who got literally robbed by them. I get notified today that a transaction was made, WHICH I NEVER DID. I had to cancel my credit card and file a report with my credit card company. I have been super polite with them and patient. NOT ANYMORE! Kristyn if you're reading this...How can you sleep at night knowing you robbed a single parent and doing NOTHING to fix this.? I had friends that were buying from this boutique and will stop. Word of mouth is precious and many will know what you people have done to me. You don't care, as long as you're getting money. How awful is it, charging someone who has NOT made a purchase. Don't trust them with your credit Card on their app. This isn't funny, but they seem to be laughing all the way to the bank. More reports will be filed, to hopefully get my hard earned money back. You can't screw someone over and expect to buy you flowers. AGAIN- STAY AWAY FROM THEM!
I placed my order two weeks ago! The money was taken out of my bank and I have still yet to see that my order was shipped.
Tomorrow, I plan on going to my bank to reverse the charges and claim fraudulent activity!
I'm so not happy and I'm wondering if this is a legit company!
I have had a couple of problems with KKB. But last night I did state my concern about repeating a new policy. Once is enough or u can send out a text or email to your customers. Customers want to shop and sometimes their time is limited. The owner seems to go off on tangents and complain about all kinds of things and rambles on and on. She repeats things and complaining really gets to me. Some customers only watch the replay because they can skip the nonsense, I honestly think a few minutes of chitchat is enough, unless u just come on for that or explain new polices, I have used them for 2 years and if there is a problem instead of saying let's talk about this latter or I'm sorry u feel this way, she says that it's time to move on. It's very hard to say how you are feeling basically by texting other than she knew there is a problem. She doesn't want to deal with problems, Who does but I don't
Want unhappy customers especially ones that are regulars and paying their bills. There do have nice products especially the jewelry but I've decided "to move" on. I have really never giving a negative review but I guess there is always a first time.
I've shopped with numerous boutiques and know that you only can return non sale items for store credit. Okay, so I wanted to return a non sale item i purchased from them for store credit. They refused the return stating it was a pre-order. Pre-order? Umm no. No where does/did it say pre-order. No where does/did it say final sale. In fact it was the last item in stock when I purchased. Definitely better boutiques to shop with when they don't honor their policies.
I was just in one of their live shows, I was in there for about 15mins, and all she did about was trash talk some other boutique owner. The whole room was talking trash about whoever the other person was. I asked why so much drama, she said her and her customers are like a family and that they talk about whatever they want. What kind of business owner does that? I made 1 order a few days ago, it shows fulfilled, but no tracking number. I asked about it, and all she said was look at shipstation. I did look, and it was there either. I would not recommend this boutique or the owner. She seems to thrive off drama. She said if I didn't like it, I was welcome to leave, so I did. Too many other boutiques out there with very kind and professional owners.
I've been a customer for over 3 years, love the company, the owner, the clothes, the jewelry, the fast shipping, the excellente customer service, and just the all around good vibes! You won't regret shopping here and it's like they say "I bet you can't eat only one" now it's " I bet you won't buy only one" lol. I definitely recommend Krush Kandy to all my friends and family. They get so excited when I gift them something and state I got it at Krush Kandy.
I have been shopping here for years and will not shop really anywhere else! The owner has personally reached out a couple of times to make sure my issues got fixed. They have great quality and hands down the best customer service! In regards to the review left about her being rich because she had a farm is extremely tacky and really this person clearly hasn't been following Kristyn long enough to know how trustworthy she is and how hard she works to make everything right! I recommend this boutique!
