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Ordered a pair of earrings (that did not say preorder or custom made) for a last minute Christmas gift. Three months later still have not received anything other than a generic "it's being made" email. I wish I would have found this site and read the reviews before wasting money.
This is the worst company I've ever dealt with. There aren't enough characters to express how terrible it is. They won't ship your items. They hardly respond to emails and messages. They'll offer you store credit so they don't lose money. The customer service is managed my the devil himself. Avoid at all costs.
Ordered on Jan 26, no tracking info was ever provided even though I asked for it and they had taken the money on the 26th. They sent a generic email back that was useless and didn't provide any information on when it would ship. I lost $136 to them. Don't, just don't. I am beginning to think they aren't even a legitimate business given how many reviews reflect the same experience I had. I so regret not looking at the reviews sooner. I wish there was a way to leave review on the site but of course, that is not an option which really isn't surprising.
Ordered a ring and this is the third time in a row they have sent me the wrong item. Obviously they are very disorganized if they can't get the one-of-kinds sent out correctly. Emailed and no response.
Please be careful of this Boutique. If you go online to Instagram, Facebook Reddit, you will see how this company operates. It's not worth doing business with them. They have ways of scamming you so you can't get your money back if they didn't deliver on a product and believe me there's a lot of people that are having this problem with them. They have $90 of my money that I disputed with Chase because I never got the merchandise. They finally contacted me and said if you cancel your dispute with Chase, we will send you your money back that was two weeks ago no response from them so I called Chase today to reinstate my dispute and Chase tells me once you have canceled a dispute you cannot re-enter it go to The Boutique to get your money back. I had to laugh they never refund money. Avoid like the plague.
I placed an order at the beginning of November and have never received it. They claim it was a preorder but the description did not say that. They provided a tracking number but the post office shows it never received the package. I have emailed and DMd with no response.
My experience confirms the serious issues Krush Kandy has with its refund and cancellation policies. This is a purely transactional e-commerce business that attempts to withhold customer funds using contradictory policies. The Facts: 1. Canceled Before Shipment: I placed an order and immediately requested cancellation before the order was processed or shipped, as I had concerns about sizing and the company's reputation. 2. Refusal to Refund Cash: Krush Kandy refused to issue a cash refund ($95.19), insisting that a cancellation is only eligible for store credit. 3. Policy Contradiction: When challenged, they attempted to enforce an "Order Cancellation for Store Credit Only" rule via email screenshot, which is NOT conspicuously posted on their main website Refund Policy page. The posted Refund Policy only covers returns of physical merchandise (which this was not). 4. Violation of Consumer Law: The merchant's attempt to force store credit for an unfulfilled order, where the buyer received no goods or services, violates Federal Trade Commission (FTC) guidelines, which mandate a full cash refund in such scenarios. 5. Business Transparency: The business operates out of multiple rented private mailboxes (PMB 268 in Tucson, AZ, and a suite in Goodyear, AZ), further confirming they are a distant e-commerce reseller, not a true local boutique, yet they use the "boutique" label to justify withholding cash refunds. Conclusion: Krush Kandy holds customer money hostage, even for unfulfilled cancellations. If you need to return or cancel anything, they will force you into store credit, trapping your money in their business. I have filed a chargeback with my credit card company due to their refusal to comply with basic consumer refund rights. Shop at your own risk.
On Dec 1 and 4 of 2025 I placed 2 separate orders that were meant to be Christmas presents for my granddaughter. I was stupid and didnt read the fine print which said it could be 9-12 weeks for delivery. At 12 weeks i begin to email them and am given excuse after excuse, It is now 15 weeks and no word and no delivery. DO NOT FALL FOR THEIR CRAP!
I ordered in November 2025: below is the email confirmation of my order. I NEVER RECEIVED IT. I ORDERED THROUGH AFFIRM AND AM REQUESTING MY MONEY BACK. NO RESPONSE FROM KANDY KRUSH, but plenty of ads to order. NO THANK YOU> Order #******* November 14,2025 The Ridge Zip-Up Padded Corduroy Puffer Vest S-3X EXCLUSIVE Pink / M $48.00
I ordered a holiday sweater from Krush Kandy on Oct. 30. I have not received the item. I received confirmation that they received my payment.
Ordered 01/11. Emailed 01/26. Received bot responses. Filed chargeback 02/05. Shipping created. Now they are emailing and being rude.
They take forever to ship if you even get your stuff. And don't plan on making any returns because they will only give store credit, or will deny your return for some invalid reason!
Ordered a lounge set, sweater and pair of earrings in Jan 11th. Got an order confirmation, it is now Jan 27th and still no tracking number or status. I emailed and got a canned response from AI or computer stating their ship time is 2-4 days. We are now on day 16 and no information or order status provided. When I go to their website and go to " track my order" and that reflect no active orders for me. What? This appears to be a scam or shell company. They will not give me a status on my order or tell me why. BEWARE Of THIS Business!
I ordered a pair of shoes that said they were in stock. After not hearing anything for a few weeks I emailed to find out. Didn't get a response for several days so followed up. After another few days I was informed they were on back order. Finally received them after 6 weeks. They were too large in my normal size so went to return them only to get a message they were final sale. At NO time was this every shown or stated anywhere. Site is a scam. Buyer beware!
DO NOT SHOP HERE. Horrible customer service and a complete fraud. They take advantage of their customers. I have been trying to get a refund for shoes I've already returned and they confirmed they received. I sent multiple emails with no response, I only received a response after I reported them to BBB. But still have not received my money back! They will spam your email daily but cannot respond to customer emails. This shoe order was placed 11/21/24 ORDER #******* and returned right after Christmas after I received a "look alike" of what their website depicts. It is now 1/27/25 and this issue still has not been resolved. Shop elsewhere.
Placed an order on December 8th; it's now January 25th, with no order in sight. I was promised over a week ago that I'd have tracking information, but there is still nothing.
Never got order could not get any response till I popped up on her live in comments then she finally messaged me on messenger very hateful. Well not very buisness like for sure, said my package shipped and I need to figure it out so my loss I guess. I would not order from her. I will not again for sure.
If you want to order something order for the upcoming season because it will take several weeks to get your item. I won't be ordering from this website ever again. Way too slow!
I was very disappinted in the response to emails and the timing of shipping. All three items took forever. I bought the return label but wasn't even able to return my items as the return portal does not work. Never again.
I purchased 4 sweaters. 2 are very poor quality and the third one has a horrible chemical smell. I haven't received the 4th sweater yet and i ordered almost 3 weeks ago. Right now the status says it hasn't shipped yet.
I cant return the other 3 sweaters because they are considered holiday (Valentine's Day) and therefore are non refundable even for store credit. It does not state anywhere in description that its final sale and that its holiday. When I checked out it still didn't say anywhere that the sweaters were holiday and final sale. You have to really look for this in their return policy.
Do not purchase from this company.
Ordered a month ago, still haven't received purchase. I have contacted them 4 times, still keep getting the run around. No way to speak to customer service on phone. Horrible service! Will never order from this place again!
I ordered a cardigan a month ago and it has still not shipped. I have now emailed the company twice with absolutely no response. I would never buy from this company again, because of the total lack of costumer service and the horrid shipping times. I hope I eventually get my sweater, but honestly I am not holding my breath.
Buyer beware. Ordered something that was IN STOCK on 11-8 and it said it would ship in 2-4 days. I asked in the notes field of my order to ship ASAP please if they could. A week later it hadn't shipped. I ask and they said "oh some take 5-7 days check back at business day 7." I look at the product listing and it said "ships in 2-4 days." I ask at business day 10 and wait 2 days for a reply when I had to ask AGAIN where my order was. Then they say it will ship in "5-7 days ONCE RESTOCKED per the item description" Now ALL OF A SUDDEN the product listing says it needs to be restocked. What?! It was in stock when I ordered it. Then they act all innocent and say they are busy and are trying. Why don't you tell a customer there is an issue? I have ordered from dozens of boutiques, some larger than this one, and this is by far the worst communication and service I have had. And since they don't offer refunds I am screwed into credit which I will have to trust they actually send product for. And why do they not have a place for google reviews?
So I ordered the reindeer sweater and the Adeline Crossbody bag in one order. If I'm not mistaken, their website said items shipped out between 2 to 5 business days. Well, mine were not shipped in that timeframe. I bought my items November 3 and I just received them today which is November 16. My sweater was shipped first then my bag shipped. And then first I was told something with the bag. I'm guessing, maybe she thought she didn't have any more in stock. She was waiting for the warehouse I guess to get back to her to see if they were still in stock. I looked online after I ordered the bag and it was still 1 in stock. The sweater is very cute though and so was the bag however they don't do refunds so if something doesn't fit then you're out of money. They give you store credit, but not a refund.
I fell victim to a Instagram ad and first ordered 2 sweaters. They turned out to be awful quality and smelled heavily of chemicals. Even though the return policy said I could return within a specific time period (because I never order clothes that don't allow a refund!), they wouldn't refund me and instead only offered a store credit. So I placed an order on April 18 for something else. It's now August 25,4 months later, and I still haven't received my order! The only response I've received to my 6 emails is a $20 gift card for the inconvenience. I will absolutely not be using it or shopping there any more. I want to support a small business, but my experience with this company is absolutely awful. Buyer beware!
Didn't receive an item on my order. Emailed 5 times, Facebook messaged twice. They would respond that they got the emails and never send the item!
Ordered a product that was supposed to ship in 2-4 days, it has been over a month and no shipment movement. (They sent out an email on June 19th saying it had shipped and the shipping company still has no information.) Have reached out to customer service and they were useless, said they were working on it and weeks later still nothing. Requested a refund, no response. Will be filing a chargeback. Would 100/10 never recommend this site. And not that it should matter, but this was an over $350 item, so this isn't a small amount they are ignoring.
I placed an order for the 1st time with this store only to get a confirmation that it was going to the wrong address, I tried reaching customer service to advise the error and have it changed to right address and sent numerous email's and a message on there website on the day I made the purchase. I haven't been able to reach anyone, the pkg is heading to florida instead of pa. I made the order a few days ago and today I got a email saying the pkg is on the way to Florida. I'm so disappointed. And I'll never going to see the item I ordered. Horrible customer service! STAY AWAY FROM THis STORE!
I have been a customer for 7 years. Service has always been great, quality is outstanding. Love love love their jewelry.
I ordered shoes for an event and a week later they still had not shipped. I reached out just to see if they would make it in time and i was told that the vendor had shorted them my size but they still had my size listed on the website for people to buy. I was told they would ship them out as soon as they got them. I replied and asked to cancel my order and just get a refund since i had no idea when they would be shipped and they weren't going to make it in time for my event. I never got a response and four days after asking to cancel they still shipped the shoes. I then asked to return them and they had no problem responding minutes later to inform me that it was only store credit and i had to pay to ship them back. I will never spend any money at the boutique again considering they can't accept their mistake and make it right.
I have purchased from Krush Kandy a couple of times and, even though the pre-order items are slower to ship, they are pre-order, so I get it. However, one item ordered months ago still has not arrived. I emailed them multiple times...no response. The items I received are good quality and beautiful but it's not worth the drama of potentially paying for something I have to keep monitoring until it arrives months later!
