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Ordered a pair of earrings (that did not say preorder or custom made) for a last minute Christmas gift. Three months later still have not received anything other than a generic "it's being made" email. I wish I would have found this site and read the reviews before wasting money.
This is the worst company I've ever dealt with. There aren't enough characters to express how terrible it is. They won't ship your items. They hardly respond to emails and messages. They'll offer you store credit so they don't lose money. The customer service is managed my the devil himself. Avoid at all costs.
Ordered on Jan 26, no tracking info was ever provided even though I asked for it and they had taken the money on the 26th. They sent a generic email back that was useless and didn't provide any information on when it would ship. I lost $136 to them. Don't, just don't. I am beginning to think they aren't even a legitimate business given how many reviews reflect the same experience I had. I so regret not looking at the reviews sooner. I wish there was a way to leave review on the site but of course, that is not an option which really isn't surprising.
Ordered a ring and this is the third time in a row they have sent me the wrong item. Obviously they are very disorganized if they can't get the one-of-kinds sent out correctly. Emailed and no response.
Please be careful of this Boutique. If you go online to Instagram, Facebook Reddit, you will see how this company operates. It's not worth doing business with them. They have ways of scamming you so you can't get your money back if they didn't deliver on a product and believe me there's a lot of people that are having this problem with them. They have $90 of my money that I disputed with Chase because I never got the merchandise. They finally contacted me and said if you cancel your dispute with Chase, we will send you your money back that was two weeks ago no response from them so I called Chase today to reinstate my dispute and Chase tells me once you have canceled a dispute you cannot re-enter it go to The Boutique to get your money back. I had to laugh they never refund money. Avoid like the plague.
I placed an order at the beginning of November and have never received it. They claim it was a preorder but the description did not say that. They provided a tracking number but the post office shows it never received the package. I have emailed and DMd with no response.
My experience confirms the serious issues Krush Kandy has with its refund and cancellation policies. This is a purely transactional e-commerce business that attempts to withhold customer funds using contradictory policies. The Facts: 1. Canceled Before Shipment: I placed an order and immediately requested cancellation before the order was processed or shipped, as I had concerns about sizing and the company's reputation. 2. Refusal to Refund Cash: Krush Kandy refused to issue a cash refund ($95.19), insisting that a cancellation is only eligible for store credit. 3. Policy Contradiction: When challenged, they attempted to enforce an "Order Cancellation for Store Credit Only" rule via email screenshot, which is NOT conspicuously posted on their main website Refund Policy page. The posted Refund Policy only covers returns of physical merchandise (which this was not). 4. Violation of Consumer Law: The merchant's attempt to force store credit for an unfulfilled order, where the buyer received no goods or services, violates Federal Trade Commission (FTC) guidelines, which mandate a full cash refund in such scenarios. 5. Business Transparency: The business operates out of multiple rented private mailboxes (PMB 268 in Tucson, AZ, and a suite in Goodyear, AZ), further confirming they are a distant e-commerce reseller, not a true local boutique, yet they use the "boutique" label to justify withholding cash refunds. Conclusion: Krush Kandy holds customer money hostage, even for unfulfilled cancellations. If you need to return or cancel anything, they will force you into store credit, trapping your money in their business. I have filed a chargeback with my credit card company due to their refusal to comply with basic consumer refund rights. Shop at your own risk.
On Dec 1 and 4 of 2025 I placed 2 separate orders that were meant to be Christmas presents for my granddaughter. I was stupid and didnt read the fine print which said it could be 9-12 weeks for delivery. At 12 weeks i begin to email them and am given excuse after excuse, It is now 15 weeks and no word and no delivery. DO NOT FALL FOR THEIR CRAP!
I ordered in November 2025: below is the email confirmation of my order. I NEVER RECEIVED IT. I ORDERED THROUGH AFFIRM AND AM REQUESTING MY MONEY BACK. NO RESPONSE FROM KANDY KRUSH, but plenty of ads to order. NO THANK YOU> Order #******* November 14,2025 The Ridge Zip-Up Padded Corduroy Puffer Vest S-3X EXCLUSIVE Pink / M $48.00
I ordered a holiday sweater from Krush Kandy on Oct. 30. I have not received the item. I received confirmation that they received my payment.
Ordered 01/11. Emailed 01/26. Received bot responses. Filed chargeback 02/05. Shipping created. Now they are emailing and being rude.
I tried to contact the company through every media outlet (Facebook, Messenger) as well as by email and never received a response. My order took 8 weeks to ship. I have yet to receive a response. Because of the delay in shipping the merchandise I canceled the order. I will never order from Krush Kandy again and will share my experience with all of my friends and on social media.
I ordered a necklace in March…still don't have it and asked for refund.nothing….i have emailed to many times to count and am furious about no reply! I don't have picture but have order number!
I placed an order back in March and still have not received my order. I've reached out to them multiple times and they will not respond. The got my money, I got left on read.
I placed an order for two sunflower sleeve top ( one of each color) on February 10 2025 received one on February 21 2024 good tight?! BUT then it happened the lies and the " we don't show an order" lip service started...almost daily emails for days, and the response is an automated message. Finally get someone who then blamed the " factory"? Huh? Supposedly the missing top was sent out MARCH 10...ummmmm NOPE! Then several more emails and finally getting in touch with the BBB. They didn't even respond to them! The on EASTER Sunday I get a message stating that they shipped that day...huh. But it shipped March 10🤣🤣🤣 ya No. So now we're into APRIL shipped twice but never gets received by the USPS! People they lie and are great at excuses. Finally this GIFT is no longer wanted. We gave up! I do have to say, they were speedy I. The refund! That showed that I was never getting this top. By the way they are still advertising and selling said top.GOOD LUCK GETTING YOUR ORDER! NEVER AGAIN. BEYOND UNPROFESSIONAL.
I placed an order early December of 2023 and I am still trying to get my purchase resolved. There is no communication from them unless I reach out. They ignore and refuse to take responsibility even when I reported them to the BBB and I am still out my money they took from me back in December because they only issue you a credit to their boutique to which I tried ordering another item on February 8th that I have yet to receive. Pictured are the email communication and you can see that there are no status updates unless I reach out first. Absolutely the worst experience I have ever encountered with a "small" business
I received the wrong ring weeks ago and have yet to receive a response as to how to return or exchange for the ring that I ordered. If I could give less than 1 star, I would.
I ordered a sweater from this place on 1/29/24. Did not receive it asked numerous time for a refund and no response. Still nothing and status says fulfilled. NOT
Purchased a cardigan from KKB for $67.99. Later I found the EXACT same cardigan on another boutique for only $27.98! What a rip off KKB is!
I ordered a sterling silver bracelet from them and didn't receive. Sent an email and no contact. Do not order from them, they take your money and don't provide product.
Krush Kandy is quick to take your money but slow to deliver your items or you don't receive at all. Several mistakes, extremely slow to respond, the phone number is not listed to contact them, and items are not worth it. With so many other online boutiques that provide exceptional service and items, don't waste your time with Krush Kandy.
I ordered a jacket on the 22nd and tried to reach out after it never shipped. The 5th somebody finally emailed me back and said it would take 5-7 business days. I stated if that's the case why still nothing. She's like oh they are behind but it's here today and should be sent out today. I wanted this jacket for vacation. It's now the 13th and still has not been shipped. I'm super depressed and nobody is answering me. I want a refund and don't want the jacket at this point.
I've watched a few boutiques and none compare to KKB. Kristyn is so personable, live shows are the best, great quality with clothes, shoes and jewelry. Great prices and fast delivery. Best turquoise jewelry.
I love Krush Kandy! Wonderful service. Quick replies. Beautiful jewelry and clothing. I love all of their products. Kristyn and Eric are awesome! I would highly recommend their site. High quality products!
I love everything I have gotten from Krush Kandy. It's all high quality & beautiful. Pre-orders may take a while, but they are worth the wait.
I have shopped with KKB for well over a year now and have nothing but great things to say about their great customer service and the quality of their jewelry and clothing. Kristyn is so sweet and I really enjoy her lives. I highly recommend this boutique!
This company is on top of things.
They connect with people, their customer service is quick and they are super friendly
Krush Kandy Boutique is my go to for fashion and jewelry, and the deals are amazing! Kristyn has such great taste that I've stopped going to the mall! There are at times mishaps, but her staff never fail to fix it! Kristyn deserves a thousand
I absolutely love this boutique her jewelry is stunning! I have an addiction to say the least not only is her jewelry amazing she always provides the cutest on trend styles at a great price point! Not to mention if there are any issues with an order she always makes it right for me in a timely fashion
I have been a customer for over 3 years and the quality of jewelry is amazing. Krush Kandy is a great place to get unique pieces for your collection. They care about their customers and do whatever is necessary to fix any issues.
Just recently had an excellent customer service experience with a necklace I purchased. There was great communication with Catherine and was resolved with no problem. Krush Kandy went above and beyond with helping me. Not a lot of companies out there would do what it takes to make the customer experience a great one—-KKB did! Love their jewelry and clothes. So grateful and thank you, Catherine and Kristen!
Theresa G.
We are responding to the complaint filed by Kara P. Regarding an order placed through our boutique.
Upon internal review:
The customer placed an order on March 25,2024, for the Sunflower Lace Mesh Top, and according to tracking, the order was delivered successfully.
We have no customer service emails from the email address used in the BBB complaint—only one message that was a reply to a marketing campaign email, which clearly states it is not monitored for support. This was the only correspondence we received, and it simply stated, “You got my money,” with no request or context for assistance.
If the customer had emailed our designated customer service email (hello@krushkandy. Com) or used the return portal, we would have been happy to assist.
Furthermore, the customer placed a second order with us on June 5,2024, which was also fulfilled and delivered. This indicates that the customer not only received her original order but was satisfied enough to order again.