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Ordered a pair of earrings (that did not say preorder or custom made) for a last minute Christmas gift. Three months later still have not received anything other than a generic "it's being made" email. I wish I would have found this site and read the reviews before wasting money.
This is the worst company I've ever dealt with. There aren't enough characters to express how terrible it is. They won't ship your items. They hardly respond to emails and messages. They'll offer you store credit so they don't lose money. The customer service is managed my the devil himself. Avoid at all costs.
Ordered on Jan 26, no tracking info was ever provided even though I asked for it and they had taken the money on the 26th. They sent a generic email back that was useless and didn't provide any information on when it would ship. I lost $136 to them. Don't, just don't. I am beginning to think they aren't even a legitimate business given how many reviews reflect the same experience I had. I so regret not looking at the reviews sooner. I wish there was a way to leave review on the site but of course, that is not an option which really isn't surprising.
Ordered a ring and this is the third time in a row they have sent me the wrong item. Obviously they are very disorganized if they can't get the one-of-kinds sent out correctly. Emailed and no response.
Please be careful of this Boutique. If you go online to Instagram, Facebook Reddit, you will see how this company operates. It's not worth doing business with them. They have ways of scamming you so you can't get your money back if they didn't deliver on a product and believe me there's a lot of people that are having this problem with them. They have $90 of my money that I disputed with Chase because I never got the merchandise. They finally contacted me and said if you cancel your dispute with Chase, we will send you your money back that was two weeks ago no response from them so I called Chase today to reinstate my dispute and Chase tells me once you have canceled a dispute you cannot re-enter it go to The Boutique to get your money back. I had to laugh they never refund money. Avoid like the plague.
I placed an order at the beginning of November and have never received it. They claim it was a preorder but the description did not say that. They provided a tracking number but the post office shows it never received the package. I have emailed and DMd with no response.
My experience confirms the serious issues Krush Kandy has with its refund and cancellation policies. This is a purely transactional e-commerce business that attempts to withhold customer funds using contradictory policies. The Facts: 1. Canceled Before Shipment: I placed an order and immediately requested cancellation before the order was processed or shipped, as I had concerns about sizing and the company's reputation. 2. Refusal to Refund Cash: Krush Kandy refused to issue a cash refund ($95.19), insisting that a cancellation is only eligible for store credit. 3. Policy Contradiction: When challenged, they attempted to enforce an "Order Cancellation for Store Credit Only" rule via email screenshot, which is NOT conspicuously posted on their main website Refund Policy page. The posted Refund Policy only covers returns of physical merchandise (which this was not). 4. Violation of Consumer Law: The merchant's attempt to force store credit for an unfulfilled order, where the buyer received no goods or services, violates Federal Trade Commission (FTC) guidelines, which mandate a full cash refund in such scenarios. 5. Business Transparency: The business operates out of multiple rented private mailboxes (PMB 268 in Tucson, AZ, and a suite in Goodyear, AZ), further confirming they are a distant e-commerce reseller, not a true local boutique, yet they use the "boutique" label to justify withholding cash refunds. Conclusion: Krush Kandy holds customer money hostage, even for unfulfilled cancellations. If you need to return or cancel anything, they will force you into store credit, trapping your money in their business. I have filed a chargeback with my credit card company due to their refusal to comply with basic consumer refund rights. Shop at your own risk.
On Dec 1 and 4 of 2025 I placed 2 separate orders that were meant to be Christmas presents for my granddaughter. I was stupid and didnt read the fine print which said it could be 9-12 weeks for delivery. At 12 weeks i begin to email them and am given excuse after excuse, It is now 15 weeks and no word and no delivery. DO NOT FALL FOR THEIR CRAP!
I ordered in November 2025: below is the email confirmation of my order. I NEVER RECEIVED IT. I ORDERED THROUGH AFFIRM AND AM REQUESTING MY MONEY BACK. NO RESPONSE FROM KANDY KRUSH, but plenty of ads to order. NO THANK YOU> Order #******* November 14,2025 The Ridge Zip-Up Padded Corduroy Puffer Vest S-3X EXCLUSIVE Pink / M $48.00
I ordered a holiday sweater from Krush Kandy on Oct. 30. I have not received the item. I received confirmation that they received my payment.
Ordered 01/11. Emailed 01/26. Received bot responses. Filed chargeback 02/05. Shipping created. Now they are emailing and being rude.
I have been a customer since September 2024 and I have loved everything I have I purchased and got everything delivered in a timely fashion. KK has the best jewelry and it will not disappoint. Check KrushKandy out!
They have such a wide range of jewelry and stone options! Nothing like you have seen before!
Never really had issues with KBB but their customer service has been helpful and are quick to help if needed.
I have never been disappointed with this boutique. The best unique jewelry and Kristyn is the best at putting the cutest outfits together!
Update: I called FedEx to follow up on my tracking and they told me they already reached out to Krush Kandy boutique that the package may be lost in the mail and I followed up via PayPal messaging with Mr. Krush asking for an update and why I wasn't notified that FedEx called them. I've been ghosted a response and still haven't even been give a store credit refund. I hope other read this and don't make any purchases with this company because now im out $50. I got an ad and liked the pants in it so I ordered a pair according to their measuring charts and the pants were way too small when they arrived. It's not clear that if you return anything it's store credit only until you process the return. Their store credits also expire if not used. I tried emailing their customer service and they refused to offer me a grill refund to my card. I reached out to PayPal to dispute the charge because receiving just store credits that expire is such a scam. It needs to be more prevalent across their website and when making a purchase upon checkout. I will never be shopping with them again and I don't recommend shopping with them because they'll keep your money whether or not their product works for you. They also charge you to send items back, which is typical in lots of other returns but just more money they're keeping from their customers.
It's been three months. I have called, emailed, messaged. I cannot get my money back. I don't understand… just ship the product.
Paid for expedited 2 day shipping and did not receive item until 22 days. Contacted several times by email with no responses so customer service is a joke. Then received a very snarky email basically stating oh well it is what it is. This company has no class their products are subpar have a chemical smell to them. Buy from somewhere else. They run their business with zero care for the customers. No returns allowed they wont return your money only shop credit so you can wait another month for a terrible product. Buy somewhere else! Tons of complaints on social media about this company. BBB rating of F
They are good at taking your money right away. My order was placed on 2/6 I paid for expedited 2 day shipping. It's the 18th still no item. So if you need this for a certain date like I did find another retailer. Also they do not refund they only offer store credit. They do not answer emails until after they know the product is shipped then blame the shipper. I emailed 3 times the final one asking them to cancel. So do not expect to have it in 4-7 days. Just want to clarify that for you. Just buyer beware with this company.
I ordered on January 22 and it is February 25 and I still have not received. I have emailed 3 times and it always check back in 3-5 days. They advertise 4-7 business days for shipping and that is a lie.
I never received my order. It took 3 weeks after multiple attempts to contact the company before I got a response. Offered to cancel my order for store credit. I don't want to wait even longer. It has been over a month the website 3-5 days for shipping. The person who responded was rude. I have filed charge back but in the mean time I am out $200.
It took long for me to receive my purchase. When I did receive the item it wasn't poor quality, but it wasn't good either..
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. They have no support team, no phone number, no chat support. It takes weeks for them to respond to emails. My order never arrived. They never provided any updates, and I had to chase them down to finally get a refund a month later. Horrible! Never again!
DO MOT ORDER FROM THIS BOUTIQUE! I have three outstanding orders, dating back as far as December 13,2024. They have close to $200 of my money, I get no answers and no product. I've been told the pre-order from December has not yet been received, yet I can see the item in stock and am able to add to my cart. Emails are only answered once a week at best. No weekend customer support.
I placed an order on January 15, and I still have received my order or any type of updates. Very poor customer service. Will never buy again from this company.
Do not buy from
This shop. It's a complete scam and I will be reporting this shop to the BBB and ensuring I blast them on every possible social media site. DO NOT BUY FROM THIS SHOP!
Order placed 1/5 FINALLY delivered 2/5. At no time was it mentioned from company it would be a delay in shipment. Emailed several times and always received a "canned" response. I am really unsure if the package would have ever been shipped s if I hadn't emailed them.
I ordered 11/20 and was shown in stock. Then they were preordered to ship January 25. Now I'm told "sometime in February. Poor service! Don't order from them. You are sent generic email replies only!
Ordered 3 items. One item wasn't even showing up that I ordered. There is not a 1- 800 number to call only by email and it was forever getting back to me not prompt customer service. Finally received all of my order but not used to waiting so long. Because of this read other reviews and put mistrust in my mind over this company. Recently found out that they only issue a store credit no refund. I don't like that. On good side they have good merchandise but what is good merchandise if poor customer service and mistrust? They have beautiful jewelry but not enough stock on it and people can't get the item, always sells out and says waitlist. Recently now they have posted on Facebook a contact number and a long explanation for why things haven't been going smoothly even as far as a threatening paragraph about taking legal action against their own customers for defamation. Not good. This isn't going to help them overall in my opinion. Customer's are upset that is why they have said negative comments about them and last I checked people have a right to free speech and their experience with a company.
I purchased 2 sweaters on January 17, and they were just delivered.I sent 2 emails the lables were created and just sitting in the warehouse. She finally answered my first email and gave me this excuse of 4-7 business days until shipping, it had alreayd been that long. When it was shipped I think they sent it the slowest way possible. I wanted to have these before Feb 1 for my daughter and I to wear before Valentines Day was over. She's never answered my second email I sent a few days ago - I got an automated reponse that they are very busy and can take days to respond.
One of the sweaters has a horrible smell, if I can't get it out I guess I'll just throw it away bc is sounds like a return is a nightmare.
Lesson learned never buying from this place again.
I have yet to receive my order that I placed on January 20. Contacted customer service and felt like it was and automated message. Asked for update 8 days after and then 11 days after. Now the label has been printed but still not shipped.
I purchased an item from Kandy Krush on December 25,2024. It is now 2/2/25 and I still have not received my item and when I look up my order on their website it states that the order is"unfulfilled." I sent out an email inquiring about my item and was given the run around about shipping delays due to the holidays. The holidays are long over and I still do not have my item. I disputed the charge with my credit card company and Kandy Krush is holding up the dispute by not communicating with the credit card company. Do not order from Kandy Krush unless you want to donate your money! I did not add photos because it contains my personal information.
First. This customer did a chargeback and already received a refund via the chargeback as seen in the last attached photo uploaded. This means she had a resolution with the chargeback and has no reason for the BBB.
We appreciate your feedback, and we’d like to provide clarity on the situation regarding your order placed on February 6th.
At the time of purchase, before you completed your order, we transparently communicated under the Add to Cartbutton that our processing time was 4 to 7 business days due to an increase in order volume and a temporary staffing shortage. This information was visible to all customers, and we also posted a notice about potential delays in responding to emails, with an expected response time of 3 to 5 business days. Additionally, our auto-response email confirmed this delay when you first contacted us.
We created the shipping label for your order on February 10th, and tracking information shows the package was processed by the post office on February 18th, with delivery confirmed on February 20th. This was all within the 4 to 7 business day window we communicated, so there was no issue with the fulfillment of your order.
Unfortunately, once an order has been processed and shipped, we cannot cancel it.
We also want to address the chargeback that you initiated. The item was delivered to you, and the chargeback has been processed with your bank, meaning you have already received a refund. Since you have both the item and the refund, this situation should be considered resolved and is actually stealing on your end.
We also want to note that using offensive language toward our customer service representatives and telling them to F*** off is inappropriate and unacceptable.
We trust this clarifies the matter, and we hope you understand our position. As the chargeback has already been resolved with your bank, we consider this issue closed