KrogerReviews 347

I work near the location on Egret Bay in League City, Texas and every time I go in, they don't have hot food. Wal Mart is up the road and they have hot food out by 8am. All I can say is that people do eat lunch before noon.

My son was sick at WVU with a 103 temperature. I signed up on line to get food delivered to him. I live in NJ so this was the only way to get him the necessities to get him better. They would not make the delivery because I needed to establish buying from them in their store. I complained and told them what was going on and they still would make an inception. I than got his food delivered from Walmart and it was much cheaper. To the managers of Kroger's that did not want my 60 plus dollars your policy is stupid and you should be ashamed.

I work for Kroger, mabie not much longer seems to how you don't get regular raises no bonuses not even a turkey or ham for the holidays no Christmas parties no nothing and to top it off I learned all the mangers are getting 1000 to 2500 bonus when it's us reg employees that do all the work, no waunder Kroger can't keep help, where's our 1000 to 2500 in a bonus must be nice!

After 2 orders delivered, I might never GO to the grocery store again! On time, accurate, what should be cold, was cold. They brought it all right in and even petted my dog. 5 stars plus!

I can't modify a Kroger delivery order in either the app or the website. It's been weeks. No resolution. And guess what? They say they can't give timeframes on when they will receive my case # and resolve my ticket. What a joke. In what world is there no standard operating time to receive and resolve customer issues? Sounds like you all need a better tech team and web developers.

Today by mistake I had put bottles of Multi Vitamin and I requested Miss Brianna misbehaved that our policy is not to return the medicine. She doesn't know how to talk to a senior citizens. It was within one minute I wanted to return the medicine. When I went to PR counter she came that I can return the medicine because of my wife. The attitude of the so called is not acceptable in good business ethic. Feroze *******316

This store never ceases to disappoint. Ordered pickup tonight and set there waiting. Several others pulled up and they immediately brought out their orders. Apparently they we "friends". I told the worthless employee just to put my order in the dumpster. Manager no where to be seen as usual. The sooner they close this nightmare permanently the better.

Not only did our driver crash into our fence backing up, but he denied it, cursed us, and was extremely unprofessional. My husband, my children, and I all observed the accident and he still denied it happening (even with the damage to his truck to prove it). Never again will I use Kroger delivery. Beware!

I decided to try the Kroger Boost free trial to since my Shipt was expiring and I was told with Boost that you get same prices as shopping at the store.
My first order was $190. I was contacted about 4 times on substitutions but it wasn't a direct communication from the shopper like with Shipt. But that's ok…then I was told they were going to check out then I got a notice saying they were on the way. I live less that 5!min away but because I'm disabled, I use delivery.
So I waited. About 15 min had passed. I check and it says delivered. So I check to see if they left it at the garage door but nothing. So I go back to Kroger.com to see it said cancelled. But my bill was 211.00. So I check the item list and there were things I had not ordered added to it.
I immediately do an on line chat. The Kroger rep contacted instaCart who told her the shopper had a flat tire. I told her he had added items I didn't order so we agreed he stole the order.
But I was charged $211.00 and told it would be 5 to 7 days to be refunded…
I'm disabled, on a fixed income so what was I supposed to do for food now. Luckily I borrowed some money and bought groceries. But after 7 days I was wasn't credited back yet. It took three more phone calls to Kroger and filing a claim with my bank before I ever got my refund. 12 days later it was refunded back to my bank account.
Needless to say I cancelled the trial of Boost the day I used it (I have a screen shot saying the rep did cancel it just in case I'm charged)
But as I explained to the financial dept at Krogers, I signed up for grocery delivery with them, not instaCart therefore I feel they should've immediately returned my money and then they wait for reimbursement from InstaCart. I feel they don't care about their customers and if I had not been able to borrow some money, I would've had no food for 12 days.
I know this is happening a lot because after I told some people what happened, I had one person say there are many times they have items missing they get charged For and just tonight a friend called to say their groceries were just stolen by instaCart too.

Why is Krogers still using InstaCart is what I want to know?

I met this Kroger employee that is jacked he benches 2 plates squats 405 and deadlifts 855 he has huge lats and provides the best care his name is john / jack clouse IF U DONT GIVE HIM A RAISE I WILL FIND YOU AND HUNT YOU DOWN TILL UR CRYING IN A CORNER BEGGING FOR MERCY ON YOUR KNEES

Location krogers located at 8745 spring cypress rd., spring, Texas, *******
Nora in the seafood department has a very rude and awful personality. She's a hateful little employee. Don't work in retail if you are going be like that. I Hope she gets fired. Nora is not doing the full, fresh and ESPECIALLY friendly aspect of the kroger experience. Do not shop here. Please take your business elsewhere.

I go into my local Millington Tn Kroger and right away at the customer service desk im met with an employee whom has a horrible attitude once I am allowed to finish my question she then tells me to cash a Kroger check that was sent to me via usps from Kroger headquarters in Ohio that to cash my said refund check it would cost me a charge 20% of that amount to cash now keep in mind its a check you sent me to refund money you owed me way to go Kroger absolutely suck

I live in a senior condo and since the beginning of the pandemic, been using pickup, warehouse delivery and INSTACART. Kroger Warehouse delivery has been spot-on with only a few items not available since they are delivered right to the store; Pickup at the local market is efficient, professional and quick. HOWEVER, Instacart (this week only) was a horrible experience. There were seven items charged to my order that I DID NOT order, want or was present with my groceries. It was obvious that the driver needed the candle, ice cream, cabbage, noodles, Red Bull etc. I gave her a tip of ten dollars because the weather was snowy and icy. When I reviewed my receipt I found the additions; called Kroger Customer care and they were again professional and quick resolving my issues, however told me to call Instacart to make the complaint which I did and will write about in another review. The Instacart individual I spoke with tried to tell me it was two orders getting mixed up! She insisted I could not speak with her supervisor or anyone in the US. I might be old but still have my faculties.The copy of some of the receipt is below from my computer. She did not give me a receipt

There were almost 80 people in the store. There were two cashiers and 2 people at self checkout to help. Seriously Kroger you can't pay more people to help check people out the store is nice the checkout is something to be desired and you have to bag your own groceries even in the cashier line because there is no one to bag this is why I gave a 1 for review. The managers need to pay attention to how store is run

It's disgusting your techs won't take time to help customers in the pharmacy. The pharmacists are amazing but your techs have turned me off from all rx being filled at the Everson Point store or any Kroger forever more? Twice they said I didn't have coverage. Funny how another drug store located my rx coverage in a few minutes.

- ******* star The President of Kroger should be fired. Any Company's "customer service" starts with it's management's attitude. I can tell by my and all these other reviews that Kroger has a SERIOUS problem. The board of directors are going to have to start at the top to correct it!
My family will NEVER shop at Kroger again!

Horrible service! Never have any clerks to check you out At the Coppell, Texas store. When you start paying me, I will check myself out. Until then I will pay the higher prices at Tom Thumb. Their customer service is 1 million times better. And there is always a cashier available

I went to the Kroger store at 1818 Airport Plaza in Decatur, Illinois this morning to cash in a small winning lottery ticket. I stood at the service desk for several minutes before an employee came into the service desk. This is not a one time incident, there is never anyone behind the service desk at this store and they make customers wait forever. The store did not seem to be very busy at all. The phone was not ringing however the clerk decided to answer not one, but two calls while I had been standing there already for several minutes. Where is the service anymore for customers actually AT the store? Seems in the past years it has gone away, especially at this store.

I have an extremely difficult time ordering groceries from Krogers website. There is no sense in it and no ordering instructions. The user must go through additional steps to add items to the cart. The site is very user unfriendly. I caked Kroger bad spike to a customer service rep and she was not only rude, she could not bring me through the steps of ordering