KrogerReviews 347

Kroger is unorganized I feel like never shop online and do deliver because there was this accident that occur where the person who was shopping for me doing delivery overcharged my card and clear up the whole issue with my bank and called Kroger they gave me fund and payed for my groceries last time I came their but I had go through this trouble somebody screwed up at their end and overcharged my card and bought groceries I didn't buy and instacart and people who do are deliveries for this shouldn't be a loosely business where you hire random people to shop for you because might be able to get away with overcharging your card they can run scott free not being hold accountable for it which mess up they need to be held accountable for it or somebody does this delivery business should exist or it should be so loose and more organized and know where the people are when food like tracker on them or turn it into physical business where you have go to a public building and wear uniform maybe switch your cars and have a tracker just something to keep track of the deliver food and the workers their are rude and should be nicer and polite I mean if you can't afford something you couldn't afford or you just don't want to buy it you change your mind at the last because maybe you weren't sure what you were buying or how much it would cost and thought you could afford it that's not our fault we didn't do it on purpose plus it's one of their jobs to return stuff if someone rejects order no matter how many times they do it what did Kroger expect it was going to be like working their

I know we're trying to find ways to make shopping convenient but I don't know who's idea it was to put self checks in. We are paying you all to shop,pay and load our products on our own. If you're going to have the machines that we work don't have your staff standing around doing absolutely nothing! What are we paying them for! Make it make sense people! We work 10-12 hrs a day and you want us to come in and pay money to other people's jobs when we have gone to work to give you the money that we've earned. Kroger has really falling off. I guess when you're a manufacturing giant customer service no longer exist. I need to go to a place that can't afford the machines and has good old customer service because this isn't good for me. I know it's a lot of other people that feel this way. Some people forget the basic of how you became what you are. Humble look it up!

I live in SW Colorado and have spent the last week trying to find a covid booster. The local store employees are outstanding. The people answering the customer service lines hang up on you if they are not competent enough to perform customer service. Kroger is the ONLY store in this town of 19,000 that has not delivered covid boosters to the local pharmacies. I've shopped at Kroger for over 40 years. I grow more disgusted with Kroger every year. I believe Kroger is more interested in the business of taking over Albertson's than taking care of the customers they've had for years.

Trying to reach a human is impossible. I called the store on Five Mile in Livonia, no one answered. Phone ring, then music, phone rings, then music. Chat people are useless. I reached a chat agent Yehlen and she / he went AWOL. I called every 800 number I could find, all you reach is a bot, Kroger's prices are too high and their customer service - well do they have customer service? What a joke. Shop elsewhere! I sent 2 emails, still waiting for a response.

Multiple problems from day one with no store help and only robots that don't understand anything outside of store. Spent hours trying to set up alternate id so that I could use my fuel points. Ridiculous. I recommend shopping elsewhere.

I have shopped with Kroger for years and every now and then there will "sometimes" be good deals on meat. However most foods, to name some, Kroger Brand Gnocchi (any of their pastas honestly) and Krogers' bakery items could literally have not been made by a more ineffective recipe where every part of the recipe tells you the opposite of what should happen.
When speaking of the Gnocchi, absolute garbage and I mean literal, making me sick... garbage. It is completely over worked, is made out of unhealthy and incomplete ingredients. There is no filling in any of the different kinds they have, just dough, each time I went to bite it, it turned into a LITERAL GLUE.

I do not know how this could have been made worse, three times I have tried it, three times I was not able to get past the second bite.

Change your foods or take them off the shelves, it's pretty insulting to pass this off as "authentic" and "natural" when neither of those words have any meaning to this food.

Proof that there is nothing inside below.(Pic 3 A half piece and a whole piece to compare that there is nothing inside.)

I have shopped at the Rolla Kroger for the past 50 plus years. Ever since they stopped the deli and changed different mgt the store has taken a downward spiral. After all these years I have to stop buying most of my produce from Kroger because of stale and bad produce.

Instead of paying some one to watch for ttheft, pay a cashier to scan the items, had an aweful experience. Went to Publix instead and my grocery's were cheaper, they have friendly cashiers… I won't be back, if I don't have to be, that's for sure.

I am so done with Krogers avocados. People are dying in Mexico to supply America with avocados. The least they can do is put them on the shelves palatable. Instead they freeze them which ruins the ripening process and renders them inedible. Shame on you! How dare you present this incredibly nutritious and delicious fruit and charge money to the public when it is useless! And then tell the public it's fresh! Shame on you! I'm done!

1 AM Dixie Highway (Official)
Doreen Brightwell. 1h
Shout out to Theresa and Deborah at the Shively Kroger to
Night. Theresa was the cashier and Deborah was the
Bagger. They were the ONLY lane open and it was backed
Up. There were four other employees standing around
Talking doing absolutely nothing! Theresa told me it was
Her day off, but she came in to help out. It's good
Employees like these two ladies that will finally get tired of
Doing the work for others and quit to go somewhere else
Where they are valued. Do better Kroger!

After spending hours rifling through hundreds of coupons, I found that you have to be extra careful reading each coupon carefully because it's not always what it seems and this takes a lot of your valuable time. I nearly spent $5 each on two bags of Sunchips because I failed to notice that the coupon was for Pick-up or Delivery ONLY, as those coupons are mixed in with the regular coupons and those chips are going back to the store which is MORE of my time and costs of FUEL, AND is that wasn't bad enough, the $0.80 coupon only brought the price down to $3.69 for each bag and they are only $3.50 at Walmart, which brings me to my other gripe, doing Kroger Feedback to get a few extra points off at the fuel pump. All that time spent and money spent at Kroger saved me a whopping $0.40 total for the month or.20 for two visits to the pump, which after filling up my car, only saved me $2.00 which I can hardly buy a piece of gum with. On top of all this, the weekly coupons, only available from Wed to Tuesday, if you don't get to the store on Wednesday morning to get the deal, the things you wanted will be gone the rest of the week, no matter what store you go in. Not all of us are able to go to the store on Wednesday morning.
OVERALL, it's a racket and you will spend more of your valuable time than it's worth in savings.

Assistant Sean
I has not good customer service skills
We're glad not living close by that location
Never coming back

I have often noted the price on an item on the shelf, and gotten a higher price on checkout. The most recent incident was I Bought 2 cantaloupes. Th were supposed to be 2 for $3.00.
At the self checkout register, 13 count came up. I must have mistyped the quantity.
I noticed after I paid. It also charged me $2.99/each.
I went to the customer service counter to get reimbursed. They backed it out and charged me$3.00 for the 2 I bought.
This has happened to me more times than I can count.
So people should really pay attention at Kroger

To be fair, most of their standard items are ok. But i got a bad watermelon on one trip. Then i bought some cinnamon donuts. They were old and hard. Threw them out. Contacted the store and the response was.
- The Date and Time on your receipt
- The address of the store you visited
- Your Shopper's Card Number or alternate id used to make purchase.
- The UPC (bar code) number on the product packaging
- The Date code and any additional information in its vicinity
This is exactly why they don't get the real number of complaints about the products and service. People do not want to go to all the trouble of getting some kind of 'resolution'. And they know it. Sorry i tossed my proof of purchase

I experienced the Kroger pharmacy drive thru today and I am so happy with this feature as a Mom. I can go during nap time and I don't even have to get out of the car. Their service was also excellent and about to answer all of my questions. I am so doing this for now on.

One thing I hate is. I hate it when people lie to me. The Morehead Krogers the guy Mike b in meat department I put an order of trout 5 lb and he told me the regular price is $9.99 I said well since I am buying 5 lb of it. Can you give it to me at a discount he said yes he said he'll give it to me for $8.99 and I wrote it down while we were talking I said okay I want it for the first which is the first of October I showed up today to pick it up and the guy told me behind the counter that it was $9.99 a pound I said no according to Mike b I could get it for $8.99 a pound. Well he went to find mike he didn't remember. I said you don't remember my conversation about if I wanted more than four or five pounds I couldn't get it lower than $8.99. Unless I spoke to a manager but this box you were giving me for $8.99. Oh my God he completely lied about it and then that Jessica who's a supervisor there lousy supervisor. Turned around and told me it was a misunderstanding I said it was no misunderstanding Jessica he completely lied to you about what he said to me on the phone. So from now on I'm going to tape any conversations. I was so upset that I left without shopping I just took the trout and left. But I should have had to pay $949 a pound or $9.99 a pound I should have been getting it for what they promised me at 8.99 a pound. They are taking advantage of elderly people when they lie like that. Matter of fact they take advantage of anybody when they lie about what they say or what they're going to give you something for...both Mike b and the guy that was waiting on me was very rude. Which is not unusual for the meat department because there are some people there that are just like that. When they say you can have it for a certain price that's the price they should give it to you for. They shouldn't turn around a week later and change the price or say they didn't remember and lie about it... and for Jessica the supervisor or whoever she is I've never had to deal with her too much before but for her to take the side of a lion employee is wrong they shouldn't be lying about it. And treat the customer like $#*! afterwards. I was so upset I couldn't even do my shopping

Spent 1 hour clipping coupons on app. And putting food in my cart. Error. Call customer service. Wait on hold forever. (30 minutes) Sorry, we can't help you, try again in 24 hours. This is the 2nd time. I created a new account last time I actually went in the store, so I could do coupons. This is ridiculous, guess it's back to Walmart pickup. Maybe if you guys invested some money in your online system, it wouldn't be a joke.

I routinely have issues getting my Kroger deliveries. I have an easy address, nobody else seems to have trouble finding. However, Kroger drivers keep delivering my orders some place else. Kroger WILL NOT refund your money for 7-10 business days or longer. I tried getting a Boost membership, but when I had no groceries for multiple weeks, and they still had over $250 of mine, so I couldn't get anymore groceries from them or anyone else, I asked to have it cancelled. They cancelled the membership immediately, but I am on day 10 and still have only received $18 of the $250 I paid for groceries that weren't received, and $0.00 of the $59.00 membership that was to be refunded. When I called in to find out about the status of my refund they tell me they can't do anything about it, they requested the refund and they don't guarantee refunds in 7-10 days that is generally how long it takes. They suggest I check with my bank. I know that I can see credits instantly when they hit my account. Have now been unable to buy groceries for my children in over 10 days, have used all the resourced I know of. For the record I have spent over 3 hours of my time trying to get someone at Kroger to help me including 1+ hours on the days the groceries didn't arrive. Thanks for nothing Kroger!

The guy was behind the counter. I asked for corned beef. He stared tryin to sell me pre sliced pastrami. I said I don't do pastrami. He said he had to fill the pre sliced orders. I didn't get my $#*!in corned beef. Why don't y'all just take my order. I'm pissed at Kroger on Teasley ln Denton Texas ******* and quite frankly pissed at Kroger in general. Nothing will resolve this expect free corned beef.