KrogerReviews 347

Phone and chat customer service is practically impossible. A wait of a minimum of 20 minutes to get a Chat or phone real live person. BOT is a poor excuse for customer service, as in near impossible. Every day one of the site's features is down, today being the delivery feature. "ooops, we're sorry" whatever is down and "try again later." "Later" could be days. The "new and improved" is a bad joke. More like, "same-o, same-o website problems". I'm done with kroger.com.

Rodney was great! My order was on time and the driver very polite and deserving of a starI've been using Kroger for a year now and works great for me.

Products say in stock but multiple substitutions. Why doesn't the buyer utilize usage for inventory control?

Dole largest recall of fruit vegetables April 2023 was on shelves have 3of each and packages and receipt your customer service could of cared less at expired food green meat you tried to pawn off to hardworking families.Customer Service and managers you get a zero 0 you could of cared less hours on hold but couldn't even get the name of lame manager

I tried to order on the website. They kept deleting items along the way. Kept bouncing around to different pages. Constantly had problems accessing different pages.
After I placed the order they increased the price without being able to explain.
If they substituted items that were more expensive they may or may not give you the correct price.
They used to post on the website that the driver would contact you when they arrive but they don't. Then the customer service representative would tell you that it's not their policy to contact the customer even though I provided a screenshot proving it but they still denied it.
They have many customer service representatives from outside the country that don't speak English very well at all.
Unprofessional and incompetent thieves.

They lie and steal! They added products to my order in the sum of almost $55.00! They did not refund my $$$$! When you call they will not help nor are they honest! Management is terrible!

Ordered, never delivered. Had to call for 3 days then order marked delivered. Ah no it didnt, at least not to me anyway. They take 10 days per customer service to return your money! Not bolding my breathe!

I an absolutely discussed with Kroger customer service. I called because i believed the local store made an honest mistake and put one of my bags in with someone else's order. I didn't put all of my items away as soon as i got home because I went to the store on my lunch break. When I put my items away i discovered some of my items were missing. I called customer service the first time and was on the call for 48 minutes. The lady said i had 4 cancelled items and i told her no I had 1 that was on my order and the items i was missing were on my paid receipt. She advised she needed to call the store and was having system issues but I still waited. She comes back and again tells me she does not see the items i'm missing on my order. Again i tell her i'm looking at what i paid for. She then proceeded to tell me my order is fraud...what and that its not about me...excuse me! Now i'm really upset and demanded to speak to a supervisor and she tell me she already spoke to a supervisor and they are going to tell me the same thing. I finally hang up and tried to call again and find out why they are accusing me of being a thief and have now just been on hold for 1hour and 5minutes and no one will answer.

Kroger delivery is trash, the store is trash. Get some robots and stop being cheap, sorry and poor. Got to publix, walmart, etc.

I had 1053 points giving me a $1 off on gas and I've been a loyal customer to Dillons/Kroger. All of a sudden the next month 300 points disappeared. I wrote customer service and they said they applied points mistakenly so they removed them but did not let the customers know. I had no problem if they had posted online that they had a glitch and had to correct it and apologize but instead we were just left to wonder. I've had problems in the past of points also not posting and when you write customer service it takes most times 2 weeks or more to get a response. This time they wrote: "But if the system is already effective, it will ultimately return." Who knows what that means.

I wrote the President/CEO, Rodney McMullen, and I got a message saying that it was an error. They also gave me the website to read about fuel points although I had stated in my letter that I had been shopping at Kroger for 20 years and was loyal to them but complained that points weren't posted and customer service was terrible but that wasn't addressed. I just wanted them to let all the customers know they had an error and that is why points were taken away... instead I was schooled like I didn't understand how fuel points work. I no longer will shop just at Dillons/Kroger because of how they handle the customer acting like we are the ones who don't understand. I can't support a company that views the customer as an irritation rather than addressing the problem.

Last, you must watch when shopping. Kroger does things like this all the time. They have chips as an example for 2/$6.00. Then they run a sale and have a big sale sign, Chips on Sale $2.99. One penny savings. They treat customers like we are idiots and can't calculate and will just buy the product because it has "sale" on it.

I will enjoy exploring other alternative places to purchase my groceries now because they don't value long time customers.

I signed up with high hopes and placed my order for next day delivery. I got a call stating due to driver truck issues my order would be cancelled, not postponed...cancelled. Very little regard for customer service. Since this is how they handle business, I in turn handled it the same way by cancelling my trial membership. First order, bad experience, no thank you!

When I tried to use my Kroger card without the card and enter my phone number they told me that i wasn't the one with that card. Buy I was I have had the phone number for 40 years and I registered the phone number and used it with Kroger for years. But now that someone has stolen my Kroger identity, Kroger says they get to keep it without looking into it at all. It's supporting theft is what it's doing!

I used a 20 off of 125 coupon. They happened to be out of two things causing my total to be 123.50 instead of 127.xx (was supposed to be 107.83 after the coupon). They took my $20 coupon back and OVERDREW MY ACCOUNT. Even greedy a** Instacart and doordash let you keep the coupon savings! Will NEVER use kroger delivery again.

Canceled my boost membership, and I'll never look back! Money hungry jerks.

Kroger's website is the worst I have encountered. Couple this with the way store has gone, I will no longer shop Kroger. Heb is a much better store all around.

The manager at Kroger in Southfield Michigan is stealing money from the company! His name is Andrew. The worse store manager u will ever meet! Im trying to get in contact with corporate as we speak. An i went threw you scan an didn't get my cash back i was suppose to get an its been over a month. Im not letting this go he will pay. Kroger is a horrible company an im going to make sure people know this. The worst place to shop an upper management steals from customers an the company

I need to voice how I feel about the cold and unfriendly feeling I got/get recently at one of the stores: it seemed that every employee I saw was miserable and unhappy - I say this because there were no smiles whatsoever from any of the ones I saw - even if I smiled at them, and for sure no friendly conversation. I realize times are very stressful (for everyone, not just businesses), but as far as Customer Service goes (actually for Kroger in general), it doesn't make the grade at all. I'm very disappointed in this, and would like to know that this issue is being addressed - from the top down. Grocery shopping is difficult enough in these troubled times without feeling like asking a question or asking for help is an inconvenience. Sour faces only make it worse.

First off I don't appreciate agents ending the chat as soon as I tell them what's wrong. Also not answering calls is unprofessional and shady unexcusable behavior

I tried 4 times because I got a billing error for my card and was told you guys couldn't process my speedway egift card. But you guys charged me and now I'm down $80 and didn't receive a card I only want one $20 speedway card and instead I got no card and lost $80 to you guys that money needs to be refunded immediately.

Kroger delivery often forgets a few items. That's easy to resolve and get your money back. No problem there. However, the convenience to place a grocery delivery for a time That's convenient for you, is not so much that easy in this case. I placed a delivery to be delivered between 6am to 7 am. It is now 12:20pm on delivery date and while figuring out what happened to my groceries, I was informed that it would take an additional 90 minutes bc "they didn't realize (which translates to "they forgot) my order was this morning. I place my orders for the convenience but them forgetting to deliver is honestly, horrible customer service.

Their customer service line (including the on line chat) is absolutely horrible! They actually have this statement on their web site...(If you'd like to speak with us directly, or if this is an urgent matter, please call us at 1-800-KRO-GERS (*******377).)
I had an issue from September 6 that had never been followed up, and when I finally called back they said it would take another three weeks to call me back about! I spoke to some manager named Simon who simply told me that they're a big company and there's nothing anyone can do. Well, their company is so *******@cking big they certainly don't need customers like me. I can go to Walmart and get treated like sh!t and at least save some money. Or better yet, pay a little more and go to Giant Eagle where they actually believe in customer service, I guess because they're not so high and mighty, like Krogers now is, that they don't need customers anymore. Honestly haven't had customer service this awful since I dealt with United Airlines and Taco Bell. Needless to say I don't waste my money on those companies anymore.