KrogerReviews 347

I sent the following complaint to Kroger from my online account, without receiving any reply or remedy:

Dysfunctional Kroger VIP card, digital coupon, and Kroger Customer Connect system

I have had problems in using my VIP card No. ************** for digital coupons, which I clip and add to my list on the computer, at Fry's store in Sierra Vista, Arizona for more than two months. During that period, I have wasted a lot of my time in trying to solve that problem, by going to the customer service in that store and filing several online complaints through my account. However, this simple problem has not been solved. On October 27,2022, Abigail from Kroger responded to my complaint, apologizing for the problems and informing me that she added $15 to my account (Reference #*******). However, it was not found in my account. She did not reply to my emails about that. She had asked me to call *******377, which I did. The responder told me that she had fixed the problem of digital coupons. However, I found out that it was not fixed and clipped digital coupons did not show up at check out. I told Abigail and her that there was a wrong VIP card No. ************** in my online account, which I could not edit to replace it with the correct number. She said that she could not do it either. I again filed a complaint, Reference #*******, to which Malique from Kroger answered asking me to edit the wrong VIP card number in my online account, in spite of my having stated in my new complaint that it could not be done with repeated attempts, to which I get the message that my last name and correct VIP account number do not match. All this shows that the whole Kroger system is dysfunctional. I may switch to Safeway for that reason.

Kroger had a digital coupon listing a item that I waited awhile for it to stock up, when it finally was available my app malfunctioned and I couldn't get the items. The manager "Leah" came to the rescue, I was frustrated, she saw it, intervened and personally rang up the digital sale price on each item for me. I have PTSD and was distraught, Leah did a good customer service response. A thumbs up. 3rdMARDIV. Vietnam Vet reporting.

I found rat feces in my SCHWEBEL bread. Amanda the store manager claims they aren't responsible for the product they sale customers. If I could give them no stars I would. I will never shop here again

I scheduled a delivery and after leaving work to put my food away, was notified by Kroger that my food would be several hours late. Try calling them to cancel! I have been on hold now for 15 minutes.

I am also trying to cancel my membership.

After my last review Kroger Home delivery still haven't given me my refund or even contacted me about my refund

Well I use pickup, well that may come to an end. The thing I don't understand is why have separation this item for delivery only, this item in store only. What difference should it make how I shop if you have too item and I order it pick it up or have it delivered 1st come 1st serve. Seriously why offer if it's limited

Signed up for Boost because it's getting too hard to shop and lift heavy items (water, drinks, etc.). I found out they will only deliver late at night (for me). The big issue is they came an hour after the delivery window and didn't deliver any of the heavy items. Then I found out I can cancel any time, but they keep the $59, and there is absolutely no recourse. Their "contract" is written completely in their favor with no actual rights for the customer. Plus, if you forget and don't call and cancel, they will auto renew forever.

Better get your lawyer to go over the contract before signing up for this amazingly bad deal. Better yet, NEVER consider donating your money to Kroger for this ripoff. I feel very sad this is where we have gotten to in this country. Honesty and actual customer service used to be a real thing.

I visited the Kruger store in Chester VA. When I asked a store employee where to find something, she pointed with her hand. Even without looking at me, she would not say a single word to me. I didn't feel welcome in this store. I probably would not come back. After I opened the package with the product of Kroger, I realized that I would definitely never come back. This is a dirty product.

I tentatively tried Kroger delivery, was skeptical. But ever since that first time we have been DELIGHTED! Each delivery is fresh, frozen products still frozen, chilled produce till cold.
Kind and helpful employees are always on time. What's not to love? Thank you, Kroger!

To go out off way to write a review for a grocery store speaks volumes. This business takes advantage of non-locals who don't know about "Kroger membership" and I'm sure they make a killing.
You go in, looks like your average Walmart or similar store, and you think you're getting a great deal until you get to the check out. There are huge stickers over each price to trick you into thinking the item is on sale, and you later find out the real price is more than you'd EVER pay for that item! There must be fine print that I didn't know to look for because the store looks so beyond average. I am in town for 2 days, and purposely tried to find low quality items that appeared a little cheaper, knowing I didn't need them long term. I bought THREE bags worth of small items, and spent $140! Example, there was a cheap cheap quality California wine that said $8, I got to check out and the price was $19.
I could have bought a decent wine for that. A pack of FIVE men underwear was $40! This is not even inflation, this is abusive. You could go to Publix or Walmart and be respected.
I could have got a weeks worth of groceries at a normal store! I could have spent less at Whole Foods and got real quality. The whole experience was so deceptive and unnecessary and I regret stepping foot in that store. I left so so upset and violated. Luckily I will never go back. Not surprised to see with 157 reviews they only have 1 full start. What an actual JOKE.

Web site is difficult to use. Out of many items you want to order. Ignore customer preference and continue to substitute items. Do not tally order and give you an estimate of cost. Seem to want people to order in bulk. I have used them three times. I am done PS big bone in boneless chicken breast, be cafeful

When I moved to GA I became a die hard Kroger shopper for 13 years. I recently moved to Florida and Publix has a monoply here. They are SO EXPENSIVE. I started to use Kroger delivery last month and 2 thumbs up. They are fast, efficient, price savvy and the delivery drivers are friendly and helpful.

LOVE KROGERS... PLEASE COME TO FLORIDA!

I am very disappointed in Kroger. My daughter recently took donations to Florida in her horse trailer. Approached Kroger for any donations and was pretty much dismissed. Publix just sent 8 trucks to Pine Island!

When in line at uscan lady moved away from scan as if she was done so I moved forward the uscan worker got in my way & block me off like i was going to run out the store Just a nonstop harassment I'm not liking Kroger much right now this is my 4-5 Complaint I went to the bbb aweek ago still nothing has been done!

This exfoliating sponge is good but after one use, it breaks apart. It's useful for one use and if you need and exfoliator urgently.

This started off as an amazing service. My first order was spot on so I went for the $60/year delivery service. I told everyone about how splendid it was. Then came my 2nd, 3rd and 4th orders which were an abomination.

First of all, with the exception of ground beef, the red meat is always unavailable. I just ordered 2 briskets and a chuck roast. Brisket was on sale for $2.47. They sent me over 30lbs at $5.99/lb. It was over $176. The roast was subbed with something 2x the price. My last order they charged me for the 'freebies'. I was missing a bunch of stuff but was charged. (that was the 1st time this happened).

Don't email or chat when they rip you off. Call. You'll be on hold for 20min but the reps are actually American and helpful. I got a refund and canceled this trash. Guess I'm going to the store from now on

I have speed at Kroger's for many years and have always been a loyal customer. For about a year I have been using their home delivery service and have never had any major problems other than some things missing from my order. When I ordered groceries a few days ago for delivery, they never came. I was texting with Angela C of instacart during the entire shopping experience for replacement. I got the notification that it was delivered but they were not so I called Kroger. They were very apologetic and offered my a $30 store credit on top of my refund. The issue is they will not give me my refund back for 7-10 business days. I have no money and no groceries to feed me and my kids for an entire week until I get paid again. They didn't really care about that. Said that was Kroger's policy. You have to wait 7-10 days for a refund. Angela C from Instacart is at worst, a thief who stole my food and kept it for herself or best case scenario, she's incompetent and delivered my food to someone else. Nothing will be done about her. I will not shop at Kroger's again and will be ordering all of my groceries from Amazon fresh from now on.

Simple Truth (Kroger natural brand) organic milk just had it's notice of (No hormones, antibiotics or pesticides used removed from the new packing. There are only 2 reasons to pay money to change packaging to remove that notice - either it now has been cheapened and contains those things (which I understand is illegal in organic labeled items), or they got caught with those things in there and had to change it. The fact that it happened right during an inflationary period cannot be a coincidence, so it's likely the first reason, but whichever it is, you cannot any longer trust any of their products or labeling. Stay far away from Kroger brands! Shop elsewhere; you're health and your family's depend on it!

I spent 1 1/2 hours shopping at kroger in Rockwall. On N. GOLIAD this morning. When I first walked in blueberries 1.8 oz were 4.99, I'm one person they had a smaller package. 98 of an once no difference in price. Asked the woman in the produce dept. Showed her the difference in the weight, her answer was I don't know they just tell us to put it there. Go to the fresh bread isle you know where they make it fresh. There were knats flying inside the closed bag. I brought it to the attention to the ladies behind the counter. They told me to leave it there. I told there are more bags with knats in it. Didn't buy bread. Went up every isle. I should of left when I saw the bread. But grocery shopping is not my favorite thing to do. After I had my large cart filled. They had one lane open. And no bagger. If I were at Aldi I would understand. But why do I have to do there job. And pay high prices for it. I Get they may be short handed. But there was 3 large orders in front of me. Asked if they could open another lane. Was told to use the self check out. Again my cart was full. And I'm tired of baggers putting snowball in with my fresh veggies. I asked the young bagger don't they give you a crash court on how to do this answer was no. I called to complain they offered me 30.00 credit. I can make more than that working on ebay. I'm tired of the way they treat people. Left my basket and went Bad news on N. GOLIAD IN ROCKWALL TEXAS. Left my groceries and went to Aldi.