KoodoMobileReviews 206

My Koodo works great. But I have no way to contact customer service sometimes. There is absolutely no email address!
And no direct phone number. First you have to spend hours convincing a virtual agent to get you a live call back which is sometimes absolutely impossible.
The virtual assistant keeps asking you stupid questions repeatedly and says they're too busy to schedual a call back!
It happened to me today! I have No Way to talk to them!

I have tried to escalate my billing issues with Koodo 3 times in the last 3 months. I have not received a call back from the escalation request. Koodo claims that they will call me back in 24 to 48 hours, however the calls never come. I have been trying to deal with the same billing issues for over 3 months now & have not gotten anywhere. I have spent over 8 hrs waiting on hold while I try to get my issues sorted.

Please never sign up with koodo, sincere advice, Poor is small word for koodo customer service. Robotic machine has no clue what you ask for and no one call you back.

If I could give zero stars I would. Nothing but issues with these people. Hours and hours on the phone trying to resolve issues caused by them. They charge for that! You get passed from person to person, when directly questioned they suddenly forget English or just ignore and go back to their script! Amounts on bills differ from what's said on the phone. I already canceled service and want a copy of my last 3 months of bills. I can't login to anything as my account doesn't exist. They won't send them unless I pay $15.00? What a scam. Today alone I have waisted hrs on the phone and no straight answers. Last month I spent near 3 hrs on the phone with no answers. Koodo likes to steal your money and refuses to help. The store in the mall told me what to try and so I called back, nope! They are useless. Absolutely disgusting! 3 different bill amounts in a month? Avoid them at all costs, The only garunteed things from Koodo is a headache, wasted time and scam!

Purchased a sim card online due to discount ads seen on google only to find out that if an error was made in the input of your address that the customer service team can't correct it and system just automatically rejects the purchase. No advise on updates as to when you'll get your refund or updates of your purchase as well. No one should patronize this company nor it's services

The worst phone company ever. Koodo will add additional charges for each of your phone bills as if the additional 10/15% is like a tip. Customer Service is pathetic. Tried calling them to dispute a bill payment and they re-routed the call 6 times and no one was able to justify additional fees. When asked for an email to raise a formal complaint, none was provided. It is a company of scammers that are not open to feedback. Unable to add a review on Google or Koodo website.
To Sum it up:
1. Customer Service - Trash
2. Support - Trash
3. Coverage and Network - Sub standard
4. Billing - Excess charges for services not provided in the plan selected

Will prefer using any other service rather than wasting money on Koodo!

Worse thing i did was switch from telus to koodo and a contract worse mistake OMG... Had a balance when i switched over when i looked at my account found out they are taking money from my CC on file.
Today I try to contact a human wants to keep talking about Hooking my CC back up to the account. Such bull $#*! now I will probably have to buy out this stupid contract i am tied to to get out of this.
BE AWARE WHEN YOU GO IN TO A TELUS STORE AND THE SALES PERSON SAYS "OH YOU KNOW WITH KOODO YOU WILL SAVE MONEY" come with inconvenience. Think i going to buy a dumb phone Screw tech!

There entire service is based off of a robot chat system. The wait times to deal with issues takes forever and there is no quick way to speak with someone directly other then going to there assist chat online and requesting a call back that can take up to an entire day. It says if your not with anyone to request a callback to get ahold of them on Facebook. I did that and the reply took forever and it took them a week to get my issue resolved. GET THIS COMPANY A CUSTOMER SERVICE LINE LIKE EVERYONE ELSE. CMON KOODO.

I've been with Koodo a long time. Don't ask me why I haven't switched yet. I blame it on not finding enough time but I digress. So back in 2011 after switching from SaskTel I choose Koodo stupidly. Maybe it was the flashy lights/prices I don't know. Well ever since the kiosk staff have never been properly trained, I've gone to Koodo stores with similar results. I have had months of cut off service. No one listens nor is respectful. It's pretty sad when you have to intervene with CRTC but it does get their attention. ;) Please be kind to yourself and don't choose Koodo. Service REP are so incredibly rude. Seriously this isn't smoke and mirrors you'll end with such a headache. You'll end with constant marketing calls asking you to switch home internet providers. Even if you request a DNCL. I actually had them profile me at the mall a few times when they're doing "promo" days. Scary. The thing is what they've always pushed is Self-Serve. But that also means no one is there to assist you if something goes wrong. And at least in Koodo's eyes that's alright. Smh

Impossible to talk to a person directly. Earliest callback is 24hrs and then they do not call back at the time you selected. Waited an hour from my scheduled callback and still did not get my issue resolved. I wanted to add my email to another account. Do not recommend Kodoo and will cancel my plan once it expires!

Koodo have been charging me for months for services I never had to begin with, and they are impossible to reach over the phone, which is pretty absurd considering it's a PHONE purveyor. They are going down, and I'm about to leave ship. Don't go with Koodo, it's a rip-off.

Good luck if you want their help. Your only option is to fill out an online form where you schedule a call from them. The earliest time was 2 days. They called me at my scheduled time and by the time my husband passed the phone to me, they hung up. I called back and got a computer. All they did was text me the link for the online form to schedule another call. There was no option to speak to a live agent, only to schedule a call with one at a later time. This is the worst customer service system I have ever encountered, that there isn't even an option to speak to a live person when you call.

My experience with customer rep N. (I do not want to mention her full name) was terrible. During our conversation, I could not finish any sentence without interruption. That was insane! I am so stressed after that conversation.
KoodoMobile managers, can you please educate your rep on how politely deal with the customers?
She works in service, and if she does not like her job - why is she taking someone's place there?

Waited to get a new phone until my tab was paid off.
With getting my new phone i immediately got 3 separate fees totaling 80 dollars.
I tried referencing the tab history to prove it was paid and it was COMPLETELY REMOVED.
Ive been with koodo since 2011. All the history for all the phones was there except the one i needed to reference to prove my tab was paid.
Was on the phone for hours with multiple people including tech support
They wont allow me to view my tab history and said they would give me a credit and didnt.

Such a headache, will be going elsewhere for cell service.

I had a past due payment of $24 on a services i never used. Koodo deactivated my account so there was no opportunity to pay the amount even though they advised me via email to pay hte amount. It went to Collection agency who i was grateful they called me so that i can settled fully which i did plus admin fee. This was in early May 2022. I still get notices from Credit Karma as Koodo continue to report to them that I have not paid a zero balance for the last 2 months. So frustrating i wish i never heard of Koodo.

Data didnt work for first 8 days. Wouldnt adjust bill. You cant talk to someone right away if you have a problem. Could take up to 2-3 days to get a call back from them when you are having issues. Do yourself a favor and keep looking. Try Cityfone or Virgin if you want good customer service.