KoodoMobileReviews 206

I have never been a Telus customer, but I always had the perception that they were the most customer-centric and best service in Canada. Well, if Koodo is any indication, that's a myth. Broken, slow, and constantly crashing (as well as seemingly intentionally confusing) self-service website, infuriating chatbot, idiotic default account notification settings and impossible to change critical settings (like outgoing caller ID name), and while helpful-sounding, still incapable CSRs. Not impressed in the slightest.

Advice to Telus -- don't use your low cost service to undermine your entire credibility by making it crap.

Please, go out and write a 1 star reviews of both Telus and Koodo in every reviewsite you can, minimize the damage and abuse they do to consumers by making it difficult for them to convert new customers. Always remind fellow consumers that Telus owns Koodo. They have too many new clients, are all rainbow and lollipops with a new customer, but the more new customers they get, the worse they treat their existing customers. We're eventual churn to them, not customers to serve and support to keep our business but consider a new customer to rip off for the short term. They double bill, they don't resolve issues, they add unsubstansiated fees, they create opportunity for consumer breach of contract, force it upon their customers to collect revenues through penalties. Report them to the CRTC, Report them to the CRTC.

Koodo assist is a non-existent customer service
Speaking to a live person is non--existent as you have to go through Koodo assist and that does not work

This time they offer a "call back" (6 hours later), and when they call, they send me to a ringing line for 50 minutes! I had to hang up as I was getting a little...Shouldn't companies like this be held accountable? I know, I think that's funny too.?

Never, ever have I had a more manipulative and unreliable experience. You cannot trust their customer service to give you either the truth, as you are only able to rely on your bill, no matter the circumstance. I was on hold for over three and a half hours, transferred seven times, and cut off once, all in one day. They are a nightmare and I will never forgive Telusfor sending me to them for cell phone service.

Koodo is one of the worse communication provider in history. Please stay clear. I but the line and it was working fine. Then all of a sudden my account got deactivated. I worked up to the customer service representative and they told me as a customer to pay to reactivate the account.

Their service is the worst in Canada. Took a significant amount of money as roaming charges. I never use my phone outside Canada. Their system sense the location wrongly. When I am in Canada, they will send a message, "welcome back to Canada " seriously!
So please check your account on a routine basis.
They are money snatchers. Careful

Koodo mobile woodbine center. I got 3 lines last Nov21. Staff was very good and cooperative. Today i went to check on boxing day deal. ITS A DISASTER. PERSON WAS EXTREMELY RUDE. NO MANNERS TO TALK TO CUSTOMERS. IN FACT ASKING ME WHY DID I WASTE MY TIME COMING TO THE SHOP. SOLVE YOUR ISSUES ON LINE.
WHAT A SHAM3. EXTREMELY NON COPERATIVE STAFF.

What horrible customer service. Frustrating from day 1.

I tried in August to set up kodoo mobile for both my granddaughter and I to move from Bell. There was mix-up from day one. 3 weeks later I was still having issues. The phones were all mixed up, the SIM cards were totally wrong.

Bell called to find out why we would be leaving and I told them it was the cost... I lost my job, my unemployment had run out.
Bell offered me a great deal.

We stayed with Bell. It was already 3 weeks of trying to transfer and Bell offered us a better deal. Koodo called us back, to find out why we didn't complete the transfer, I told them we were staying with Bell.

Koodo didn't make with a different offer and we cancelled. They sent an email acknowledging the cancellation but continue to send me bills since August.

I reply to their emails, I have even forwarded the email acknowledging the cancellation, and finally today I called them. They insist that I never cancelled and that I owe them over $300. They are threatening my credit rating.

This is how they treat you. I asked to speak to a supervisor and was told that I could get a call back... and then he added that they are not at fault. Well that didn't go over well, he tried to speak over me, I didn't back down, he refused to admit they've caused the problem and now we're both typing a mile a minute. I think it's important to let other people know how horrible their customer service is. He said that he will get someone to speak to me within 72 hours, which is fine but he wanted to end the call with how the company did nothing wrong. Instead of ending the call with someone will get back to you.

My line is open now he is just sitting there neither of us is talking and this is a waste of time to get any help from them. I've never had a problem with BELL. I got a much better deal than what Koodo was willing to offer and you shouldn't be fooled by Koodo, their customer service is absolutely terrible.

They state that because I had 2 numbers that I needed to cancel both... the number was never activated yet they are charging me. I was told that the number was not active therefore the account was closed while I was on the phone... now it looks like we owe them over $300... don't use Koodo!

Unbelievable! Just stunniing how its absolutely impossible to get someone to answer the phone or even to give me a call back at my goddamn phone company. The irony is insane. Koodo, I have been a customer for over 20 years and anytime I need to get in touch with you I want to quit your company. Its absolutely ridiculous that its impossible to get customer service that doesn't include a bot. Your bot doesn't work man, get your $#*! together and hire ppl to answer your fkng customer service line.

Tried to buy a phone while the Black Friday sale was on. 2 stores couldn't answer our questions so on the advice of store employees we we attempted to contact Koodo customer service. No luck. After days of trying on Tuesday we got a call back scheduled for Thursday. Days after the end of the sale. Talked to several employees on phone at Koodo. All four admitted delay was Koodos fault but couldn't extend sale price to us. Koodos customer service has had a major drop. Their being squeezed by their parent company and are treating long time Koodo customers with apologies but no action. I would suggest other carriers other than Koodo/Telus

I bought a phone through kudo and made my first payment on time. Even though I have irrefutable evidence in my bank statements proving I sent the money the claim they never received it and 6 months later with no resolution they sent my account to collections. It is impossible to find a human to speak to to get this resolved. See you aholes in court or take this piece of crap phone back.

Even though I haven't used my data it was finished before the month ends so I had to pay $25 for 1gb

Koodo will ruin your credit. Don't even touch them with a 10 foot pole. They report you before the due date. I went back to Fido as soon as I found out Koodo reported me 6 times in the two years I was with them. Only company I've ever had late payments to on my credit report. That should tell you more about Koodo than it does about me. And they've called me multiple times to try and win me back! Ha!

I got very good service. A very patient lady helped me to solve the problem! Highly recommend! Will come back again if I need!

Unprofessional sales and wrong marketing scheme. Billing is incorrect. Customer service said koodo is different from telus but sales sold me telus phone plan. I was lied and tricked.

I have worst experience from koodo customer care.
I scheduled call back for today 3 pm. At 6 pm still am waiting for call. And no other way to contact koodo for any urgent help needed. Other providers have toll free number and that's good, I regret to have koodo my provider. I never suggest any for koodo in future.worst service.

I have been communicating with Koodoo for 4 months about calls not coming through,calls being dropped,text messages not coming through.Telus the parent company of koodoo couldn't even get through (left vm or I wouldn't have known they called),didn't show in my caller Id or show missed call! Keep getting the runaround,there's an investigation into the problem but no updates at all! 4 MONTHS and this problem can't be fixed! Get your f&$$)( act together! NOW they disconnected my device because I refuse to pay for services I'm not getting! You want your money then hold up your end of the contract and give me decent service and I'll pay every penny of the contract I agreed to! You,KOODOO,are not holding up your end of the contract! You broke the contract and now you want me to continue paying? For what?

My phone broke, so I tried to buy a new phone from koodo. Seems simple. I went to the koodo store but was told they'd charge me $50 unless I ordered on-line. So I ordered on-line. Koodo wouldn't complete the transaction until I entered a code that they texted to me... on my phone... which was broken! I went back to the store to sort out the issue, and the clerk was flummoxed, and couldn't help me.

I'm getting charge 19.96 extra every month for "achats d'applications intégrées" that i never purchased. Cannot talk to anyone to get a refund. There are no ways that I would be using my account to buy something. I would use directly my credit card. I am blaming Koodo for this Spam! It is them charging me extra cost for something never bought. Shame on them!