KoodoMobileReviews 206

I can't say enough about the great service I have recieved and the awesome plans and offers Koodo offered to me. Been with other service providers and have never had the wonderful prices and data services they have provided. I have my son's on your service and they are as happy as I am.

His company Koodo. Bad service. Bad representatives. Don't know what they are talking about or can help in any way.
They just keep saying I understand. Really you don't.
They deny your native card for tax purpose which is against Canadian law.
Ccts won't help you.
I am looking for a company that will accept my native card number.
I have never had a problem with any company or store I go into.

Koodo had the worse customer service, if you are new comer in Canada, you better choose another phone company, it's been 2 days I make an appointment for call schedule but nobody answered, it send me message about heads up phone but I waited hours and still no answer
Very unreliable company, please do not get Koodo

Trying to call them, you have to start online. I cannot get a real person to unlock a phone and they never called me back. These companies think they don't need employees, they don't have to worry, they won't have customers.

Never, Never, Never buy any plan from Koodo, they will lie why you buy package from them but later you will suffer lot. I had fixed plan for US / CANADA, Clearly discussed that I can call from to and from US & Canada and I was assured yes it is, but I visited US and within 3 days you will be notified that your bill has reached to 400+, bid shock but how. I used wi-fi in the hotel and office. I ensured that my phone data is off but still this big amount in just 3 days. I am sure NASA will not charge this much if someone calls from moon. But Koodo, not sure how they have generated this bill, I wish it Koodo name can be change to Looto (mean make fool all customers)

Jan 2023 Koodo denied me of my native card
Been fighting with them since they will not accept my native Been with them for almost 3 years.
They just won't accept native cards in Canada
How nice is that. I don't have any problem with any other company.
Than they raise my price with out notify me.
What kind of company is this.

I am of course looking for another cell company.
Koodo is the worse cell phone company making native people feel like $#*!.

My first portable telephon compagny ist koodo.but please dont take koodo.when me was be a koodo member it say:you dont pay a certain august,but alwhay i pay my bill with koodo.koodo traking me when me take a new cell compagny n i take a new phone number.also the signal with koodo be no good.cheap compagny.

They drop your bacon score when you decide to break the contract
They dont want you to pay the last bill in person.
They did not sent bill at home
They send it to recovering agency!

I recently vacationed in U S. I specifically turned my koodos phone to airplane mode while we were there, however upon my return home I receive a bill for $36 for three mins. Of
roaming charges. Apparently I turned my phone off airplane mode to try hooking up to a wifi as we were lost. No I did not turn my phone roaming on I just took it off off airplane mode. I spoke to koodo representative that offered to take $2 off. It's going to be a long two year plan but u can bet I will NEVER go to koodos again. Lots better companies than koodos out there. Customer service is terrible. One very unsatisfied customer.

Koodo started stealing from their customers now. My plan has increased magically 5$ for no reason. When i called, they replied that the company wanted to do so!

I got a line but was unable to activate it because they refused to pick up or return my call, and they continued to bill me for a line that had not been activated or used for approximately three months. They asked for around $194 and provided no concrete explanation as to why I had to pay service fees or be continually billed for an inactive account. This is daylight robbery, and I hope they suffer the same fate as the people they rob.

Just called Koodo with my almost 80 yr old mother. She requested they cancel her account last year after they cancelled her service. She paid them $10 and asked them NOT to reconnect the service! Apparently they "didn't understand her" and re-installed the service and charged her the $50 reconnection fee as well as $30 a month for 4 months before she finally get them to cancel the account. She tried one other time in June but after 30mins on hold she had to hang up. Now they have sent her to a collecton agency and the agency agrees the charges as NOT valid. Koodo can see there is NO record of any use of the phone after April but will not Admit fault and provide kind, courteous customer service. They are determined to collect just under $200 of a seniors pension for a service that was NOT asked for, was NOT used and was supposed to be cancelled! After YEARS of being a customer I will switch providers as soon as I can! I DO NOT recommend this company anymore AT ALL! DO NOT sign up with them if this is how they treat customers. A video recording was made of the phone calls we had with them today and will be posted online as I'm absolutely disgusted with the responses.

What a TERRIBLE telecom company. Your bills will always vary - youll find some stupid bogus cvharge every damn month. Best of luck trying to get a hold of a human BAHAHAHAHAA! You have to speak to a bot before you can even hear a human's voice. The *******636 customer service is automated AND it tells you to hang up and you'll STILL receive a text from the Koodo Bot...I hate you guys. I hate any company that doesn't provide a human customer service line. You cheap, gouging a$$holes! F*U*C*K YOU KOODO!

Paid final bill and tab bonus in full and switched to another company only to get a $40 bill two months later for "paying my tab bonus to quickly" they failed to notify me of this charge when I canceled the account I was very clear about wanting to square up. Of course I HAVE to pay this ridiculous fee or I will be sent to collections.

Unless you owe them money good luck talking to a human being and even than its like pulling hair. Before finally deciding its not worth the headache I spent several hours and multiple phone calls talking to these idiots. They don't communicate with each other. On my last call I spent an hour listening to elevator music only to find out she transferred me to TELUS and subsequently the guy that picked up couldn't help me at all.

I give Koodo 2 stars because it is affordable, but that doesn't justify the horrible support service. Every time I need to ask a question I get nothing! Maybe they are not aware of how much this affects the customer. I just found out that my credit score went down in less than a month because they reported that my payments were not on time. Wrong! But whatever it is the cause, I NEED TO TALK TO A PERSON. That is a right too.

Went from a plan where I never once had overage on my data to getting it on the very first month with new plan. Tried finding a person to talk to but they just sent me to a robot that texted me a callback for a day later. What the hell is with customer service these days