Kohl'sReviews 891

Had to return pair of shoes to Kohls.com because I don't have a store near by. Now I am fighting to get my money back for almost a month. No body knows nothing, they promise to look into it and call me back, but no body ever did. I called at least 5 times, and all they do is open a new case for me.
Last time I had a chance to talk to one of the supervisors (Tin), she promised to resolve an issue and call me back within 24 hours. Also told me she will apply credit of $50 to my account towards my next purchase. 10 days went by, she never called me back. So I called them today again, and spoke with supervisor named Gabriela. She was rude altogether
Told me that they did refund $30, and they will send me $20 Kohls cash within a month. Even though there was another items in this order they could of applied my Kohls cash towards to. They decided to charge me full amount for that item, and use my cash towards the boots I have returned. And when I asked her about the $50 credit that Tin had promised, she said I do not see anything like that under your account, and we don't offer anything like that anyways.
Very not helpful customer service, makes me very disgusted. So, if you don't have Kohls store near by, don't waste your time and money shopping at Kohles.com. There is always a good chance you will have to return something. I am going back to Macy's and Nordstrom.

I've both ordered online and shopped in stores. What's important to note is that there's ALWAYS a coupon, and some better deals always cycle around for holidays, etc. - never go without a coupon, though chances are they'll just deduct the amount anyway. Best deals are always in store, I've gotten great quality shirts and dresses, etc, for under $10. But online has its perks - convenience and organization namely. Had a few issues with kohls cash in the past and I called them up - fantastic customer service! Don't be scared to call! They do price adjustments too within 2 weeks or something if your product goes down in price after you buy it. No one challenged me, everything was adjusted accordingly and speedily, and they were extremely polite. And they ALWAYS take returns! (literally. Always. Even if it's been a year or two, no joke) Great business.

So I guess shopping online at Kohl's is a huge risk. You may or may not get what you ordered. I chose Kohl's over other online stores on Black Friday based on their deals, but after spending a lot of time and placing my order, getting a confirmation by email, my order was cancelled with no reason given. When I called customer service I was told they were just out of stock on every single item I ordered. And sorry for the inconvenience but nothing we can do. No other solution... just "sorry about that." Really?! I can understand one item but all 7 different items? I shop online all the time and I have never had this happen. What a joke! Why would anyone order online at Kohls if theres a chance you could just have everything cancelled after the fact? Why bother wasting your time and losing out on good deals on other sites that will honor your order?! There are way too many other choices and competition for Kohl's to treat customers like this.

I ordered four items. Shipping info stated four items in box. There were only three. Called customer service. Its in Ecuador. Language barrier. After four unsuccessful attempts to resend the item not in box. Four hours of request the fifth with item number for tennis shoes and forty minutes later asked IDF I wanted pajamas. Outsourcing and doing business with a third world county means third world service and in full meaning means no service. Tennis shoes are not being sent. Did a credit to my account. And account is now closed. No further risk to let this repeat itself. Doing business from an unamerican company means unanerican service. Equals no customer service.

It would seem ordering online, and having the items shipped directly would be the way to go!
Not, OMG! I ordered a coffeemaker Keurig (not a cheap item) sent Fed Ex, delivered 10/1 left on porch. Amazing the party I sent to the garage is always open, and usually right there, so when understood it was not received I have spent the last 3 days talking to the Phillipines. Not only was the connection awful it was difficult to understand, finally diconnected the call and then you get a survey in the inbox "How did we do"? Tried agian same issue wanted me to authorize the new charge to resend the gift, and the credits that were applied would be refunded to me? They could not resend for the same amount, and then I had to wait 10 days for the refund. On the 3rd call I requested the US, he asked me to call the post office to see where the package was? I said FED EX says it was delivered to the porch, he said that is the internal process? Do you think he knew what he was doing? Finally had the order replaced, still not shipped though? And I still will have two charges until the tracking is complete on the first one. I received a 30 credit to make me feel better, now my original charge was 65 the new charge is 75. Somewhere in this process it made sense to the agent, I was done fighting.
So I called the Corp office left 2 messages, finally got a call back at the end of the call I had exactly as much information a policy quotes as I did the day before.
Christmas season is going to be awesome for this company. 128.00 that no one wants a signature confirmation, even on the second order but for some reason Fed ex can't just say here is where it was left and go get it.!
Unless you have the time to waste pick it up and mail it yourself. Or find another source.
** update, had to reorder unit credits were to be applied for the original! Credit issued to CC 45.87 (charge 65.87) and I'm told gift credit in process 49.00. (gifts $ 62.87) even reversing the original order was an issue with math. I spent 30 minutes tring to find out why there was a difference no one could explain. To boot I have to pay an additional 10 for the replacement to be shipped. Bare in mind nothing I did caused this issue..

Kohl's is a corrupt store. My mom bought two fit bits she took one back with a receipt a week after buying it due to my dad and the kind of work he does. My mom loved hers until it quite working with her phone. She couldn't find the receipt when she went to take hers back. They processed the return and asked her if a check would work. She only had hers for a month btw. They told her she would receive a check in 6 days. When she didn't receive anything she called the main office they told her there was a issue at the store. She went to the store they told her she would have to call main office when she called back they said she was flagged in the system as a shoplifter. My mom has never shoplifted so she found her receipt whent back to store they said there was a mix up with a nother person. She then received the check then days later a letter saying she owed $150.00 for shoplifting a speaker. They are sending threatening letters so it looks like she has to get a lawyer

Buyer Beware: Kohl's does NOT honor their promotion codes. I entered some items to my cart yesterday Buy One Get One 50% Off. I went back in my cart today and it was still showing that same promotion. It was Not showing the right price so I called them and they could not see it on their end so they would NOT honor it. So I tried to enter the code CATCH15OFF and it told me that was upcoming promotion and would not honor that promotion either. So much for having to honor a price when it is advertised. Why would they advertise a promotion when it's not even available? I have done so much shopping with them and I am sad to say they are on my list of DO NOT SHOP!

My son has been wearing Tony Hawk clothing since kindergarten. He is now 13. The quality of this line is unbelievable. My son carried his favorite Tony Hawk backpack for 3 school years before it started showing signs of wear. He have it to my brother when I bought him another one. It is still going. The baby clothes at Kohls are great too. I have never experienced a problem there. I have shipped Kohls for my last 4 babies. The problem with Kohls lies in their juniors dept. So far, I have not Had a single successful purchase in the juniors department. The biggest disappointment that sticks out is a Candies brand shirt. The buttons fell of while walking on the first day. Bought a Candies sweater. It completely unraveled during its first wash. Bought a Candies bag and after a couple of weeks the zipper fell off. Basicall stay away from the candies brand all together.