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Kohl's

2.2

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Kohl's Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights attractive pricing strategies and a broad product selection, particularly in apparel. However, numerous negative aspects emerge, including frequent complaints about inconsistent pricing, poor customer service, and inadequate handling of returns and online orders. Customers express frustration with staff training, particularly regarding ADA compliance and return policies, which often lead to lengthy processes and dissatisfaction. The prevailing sentiment indicates a need for improved customer support and operational efficiency to enhance overall customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
142
value
119
shipping
100
returns
99
quality
112

We monitor reviews for authenticity

Pennsylvania
1 review
1 helpful vote
Follow Amanda R.
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Scam
January 24, 2017

Hike up the prices... Then mark it down to scam their customers. Always look up prices if you want to buy anything pricey. Price at kohls will be 200 but on sale for 150... But you can find same exact product at target for 80. Stupid return rules. If you don't have a receipt forget about it. Youll get the lowest possible return price. Bought earrings for 225. On sale for probably 180. Were missing diamonds and broken. Wouldnt allow an exchange and only wanted to give me 40 dollars for their broken item. The clothes seem worn out out and 9 times out of 10 will have a hole in it. Very hard to find something decent. Better to shop elsewhere. Save your time and money.

Date of experience: January 23, 2017
Illinois
2 reviews
7 helpful votes
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Just gets worse
January 23, 2017

Kohls use to be my go to store! They use to take all coupons and give great deals and discounts. Not so much anymore. Its beginning to look more and more like a big scam. Sometimes they may have good deals on certain items but for the most part the deals are bogo which sucks because i dont need 2 of something so have to pay full price for something. The 2nd biggest issue i see is the kohls cash. During the timeframe to use it all the prices are marked up so you are not really saving anything. I even quit shopping online as you can never get free shipping unless you slend $75. That is not very enticing

Date of experience: January 22, 2017
Illinois
3 reviews
3 helpful votes
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Love Kohl's
January 21, 2017

After shopping at Kohl's for years, I've realized that the more you're involved in finding tips & hacks, the better off you'll be. Every bit counts - promo & coupon codes, Kohl's charge card discounts. It's awesome once you get the hang of it. Check tips below.

Date of experience: January 20, 2017
Michigan
2 reviews
7 helpful votes
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Just be aware that Khols intentionally hikes up their prices and marks them down 20-50% to make it look like a deal. Cheaper to shop at Macys.

Date of experience: January 20, 2017
New Jersey
3 reviews
3 helpful votes
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Great Site
January 20, 2017

Kohl's always delivers! And the sales are fabulous! And always a coupon to use! Great site and best sales!

Date of experience: January 20, 2017
GB
3 reviews
0 helpful votes
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Used a few times over the last couple of months, the prices are okay but nothing to write home about.

Date of experience: January 20, 2017
Colorado
2 reviews
0 helpful votes
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Easy Store Pick Up
January 19, 2017

On several occasions, I have shopped online at Kohl's and will then go to the store to pick up my order. It's less time consuming and my order is at the Customer Service Center ready to be picked up! You can also use any coupons or Kohl's Cash that you may have.

Date of experience: January 19, 2017
Michigan
6 reviews
7 helpful votes
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Great products.
January 15, 2017

I have ordered numerous items from Kohl's. I love their prices, service, and quality of items. I especially love the Croft and Barrow merchandise.

Date of experience: January 14, 2017
Rhode Island
9 reviews
1 helpful vote
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Got to get a sale price
January 13, 2017

Kohl's is a great value if you use all the coupons and discounts you can. You can really score a value in this way. I wish their household goods and furniture had more variety.

Date of experience: January 12, 2017
California
4 reviews
0 helpful votes
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Order is wrong
January 10, 2017

On several occassions when I have ordered from Kohl's, I get the worng items in my shipment or I have items missing. The box arrives with some of my order. This usually means that a plastic bag is coming later. The bags are worn out and have come torn up. Not a good shipping department.

Date of experience: January 10, 2017
New York
6 reviews
4 helpful votes
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Highly recommend!
January 10, 2017

We have a Kohl's less than a mile from us and I can order online and then pickup in store for free! Great customer service. Love the quality of product.

Date of experience: January 9, 2017
Malaysia
2 reviews
1 helpful vote
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Mengaktifkan kembali
January 8, 2017

Akun beetalk saya terbanned tiba-tiba, saya ingin mengaktifkan kembali, terimakasih. *******5944

Date of experience: January 8, 2017
New York
3 reviews
5 helpful votes
Follow Abby F.
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There's always something available on the Kohl's website (great price plus sale discounts). Quick delivery and easy returns. Also, there's a Kohl's about 10 minutes away. Shoppers paradise. Mid level clothing, but terrific prices. Shop during a promotion and receive Kohl's cash for your next shopping trip. EI get easy access by bus or car. Near main roads and the Long Island Expressway. Also surrounded by a movie theater, Starbucks, Boston Market, 2 clothing boutiques (one plus size), Applebees, a bank, and more. Love it!

Date of experience: January 7, 2017
Pennsylvania
10 reviews
21 helpful votes
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Great values
January 7, 2017

Kohls offers an extremely wide variety of clothing for both men and women (& children). Staff is always helpful and friendly and returns are simple. Never a question or problem. Glad there is one close to me.

Date of experience: January 7, 2017
Connecticut
3 reviews
9 helpful votes
Follow Tinesha G.
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I purposely signed on for a Kohl's card close to the holidays thinking that would make some kind of difference, it did not. On Christmas Eve I bought a kids karaoke machine. I was suppose to get it for 30% off. The cashier told me card would not give me the discount price because the brand had the 'option' to charge full price. The employees don't even get store discounts for the sale priced items. Needless to say I no longer have a Kohl's car or shop at Kohl's. Such a scam. I don't know why people waste their money at that place.

Date of experience: January 6, 2017
New Jersey
2 reviews
2 helpful votes
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Love the carts?!
January 6, 2017

Way to cluttered... constantly dragging clothes off the racks with the weird baby carriage carts they give you to use...

Date of experience: January 6, 2017
Alabama
9 reviews
6 helpful votes
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Good luck with Kohls
January 5, 2017

We ordered a water filtering device from Kohls and received it quickly and at a better price than we found anywhere else.

Date of experience: January 4, 2017
New York
5 reviews
1 helpful vote
Follow Karin H.
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The discounts are amazing & quality of the products are amazing and there's a great mix. I do hate Kohl's cash because I have a couple of them past the date when they start to add up & they dont accept expired ones... therefore, they're forcing you to go back to the store when you're not ready to or not in the shopping mood. Or you're too tired from work! I like to shop when I need to or Want to! They are pretty helpful when you are returning something I love that, too. As I said the prices are amazing if you if you use their 25-30% coupons... I actually do the happy dance at the register LOL thank you Karin from NY

Date of experience: January 4, 2017
Maryland
3 reviews
2 helpful votes
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Pretty dependable
January 5, 2017

They ship fast and returns are easy! Prices are good too and they honor their coupons online

Date of experience: January 4, 2017
California
103 reviews
548 helpful votes
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Unfortunately, I have gained ALOT of weight this last 15 months and had to shop to buy bigger jeans and tops. I went to a couple well-known retail department stores, only to find that the jeans were arranged by Brand, and thus were scattered ALL OVER THE STORES! I'm disabled, so this was tough on me, and I never found one pair that fit. I then got a coupon to Kohls, a store close to my home that also has a website. I easily purchased 4 pairs of jeans and 4 tops for an unbelievably low price! Plus I got Kohl's dollars to use for this month. And now that I know the sizes that fit me from my store purchases, I can look online to buy the same brand clothes that may not be available anymore at the store. KOHL'S WAS SUCH A BARGAIN FOR CLOTHES I LIKED, in addition to all the coupons and benefits. The reason I gave it a 4 instead of a 5 is that some things I needed were not available. For example, as hard as I looked, I could not find tights. The purses were mainly not leather, and the shoe selection wasn't great. But for jeans and tops, Kohl's was wonderful!

Date of experience: January 3, 2017