Kohl'sReviews 891

When given the option to leave a review on an item that I had purchased on Kohls.com, I was unable to submit my review due to the amount of stars I'd given. I found the item to merit a 1 star, very poor quality in material. When it arrived it was not in the same likeness, quality or design execution, of that which is listed on the website.

Sensing the derrogatory criticism ( by listing the 1 star) the system would not allow me to submit. As I would later discover, kohl's has very few items with reviews ( recent and/or past). Please do better, gross mis-representation isn't a good look

Today myself and my daughter stop at Kohl`s on Lohr Drive in Ann Arbor, MI to return an item and buy things for my son. We went to the customer Service for returns. We waited in the line for our turn and the associate took my return and check out my items. When my daughter wanted to check out her only item SHE (the associate) throw away in my Daughter face the item and she( the associate) said that to us that she has a line waiting. She refuse to serve my daughter, her behavior was unacceptable and the associate was prejudice. I hope her authority will make her accountable for her actions and fired her.

I'm extremely Dissatisfied for the bad customer service I got with kohl's credit card and kohl's.com
I was shopaholic in the store and online I moved resentley to a new home and I order an item and I never received it and called customer services multiple times and they said they'll refund the item and they never did the confirmation for the refund was **************
And I received the bill and it shows that they didn't refund it I called customer service again and gave the the information they gave me a hard time and I ask them to close my account I won't pay for an item that I never received and I so extremely mad

Shopped on Black Friday spent 4 hours in the store. 2+ hours in line due to issues with the registers. Got $120 Kohl's cash as a part of the Black Friday specials. Traveled over an hour to go to this location. Was not able to get back down to the store to use the cash during the dates listed on the cash. Placed a call to the store just to be sure I could still use the cash beyond the dates listed as I had done in the past when I was unable to make it down. Was told yes I could and to bring the coupon into the store and speak to a manager. I traveled over and hour again shopped for over an hour got to the register and asked for whom ever Can assist with the Kohls cash issue. Was told I could not use it because there is only a 10 day grace period. I just don't understand why the person on the phone did not tell me this as I could have changed my plans based on this information. I called customer service spent 45 minutes on the phone just to get the information through to the person who spoke very broken English. Had to go through two reps then a supervisor and was treated pretty poorly the more I moved down the line. Was told there was nothing they could do for me. I had explained that I had been helped with the same issue in the past how would I have known it would be any different this time. They just told me tough luck in so many words. I could t believe how I was treated and the little value they placed on me as a 20+ year loyal customer. Left a bad taste in my mouth. I will be returning the product I purchased to get the Kohl's cash and I will never go in the store again.

Went to Kohls today to purchase some Christmas presents. I was told my Kohl's Credit card had expired. I spent nearly 20 minutes while the clerk did an inquiry on me for credit application. I was then told I would not get the discounts so walked out and threw away my old credit card along with some more paperwork to fill out to reapply for credit. It seems I need the lousy credit card to get the discounts. Also for some odd reason my credit score went down 7 points because I was asking for a credit card! A card I had but was expired. The guy with cash finishes last. Kohl s is high priced to begin with so without the discount they are worthless to me. I will be doing my shopping at Wall Mart this year. A very disappointed customer at the Shakopee Minnesota location.

Jim

I have been a loyal Kohls customer for years but am done with them after this Christmas season. I placed orders in Nov. For gifts for the beginning of Dec. The order of course did not arrive by the promised time. I also placed an order for the beginning of December delivery. I live in Pa. But had the order sent to a store in Colorado for pick up. Today I received the order in Pa. They invoice listed me as ship to and my sister in Colorado as sold to despite charging it to my card. To add insult to injury, they sent the wrong items. I ordered Apt 9 yoga pants and a woman's wicking t shirt but received a junior sweatshirt and Vera wang jogging pants. Had the woman in customer service at store place a new order for delivery to Colorado but realized a few hours later that she reordered the incorrect items that I had received instead of what I had ordered. Called customer service to cancel order but of course they can't because it is already shipped. Really? Why does it take weeks to get orders? Of course customer service is not located in country and do not understand what you are explaining. Very frustrating. I bought a lot online this year and Kohls is the only store that I had issues with. Buy elsewhere and save yourself the hassle!

I am on my second set of bar stools from Kohls. First set had a cracked leg and now the second set (either box) has NO HARDWARE TO PUT THEM TOGETHER! I called "customer service" (I use the term loosely) and the only solution they had was to bring them back to the store (I ordered them online because the store does not carry them) and get my money back. Well duh! I live an hour away from the nearest Kohls so that "solution" is not only obvious but inconvenient as well. I just wanted them to ship out the parts! The "service" agent was hard to understand and even harder to hear. Sounded like she was in the middle of a busy restaurant! So disappointed with Kohls.

There was so much background noise on all 4 calls placed to the online dept. that it sounded as if they were in the middle of the airport. Initially the rep tried to persuade me to just go online myself, but when I explained the issue that I needed a reps assistance, she then reluctantly agreed to assist. After many delays, with so much background noise I had to repeat my info 4 times to her, then she said that the entire system was down and I should call back in a couple of hours. After my 4th call I requested to speak with a manager and was denied because the reps don't have access and she wasn't able to successfully transfer me to any other dept.It is the busiest shopping time of the year, I would think having excellent customer service reps would be top priority and maybe upgrade their phone system so the unbelievable background noise which hinders the rep from hearing the customer would be a big issue to correct. Come on Kohls, who's in charge here?

I tried shopping for 5 items online. One item was cancelled and several were shipped to the store. Several items were shipped Smart Post which is a fancy name for USPS which is the slowest way to ship anything. I am still waiting for the last item which I placed 2 weeks ago. I never shop@ Kohls and this latest adventure has cemented my vow that I will NEVER EVER shop at Kohls online or in store again. In my personal opinion, Kohls is by far the worst place to shop compared to Amazon.com where I usually do all my shopping.

As other reviewers have said, I ordered the PS4 system, meant to be THE gift for my son on Christmas, and used the $200 I saved to order other things from Kohl's as well. After Black Friday, when it's too late to look elsewhere for the deal, I got the email that my order was cancelled because it was out of stock. What online retailer doesn't have an automatic inventory system that updates when items are out of stock? Customer service was a joke and said "hundreds of people are in the same boat." I personally feel like they left the deal up to draw traffic to their site even once they knew inventory was depleted. That now leaves me either disappointing a kid on Christmas or paying $200 more for the same deal. (Money I spent at Kohl's, because I assumed I had "saved" it by buying from them). Infuriating. Never again will I shop Kohl's.

So I followed the guidelines. Stayed up till 1am Thanksgiving Morning and ordered, payed for, and got order confirmation for my son, and daughters Christmas gifts(2-PlayStation 4,)(and also 2 shark vacuums for my aunt and mom). Saturday I received an email stating my order was now canceled because they are now out of stock! Mind you they continued to take orders for and ship out to folks that ordered after me! Bad Business! Kohl's has lost at least 3 card carrying consumers over this! Boo Kohl's, Boo!

I was double charged for a online order and when I called to complain they said that the always do that to insure my account has the money. I said so your telling my your double charging to see if I have money after you already charged me. I said that's illegal return my money at once. I was already charge for online. She said she can not for 24 to 48 hours. So beware because they will double charge. I went into the store and talked to the store manager and she was in shock that they did that. She stated they are completely different than in store. I ordered online from several places before and have NEVER in my life seen a online store hold my money. I stated to them on the phone you are not a hotel that can so that. You got your money and now you are still holding my money. WTF. Dont ever use the online horrible customer service and they will take more money.

I ordered from Kohls.com and paid for 2 day shipping. I paid more for shipping than what the total cost of my order was, but I needed what i ordered, right away... did I get it in 2 days? NOPE! I got it 3 days later and this was during the weekdays, not a weekend... and was still charged for 2 day shipping. Wont ever order from this site again... I gave it 1 star because giving it no stars wasnt an option. I tried to resolve this issue with Kohls.com, wasnt rude to them in any way and my complaint was completely dismissed without any contact from them in regards to my complaint whatsoever. They got their money... why should they care? Wont get anymore outta me..