Kohl'sReviews 891

I must share an awful experience with Kohl's. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected... from an account that managed to go through when they took double for the late fee and interest! Hmmmmmmmm I have paperless billing, but they sent a letter notifying me of the payment issue 4 days later through the U.S. mail so there was no chance I'd get it before the due date... wouldn't you think an email would be the way to communicate for a paperless account? And why a confirmation code for the payment if it was an "invalid account number"? They couldn't answer any of that and couldn't waive the fee, but would credit it to my account later if they decided it was appropriate. As I will never shop at Kohl's again and closed the account, a credit does me no good! Beware of Kohl's and their SCAM billing processes!

I would highly recommend NOT ordering from Kohl's.com. After canceling an order, I have spent HOURS on the phone to get the money refunded. I have talked to several people and have been told something different everyone I call. I still don't have the money on the card and have been lied to on each call. (All conversations have been recorded and I have emails, names, employee numbers, and reference numbers). This is the most unprofessional company I have ever dealt with.

I ordered Christmas gifts and one toy was created a shipping label and never sent. I called and the order was supposed to have been corrected. Same issue. Never shipped. I called again and got a woman with a heavy accent and she kept me on hold for a very long time. Finally she said it was available for in store pick up. I told her that is not an option for me. I live 4 hrs away from any Kohl's. She wouldn't say anything other than in store pick up. I asked why was I given a tracking number and a carrier (ups) for in store pick up. She wouldn't answer. I hung up and called again. I got a nice lady with a heavy accent again, and she was kind enough to cancel the order, issue a refund and start a new order. I got the toy 2 wks after Christmas. Huge disappointment.

I have been a customer of Kohl's for over ten years.
A few months ago I was in the process of moving and I did not receive a bill from Kohl's but I had a receipt and I paid the amount on the receipt. I thought that because of my move my mail was not forwarded correctly.
It turns out that I inadvertently changed to receive my bills to email. I had paid the bill late (but did not know it).
So Kohl's charged me a late and sent it to an email that did not exist (I am sure it bounced back). So I was getting additional charges added on each month and had not shopped at Kohl's during this time.
Credit Karma sent me an alert that my credit score had dropped over 130 points. I check and Kohl's sent my account to the credit score people for none payment. And a few days later I received a letter from Kohl's that they were suspending my account until I paid.
So Kohl's had three ways of contacting me: an email that was no longer a supplier of emails
My phone number that has not changed in 15 years and a current address.
I have called customer service many times and they take no responsibility to get in contact with me.
I am canceling my credit card with them I will no longer shop at Kohl's and I will spread the word of
How they will not help a customer that has always paid on time until a mistake was made.
I did not try to take advantage of Kohl's and I am only able to speak with people in a foreign country who will
Send it to another department who then will send me a letter.
Do not believe this is customer service at all.

This Christmas most of my shopping was done online. I was disappointed twice by Kohl's. Remember it is Christmas-a time for surprises, so the box from Kohl's shows up on the doorstep with the contents listed on the outside of the box. UGH! Next I open another package from Kohl's to find the security tag still attached. One, not very good security if it leaves the warehouse and goes through the mail and nothing happens. Two, I was not happy about having to go into the store to have it removed. It was a BIG inconvenience. Better step up your game when it comes to providing quality service Kohl's.

Ordered product on 12/11/2019 and website showed 12/19/2019 delivery. Called 12/18 and saw on website that delivery was now shown as 12/27. Customer service said the 12/19 date was correct. No delivery by then. Called 12/21 but now customer service said 12/27. I asked that order be cancelled since this was to be a Christmas gift. Customer service advised that order couldn't be cancelled. I will contact attorney to institute suit against Kohls.

Can I give a 0 star rating? This place is unbelievable. I ordered a jersey for my son and receive an email two days later stating it's out of stock! How can you allow someone to purchase something that isn't even available? I called to see what they can do as they already charged my account and now I have to wait 7 days for a refund for their screw up! I didn't even care so much about the refund as I wanted the jersey my son asked for for Christmas. The hat that was just delivered looks used. I also had an issue a couple months back w/some shoes that were purchased. This is the last time I do business w/them!

Went to Kohls at about 9; 30 am Tuesday 12-10-10 only 'one' cashier open, a Spanish woman was talking on her phone at the second register which was not open. The first cashier was SOOO. SLOW, I asked one of the employees, a Indian woman if someone can open up another register, since the Spanish woman kept talking on the phone, ignoring the long line.
The Indian woman replied; I DONT KNOW, and she pointed to the ONLY cashier open, while the Spanish woman kept talking on the phone as the line got longer,.
I waited about ten minutes to get to the first cashier, and I said to the cashier, why don't you call the manager, to open up another register, he just looked at me and knotted

In conclusion, WHY do you people shop there? To wait on long lines with employees that don't give a dam, not me! I wont be back.

First of all I would like to start by saying, as a Wisconsin resident, I am DISGUSTED that Kohl's outsources it's customer service! I have had so many issues with their customer service that I am closing my charge account and never shopping there again. My last issue with their customer service (November 2019) prompted to write their headquarters a letter. I never received a response, just a small credit to my account. Good Bye Kohl's you have forever lost me as a shopper!

Buyer beware! Terrible customer service! I recently purchased some items from Kohl's during the Black Friday sale. They were shipped to the wrong address. When I called customer service I spoke to three different representatives, including supervisors, all of them told me there was nothing that could be done. All implied that I was at fault for inputting an incorrect address. Even if that were the case, one would think that a commitment to good customer service would prevail! In any event, I was ultimately informed that I was basically out nearly $100. A refund was not going to be issued, Nor would my order be resent to me. I will never ever ever shopped at Kohl's online again! Buyer beware beware beware!

Original review: Dec. 6,2019
Placed several orders online. The first order arrived at my home. The second order, one item needed to be picked up at the local store. The other items were being shipped. I used my stored account to place the order which contains my credit card information along with the billing address. When I went to the store it was semi crowded. I stood on line in order to get my online purchase. A customer went to the front of the line and stated they had an online purchase and didn't want to wait on line. The person behind the counter decided to let that person cut the entire line. A week later I placed another order online and say my shipping/billing address was not correct. I adjusted the address and the website kept changing my address. After several tries it took my address. Something told me to check on a previous order and make sure the address was correct. I noticed the address was wrong and called customer service so they can correct it and have my items shipped to the correct location. The representative stated they could not do anything and that I should go to that address and see if the home owners will give me my package when it arrives. I have never had to deal with this type of incompetent customer service. I asked where the representative was located and she stated Columbia. They didn't have any

I recently purchased an item online, found out a day later "after tracking my order" that the order was "cancelled" due to item being out of stock. I called Kohl's asap, one rep stated my monies would be refunded in 48 hrs., another rep stated my refund would take 7 days, my bank stated it would take to weeks. No consistency on when I could expect MY money, Kohl's customer service needs a lot of improvement, management as well.

I was on the phone for more than 20 minutes trying to get off of their mailing list. They would not transfer me to that department unless I would give them an email address. I was trying to get off of the snail mail list but was blackmailed to give my email address in order to get transferred to that department. I called corporate and spoke to Shelly in the presidents office who said that it was a feeling not a fact that the agent in Mexico told me that. I asked 5 times to be transferred to that department and did not want to give my email address. Terrible customer service on both accounts. Listening skills, terrible

I have been a Kohl's customer for many years and never had a late payment. I had to go out of town to work in October, and instead of going online and paying my bill I just mailed it in. It apparently never made it to Kohl's. When I got home I found a bill for the late payment on it. I panicked and called them immediately and they told me there was no problem that they were not going to report it to the credit bureau. I paid it been in there and was told everything was fine. I checked my credit the other day and my credit score dropped 100 points. I had to go into the credit agency and find out why. They did report me after saying they hadn't. I've been a good customer I've always been reliable and I am not responsible for a lost check. I did everything I could to fix the problem as soon as I got home. I think they could've had a little more patience the payment was only two weeks late. I will not shop with them ever again unless they reverse this ding on my credit.

Love their variety of options for me as a tall person. Prices are great. In store experiences are great. Online shopping is not the greatest nor online customer service. Their shipping is misleading (I've paid for over night shipping 4 times and each time the items took 3-4 days to arrive). When contacting online customer service, each time the pattern is they blame the customer, offer no solution, then give some sort of a "sorry for your experience," to conclude. There's a big difference between the in person and online expedience. 5 for in store, 1-2 for online. I'd recommend only shopping in person.

I am constantly getting mailers from kohls with 30% off coupons and $10 off purchases over $50. Only problem is that whenever I go to the store everything that I'm trying to buy is always excluded. I stopped using Macy's because I got tired of having to do a fine print check of each coupon they sent and now I am done with Kohl's for the exact same reason. I have an extra $10 Kohl's cash which I will go on Friday to my local Kohl's and hand to a customer going in so they can get I will not spend one more penny at Kohl's