Kohl'sReviews 891

First time Kohl's shopper after a friend highly recommended. After ordering online I was told to wait until I was contacted to able to pickup item. Money came out of my bank account and then I got an email saying order could not be completed. I called store where I was supposed to pick up item. Store employee said there were 8 of the item I had ordered and got charged for. Now I have to wait 7 business days for my $148.00 to be deposited back into my account. Pathetic and disgusting! Not sure where the fault lies, but these are hard times for most and to be without $148.00 is a challenge. This was a wedding present and I don't have extra cash to buy something else. I have never shopped at Kohl's and after this experience I will never shop there in the future.

I called and placed an order 3 time with Kohl's. I had to call in because I have not yet received my Kohl's card yet.
The first time I never received and email telling me the order was cancelled, I called in to check on the status after it was suppose to have reached my sister 1 week later (this was a gift for her new house), they then tell me the order was canceled because incorrect billing information which was supposedly updated when I called and placed the order.
So I then placed the order again and within a few hours get another cancellation email, yet again the representative did not update my information correctly.
So I again placed the order and now it was canceled due to it being out of stock, which i did not receive this email until almost a week after i placed the order.
This is just horrible customer service, now my sister is not getting what she wanted as a congrats on her first home because of the incompetence of not 1 but 2 representatives

I have had the most ridiculous experience of my life with Kohls online customer service. I ordered something and it is being shipped to my old address. The order is still processing so has not shipped yet but they will not cancel the order or change the address. They tell me I only had 20 minutes to correct a problem. Admittedly, I made the mistake of not paying attention when I placed the order. I usually ever only have 1 address on file so I just clicked past it. As soon as I noticed, I contacted them but after talking to 4 different people I am basically out of luck. They had the audacity to tell me (all 4 of them) to contact the people at the former address - complete strangers who bought the house 3 years ago.
I'm adding one of the chat logs here so that people can understand what is going on and the ridiculous policies of Kohls "customer service"
In the meantime I, a long time customer and credit card holder, am forced to take the loss because they will do nothing to rectify the situation. They don't sympathize that Human Error happens. What's more, they agreed to put in a ticket to correct it but said that they can cancel the order ONLY if it is a Kohls error... meaning, they are capable of cancelling it, but refuse to unless it is their fault.
I'll be closing my credit account, sorry to say.

If I could give them less than one star, I would. I purchased over 60$ of product to be sent to my house and it was sent to some random address across the United States. When I asked for them to cancel the order, have it sent to me, or do a refund they refused. I spent over 4 hours in their online chat for them do say they will not do anything to help. Never use this company they are the worst customer service I have ever experienced.

First and last time I'll shop at kohls. Ordered a crock pot on sale and chose in store pick up. Misread the location as South Airport road instead of Southport in Indiana. Realized it 2 hours after placing the order and now not only can I not have it changed to ship to my house, I have to wait 16-30 days for a refund. Of course this being my first time shopping on their website I didn't know about the 15 minute order policy. Great customer service I guarantee I'll never shop there again and will make sure everyone I know is aware of this.

Kohls 30 minute policy is CRAZY! After you place an order you have 30 minutes to make any changes. If you don't make them within 30 minutes they will send your items to the wrong address and tell you too bad. They don't have any solution to correct the issue after 30 minutes. I have ordered from Kohl's many times but this one time (5 pairs of shoes) my order was accidently sent to a 11 year old address. Even though I got to part of the order before the delivery, they said "Sorry Sir, it has to be done within 30 minutes". They said I now have to pay for something that I NEVER GOT! No way to fix it.

The kohl's cash thing is cool and all but.
They falsely advertising "hassle free exchanges and returns". I had to fight and I mean "get me a supervisor" fight with their rep for 30 min to get them to just price match what I originally paid on a item I was attempting to exchange. The price had gone up since I oringinally bought it. But I need a different size, (WHICH IS ADVERTISE AS HASSLE FREE). So I attempted to do so, within the correct amount of time according to your terms, with all the right info BUT because apparently their version of an "exchange" is making a customer jump through hoops with straight returning an item and either waiting for a credit to place a new order, or just buying the new item outright so you don't have to wait... Just for an exchange to get the correct size/etc... are you kidding me?! And then they're going to try and charge me even more money for the same thing while I'm "exchanging" for a different size?! When they advertise exchanges?!? I am absolutely appalled that I literally had to fight tooth and nail just to attempt to process a friggin exchange with this company
0/5stars would recommend to anyone.

Kohls has the worst "customer service" I have EVER seen. I placed an order on Kohls.com as a gift to be delivered directly to the person. When I went to change the delivery address it seems I changed the billing address in error. At that point the order should have been denied how can I change both the name and address on my account that easy? So unfortunately, I didn't realize until after the products shipped. The delivery date on the UPS track and confirm was 5 days later so there should have been enough time to redirect the package. I called Kohls and was told that they had made the error they would call to correct it but since I was the one who made the error they won't do anything. I said to the representative "So you have the ability to fix this error but since it was my error and not yours you will do nothing to help me! I contacted UPS and the shipper has to make this change so I do not have the ability to fix this. What kind of customer service is this?"Kohls has the worst "customer service" I have EVER seen. I placed an order on Kohls.com as a gift to be delivered directly to the person. When I went to change the delivery address it seems I changed the billing address in error. At that point the order should have been denied how can I change both the name and address on my account that easy? So unfortunately, I didn't realize until after the products shipped. The delivery date on the UPS track and confirm was 5 days later so there should have been enough time to redirect the package. I called Kohls and was told that they had made the error they would call to correct it but since I was the one who made the error they won't do anything. I said to the representative "So you have the ability to fix this error but since it was my error and not yours you will do nothing to help me! I contacted UPS and the shipper has to make this change so I do not have the ability to fix this. What kind of customer service is this?"

The products of this company are fine. My complaint lies in the fact that I received my order, the bras are too large and there was no packing slip included. I can't access chat other than their idiotic "virtual assistant" and all that gives me is "Thank you for shopping at Kohls.com" and nothing else. I can't stay on terminal hold, and can't get a copy of a nonexistent packing slip. I'm just hoping that when I go on Friday (when they're supposed to reopen here) that I can get the exchange I want. The store itself, so far, has been great. The two stars are for their extremely lousy website.

I simply do not even want to give them 1 star. After 7.5 years they closed my account for no reason. With this virus outbreak I was trying to buy new bedding on kohls.com. After calling multiple times within the last 2 weeks (couldnt wait longer then 45 mins each day trying to get through) I finally got through today at 550am AZ time only to find out my account was closed. They said oh u need to reapply online. Not only is this ridiculous it also effects my credit (not much but it does for longevity of credit history) with a high score and not many credit cards it bothers me as I take pride in my credit. I went with AMEX, got approved and even got my new cc number within 5 mins. Way quicker then just trying to call Kohls to find out why my CC didnt work which was a waste of time anyways since they closed my acct.

With all this going on, Kohls really cares? Are you serious kohlS? They worry about their credit goals, service?
You are still open! You have no compassion about your employees and just worry about your store results.
Are you waiting for someone to get infected or even someone dies fore your company closes down? Bigger retailers than you are closing temporarily because they care about the people not the merchandise!
Re-consider closing your stores temporarily for the sake of your hardworking employees!
Don't think about credit and F******ng service you give.