Kogan.comReviews 505

I have recently bought a few things from the Kogan website and I must say what a disappointment overall.
I bought a Kogan 34" monitor and was of poor quality. I asked for a refund but was given store credit. The problem is that they don't have a decent variety of 4K large monitors so I am stuck with them.
I also bought an Office chair for $300 which turned out to be very ordinary. I have bought a better chair from Office works for far less.
The whole buying set-up is arranged in such a way that once you are stuck with them, you keep losing more.
Moreover, they do not have a number where you can call and talk to someone but rather it is done only through Emails which put the customer at their mercy completely with no accountability.
I applied for Kogan first membership and was charged the whole yearly fee instead of monthly.
Never again, I have been fooled this time but never again!

I wouldn't buy anything from these guys if you want anything that resembles customer service. Dont bother trying to save $100, it will cost you in the long run!

After 4 days of my purchase of apple watch they cancelled my order. Now iam struggling to get a refund. Terrible communication & pathetic service.

I had $336 credits in my account at Kogan which had a validity till December 2021. Just one day I checked and there were $0 credits there. Tried to message them and the replay came that you have used the credits. When I never.

Trying to message them now and they never respond for 1 month. Really never trust this website

Buyer Beware!
I recently purchased a television from Kogan and at the same time purchased a wall mount suitable to the very model of TV.
The TV was 5 days later than the planned delivery date, but being that we are in restriction periods I understood.
The wall mount arrived 3 days after that, even though they were ordered on the same day.
The wall mount arrived in a box that was incomplete and the instructions and unit was not the model I ordered. It was not suitable to the VESA standard that I required.
The issue was raised immediately with Kogan and I am now, almost 2 weeks later, still sending them the same photos and same information because it is NOT the product I ordered. Their opinion seems to be that if it fits, just use it anyway.
I can't fit the product I received without removing the tilt locking screws which then cannot be re-introduced. A circlip was broken meaning a rod through the centre rear of the mount floats freely.
Customer service treat you like an idiot and you get nowhere.
I will never shop with Kogan again.

Dont want to give even 1 star, it shud be flagged red. I will never ever buy & recommend Kogan ever. Worst & ripping. They advertised KoganFirst free for 14 days with product I purchased. So as per KoganFirst it should be express delivery but they sent me normal delivery & its 6 weeks now. No product, no one to contact. Customer Service sucks, Kogan sucks!

I ordered a $20.00 free postage. I got it and was happy with the service. Then a week or so later i get billed$49.95 for a membership i dont think i joined or maybe there was a sneeky box i ticket by accident. I am not happy you cant call themjust via email has this happened to anyone else.

Been waiting for my parcel 3-4 months they not responding and also no parcel. Really not happy with their servie

Dead set junk! I bought a netbook, touchscreen with removable keyboard.
It was the flimsiest rubbish I'd ever spent money on, within two weeks three main keys stopped working A D E, stuffed. So obviously it's in the trash now as it's impossible to get assistance with anything.
They said I'd have to send it off and get it back in a month and a half, which would have no doubt turned into twice as long or more had I gone down that road.
I didn't feel like having a stroke so I chucked it and lost 450$.
Save yourself all of this and DO NOT DEAL with these thieves. I can't believe this is an Australian company.

There is no customer service or care from this company. They take your money and don't want to know if anything goes wrong.
I purchased my first product from Kogan and there was an issue the day it arrived. I contact them that day and their response was to say it's not their problem and refer me to a third party. Thye have just completely washed their hands of the situation. They also spam email several times a day trying to get me to buy more stuff off them.
I would never buy from them again.

I purchased a 7.5 front loader in 2019 it carked it this week... At the time of purchase the customer services was atrocious unhelpful and I would never purchase from this company again. The washing machine time frame for delivery was late, it got lost (yep things happen but to deal with the customer service team was part of the problem) What they said they would do they didn't... I sent an email to them yesterday as I purchased the 2 year customer care package I got an email back to call on a 1300 number provided and its been engaged all morning. Really Kogan got that many people with complaints or faulty products? I suspect its more about being given the run around again... So its back to email. I would not recommend this company at all avoid them at all costs.

Kogan allows children to sign up to their Kogan First two week free trial, expects them to read and understand their terms and conditions and then debits money from the kids accounts. They then have no means or methods to allow the parent to contact them to discuss the situation. This is at least an unethical practice if not illegal.

What a joke of a business these guys are thieves they deduct money off your credit card monthly. They also charge you a B. S. membership just to see their products on line. Stay away from these A. H...

My soup maker broke after two weeks. When I attempted to write a review using their web site ( $#*! Smith - affiliate) I gave one star but surprisingly the site would not accept my review at the moment please try latter

Items ordered on 2 separate months were each unable to be sourced. It took kogan about 6 weeks to advise as such and by that time you are charged again for Kogan first membership. Presume the reason they can offer the discounts is by scamming thousands of others into paying for monthly fees that deliver no benefit. Customer service evasive and unsympathetic. Avoid.

Ive never bought from Kogan but as soon as I purchased 1 item. I had 4 overseas numbers phishing my mobile number along with over 10 emails from different companies. NEVER using Kogan again and would highly recommend not to use their website.

Same as other bad reviews. Products are advertised as top quality, what you get is not. You get charged for things you did not want or are told are free. You end up with an email war that goes in circles forever. It is worse if they ring you. You get someone who speaks perfect English, but does not understand a word of English. There is a phone number to contact them. Very hard to find. Hate the thought of trying it. Save your money.