Kogan.comReviews 505

Placed an order for a dishwasher on the 28th March and received it in the 7th April, unfortunately it arrived badly damaged, to Kogans customer services credit they quickly
Organised the paperwork for the damaged dishwasher to be picked up on the 14th April.
This is were there good service ends and gives way to totally frustration and disgusted with the lack of communication and support.
I haven't received the replacement dishwasher and I have made numerous attempts via email to get an update on what is going on, the help desk have not responded to any of my emails requesting either a date for the delivery of replacement or a refund of the $444.00 I paid for an item I have now been waiting 3 weeks for.
No point emailing the help desk, you just get an auto generated response saying the will get back to you shortly but they never do.
It's time to take this to fair trading and let them deal with this mob.
There is no way I'm going to let this go, I'm owed $444.00 and I will go all the way legally to get what is rightfully mine.

I purchased my item on a Tuesday, with express delivery with a (false) hope my would arrive by the weekend...

Two weekends later it still had not arrived despite being marked as sent the day after my order. It took 15 days after the initial order to be delivered. I spent $15 on the delivery alone after being promised it was arrive in 2 days.

Maybe I live rurally? No, I live in an Inner Easten Suburb of Melbourne under 20kms from where it was sent from.

Maybe it was a rare item? No it was an xbox game that just been released 2 weeks prior.

Maybe it was a once off? No my sister ordered an item from Kogan and she still haven't received her item 10 days later.

Ironically I ordered another item from the UK and got it faster then something sent from Melbourne.

The reason for the 2 stars is the otem itself was as described. But if you want you item within a reasonable time frame I would NOT order from Kogan.

THIS COMPANY CHARGED ME OVER $150.00 TO DELIVER A WASHING MACHINE BY WEDNESDAY 16TH APRIL 2020, THEY THEN TRIED TO BLAME THE CORONA VIRUS FOR NOT KEEPING TO THEIR WORD! THE OWNER OF THIS COMPANY HAS FOUND A WAY OF STEALING MONEY ( LEGALLY) HE KNOWS THERE IS NO WAY HIS COMPANY CAN KEEP TO THIS PROMISE AND THEY REFUSE TO REFUND YOUR MONEY. THE FEDERAL GOVT NEEDS TO LOOK INTO THE PRACTISES THIS COMPANY HAS NOW APPLIED DURING THIS PANDEMIC PERIOD IN OUR NATIONS HISTORY. FRAUD IS FRAUD, AND THE OWNER MUST BE CHARGED BY THE GOVT FOR THIS DISGUSTING PRACTISE.

I bought a samsung S9 phone from kogan.
Arrived smoothly at the end of feb, no issue.
However when i went to turn it on and start loading all my things onto the new phone, I noticed the screen would black out, flicker wouldnt work correctly.
So I immediately notified Kogan that I need to send this back and have it repaired, or have a replacement sent.
Of course nothing goes smooth once theres a problem like that.

Kogans response was all about, "has it been dropped? Has it been wet? Did you try resetting?"
Mate, the phone hasnt even left my house yet, let alone being dropped. Yes i did a factory reset, but didnt solve issues, as its more a "display" issue.

They suggested taking it to a samsung store, because that would be the "quicker solution".
So I did, they sent it to the samsung factory, had it analysed and said it was a manufacturer problem on Kogan (or whoever kogan uses).

So i sent the phone back to kogan, with all descriptions, report from samsung.
By now, i had been emailing back and forth to kogan 30+ emails with photos, videos etc.

Parcel tracking showed the faulty phone had reached kogan on the 19th march.

No response for ages.
Has it been fixed?
Are they sending replacement?
Can i get a refund?
Are you actually doing anything?

Response was always, we will get back to you once we check and get more info.

I was fed up with sending all these emails back and forth and said, please just give me a refund, and thats it.

Then they finally say, oh, please let us know what address you would like the replacement phone sent to.

As if you dont have my address by now!

So i gave them my address again.

No response for ages again.

Umm are you sending a phone anytime soon?

Latest response from Kogan on 13th April was, "do you have the tracking number for the returned faulty phone?"

Why on earth do you need the tracking number now? And yes, I do have it, and yes, I have emailed that info multiple times already!

So where do I stand now since end of Feb?
No phone, no refund, just - $600 less in my bank account now because of Kogan.

I purchased an iPhone X and Samsung S9+ for my wife and I, the iPhone arrived without the extras we paid for, and the Samsung didn't even work, it had water damage and it's original screen was replaced with a knock off. Kogan's customer "care" hide behind e-mails and policies that simply don't rectify the issues. We also bought moderately priced phone cases, which turned out to be those cheap $2 cases off Wish, and do more damage to the phones than protect them. We also paid for express shipping (next day delivery), and it took over a week to arrive, without any public holidays in the way. What a waste of $1100. This is why people buy from overseas websites and not Australian websites anymore.

INCORRECT ITEM DELIVERED
I received an incorrect sized mattress topper. I contacted Kogan, they advised I could return but due to isolation rules I wasn't happy visiting a post office. I advised I would gift my son the mattress topper and reorder the correct size. I presumed shipping would be free due to Kogans mistake. I was told that if I wanted the item I would have to pay additional shipping. VERY POOR CUSTOMER SERVICE! I WILL NOT USE THEM AGAIN!

I purchased a mop vac 3 weeks ago and Aus Post said that they had tried to deliver it but I was home and they actually had not. So I have tried calling 5 times, giving tracking numbers etc but cannot get as human and am only told it is in transit. In the meantime i had a message saying that if I wasn't home they would send back to the supplier after 5 days... It has been 3 WEEKS! I cannot get hold of Kogan or Aus Post and so feel that I have wasted over $200.00! I am furious. SO annoying when you cannot even talk to someone

I ordered robotic vaccum over Kogan and there are no delivery for 12 days and no refund for 12 days. When I tried to contact the customer service it was just though email. They would reply you after 40 hours and no problem solved. I had to wait for more days to find out what they choose to do otherwaise no reply and no goods delivered.
Finally after 8 emails helpdesk sent me an email about refund. In the email they just asked you to reply 1 or 2. You try to type 1 or 2 and no place to type for you to reply. Your life become very hard without the choice to reply. So ridiculous even though you had told them they needed to refund into your account instead of credit.
Before I made the order I believe Kogan were a trustworthy service store and I even ordered the extensive warranty. Now I doubt how Kogan would deliver this without phone contact and proper customer service.
After 7 business days I haven't received the refund which Kogan promised 3-5 business days. I am not confident when I could receive my refund. Shall we go to Fair Trading? How could We trust Kogan?

This company has the very worst service imaginable. You cannot contact them apart from emails. And i also feel like real people are not dealing with these emails as they keep repeating themselves regardless of what you say in your reply. Its kinda like they have not read your email or they just cant understand plain English. I have been left very frustrated and annoyed by my dealing with this company and would DEFINITELY NOT recommend them to my worst enemy.