Kogan.comReviews 505

I ordered 2 TV's and 2 Wallmounts.

Each product was sent individually with a different courier. I didn't have the option to track the parcels and support was useless.

On arrival, neither of the wall mounts could actually hold the TV's despite being within the correct weight and size descriptions on the website. The wall mounts flexed and twisted under the weight causing the TVs to tilt dramatically. It was seriously unsafe so I had them removed.

Now I have TVs sitting on the floor, some big holes in my wall from the faulty wall mounts and Kogan's support has not yet responded (Been 5 days so far and counting). Not to mention now I have to pay someone to come and mount the TVs again once I find a company that doesn't false advertise.

I purchased some rubber training bands from Kogan. They provided me a tracking number, but this proved to be a bogus tracking number!
After 3 months the goods did not arrive. They promised a refund, but I have never received it.
After 4 more weeks of chasing for the promised refund the goods arrived. I sent them back unopened. They will not provide a refund as they claim the goods are not the same!
Liars and cheats. Never buy from Kogan, you will regret it if you do

BEWARE! Kogan present themselves as a single business, but actually are handing off responsibility for many purchases through their website to other suppliers. They say they will guarantee the delivery regardless, but it seems this guarantee is meaningless. Just try to get them to offer a refund for something where the supplier offers endless excuses for not delivering and doesnt even bother to answer their phones. Kogan offer no help and take no responsibility. They say on their website they will call if you ask them to, but they never will. They just hide behind lengthy email delays or dont even respond. Avoid dealing with Kogan. Buy elsewhere.

I purchased several clothes hangers from Kogan.com, which did not come cheap, believing I was buying quality. How wrong I was... it was just poor Made in China crap, flimsy, thin, unhandy... I had to struggle to put a T-shirt on one of them. Of course, I returned the item, but I had to pay the return postal fees and I was also charged by the seller with a "change of mind" fee. On top of everything, they're spamming my email address every day with commercial advertising! Don't take anything from them even if they give it to you for free!

I bought a monitor last month and the after they marked it as posted. I waited for two weeks for it while it was Express post and didn't received it. I followed up with Auspost and they said Kogan just scanned the label and didn't post the item. Contacted Kogan and they wasted another 2 weeks with saying we posted it and it's delayed due to COVID-19. At the end they said there was a problem in our warehouse and couldn't do it, and at the moment we don't have it in stock anymore!
They offered refund or store credit and I've chosen to get refund but now after a week I still haven't paid and they are not responding to my communications!

They are an absolutely dodgy business and literally fraud.

I ordered a product online (which took FOREVER to turn up) to only realise that 30 days later after not reading the T&Cs correctly that I was charged an ongoing monthly subscription fee. If i wasn't on top of my bank account i would never have realised I had signed up for that - the clause is hidden right in the body of the T&Cs. I cancelled my unknown subscription immediately and reached out to Kogan who hid behind their T&Cs clause and said I should have read the full contract before hitting accept. Scam. Never buy from them.