Kogan.comReviews 505

Purchased 2 new Ergolux Galway Office Chairs (Grey) - one was ripped in 2 places on the back of the chair. This is the reply from their Customer Care Team: (request #*******)
Matthew M (Kogan.com Help Desk)
30 Jun 2020, 12:08 pm AEST
Hi,

Thank you for the email.

I'm sorry to see that this chair has two small rips in it, like you, I'd also feel very disappointed.

If you're happy to keep the chair and find a way to patch the holes I'd be happy to offer a partial refund of $10.

This $10 can cover the cost of sourcing needle and thread to tightly weave around the hole and close it.

Covering the patches with a small amount of super glue will also help to prevent further ripping.

Please let me know if you'd like to proceed with this remedy so that I can make the necessary arrangements.
Kindest regards,
Matthew M
Customer Care Team

Confusing and misleading website. I clicked "no shipping" charges on a small order, and this entered me onto an unwanted and unnecessary "membership ", which has no benefits. And they charged my credit card $99. I sent them numerous messages and emails cancelling, but they do not respond at all. Plus I keep getting an avalanche of advertising emails, again notwithstanding my numerous messages to stop. I'd give them a minus ten if such rating were available.

CAUTION!
Hey, ppl who was charged $99 without knowing the hidden membership trap, please contact ACCC, so ACCC knows Kogan has set up this trap for their Australian customers.
If you had the same issue and don't know how they got you to sign up, please check https://www.youtube.com/watch?v=cJS6j0XNcMU
They put membership option at check out page, and make it looks like a "agree condition" section like other websites (on other websites, if you don't tick checkbox at similar location, you can't go next page). But in Kogan website, it makes you to pay 99 dollars after 5 days. The checkbox is followed by large bold "Try Kogan first for free", then smaller text in next paragraph says you will be charged $99 after 5 days. Of cause they don't add $99 to the subtotal, otherwise it would be too easy for you to notice the hidden cost. Then you find $99 been taken from your credit card after 5 days. This trap have got many ppl paid unwanted and unaware membership as I found so many ppl complaining.

Well designed trap! Good job

At first, I wasn't sure how they can sneak this charge as I wasn't buying anything on the day when it appear on my bank record, the only purchase i made is a $5 sim card one week before. Then I created a new account, went through the same process, and found how they do it. And took screenshots.

About 12 months ago I purchased an Acer KG251Q 24" monitor that was advertised as 240hz... Ordered it and once it got it, quickly become apparent that it was in fact a 75hz monitor despite it being labeled on their site as 240hz... Took screenshots and notified customer service about the issue, where they VERY quickly updated their website and mistake and told me I could have a refund if I pay shipping costs instead of HONORING their mistake... I just lived with it, didn't bother, and decided to not use this company again.

So a few weeks go by and I find an Ergolux "racing massage chair" on sale at a pretty cheap price, very competitive with other outlets for the same product... I purchased it, took weeks to ship, and I noticed they shipped it under my google account name, which like a lot of people is a nickname, not my real name... I contacted Kogan and told them of this issue and they ASSURED me it would ship under my real name... Nope it did not, and caused quite a fuss at the post office when it come to identifications! Once I finally had it, I started putting it together to notice the crappy build quality, and lack of instructions... After I figured it all out... plugged it in ready to enjoy a "heat therapy massage" only to find that it is nothing more than a giant vibrator with a broken heat element. Okay so at least I have a chair that looks kinda nice, a definite upgrade over my old deteriorating office chair, right? WRONG, the "recline feature" only allows the chair to recline forward, not backward, kinda like an 90yo driving a 1999 Toyota corolla hanging over the dashboard, and the "recline position" would be in fact the normal comfortable position for me.
Much longer story cut short, don't use Kogan, they are rubbish and customer service is a pack of morons. Please buy elsewhere. This will be the 3rd complaint I have lodged against these con artists.

What an absolute joke of a e-commerce site.
During the Covid-19 period, like most Australians I've made a number of on-line purchases. The Kogan site is by far the worse e-commerce site i have ever experienced.! After confirming with one of their support team the product i was ordering was correct, Kogan delivered the wrong product.
Do you think i can get any traction or answers from Kogan on how to return and exchange the wrong item - they supplied? NO CHANCE!... You get shifted around from one web link to another with no ability to explain what the issue is. How is this site even legitimate in this country is mind boggling. Its a shame the $#*! Smith name is behind this dodgy outfit.
Thank goodness i dint purchase a large expensive item, that's besides the point! I've required to make returns on other purchases i have made on other e-commerce sites and have not had a single problem with their support teams - quick to respond and turned the order around quickly.
If i could rate this mob a -5 i would - bunch of DOGS!

I purchased a buffet cabinet a month ago and paid $120 for delivery (daylight robbery!) there was a tracking number but it didn't work. A box arrived from Toll over two weeks ago with only half of the buffet cabinet inside. I've spent days and ridiculous amount of time on the phone with Toll and emailing Kogan only to be told by Toll my Second parcel is lost and a new one needs to be sent. For a week I've been requesting a refund or the other parcel to be sent but I keep getting stupid responses from the supplier and they take 24 hours to respond to each email which is dragging this all out.
Don't buy from here people! They are not an honest trusty company. Their customer service is non existent and I can't find a contact number anywhere. Their responses are blanket responses and look like they are coming from someone offshore.

I ordered a bed frame, it came in 3 seperate boxes, i only recieved 2 boxes out of the 3, after many enquiries I got an email from them assuring me it's still on its way and then 2 months after ordering the product 6 weeks after receiving the first 2 boxes, I get an email saying that the delivering company have misplaced it but there going to send another one, then get another email saying they are not getting anymore stock in, so they said once I dismantle what parts if put up already and wrap it up and organise delivery back to them, they will give me a refund but if it's damaged on the way that they will deduct that from my refund!
Absolutely horrible company, no number to call them but you can request them call you!